Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1432116 21-Nov-2015 11:32
Send private message

Chorus sees VDSL request so that's what they will action

7254 posts

Uber Geek
+1 received by user: 2310

Subscriber

  Reply # 1432119 21-Nov-2015 11:42
Send private message

NonprayingMantis:
johnr: @PeterQ looks like you requested VDSL and no VDSL ports free so you are a VDSL port waiter so you might want to request ADSL in the mean time

The VDSL modem HG659 does support ADSL and it's quite easy yo change the settings


Why should he have to request it?
If you request vdsl and get a port waiter, I can't think of any circumstance where you wouldn't want ADSL in the meantime. Some broadband is better than no broadband.
IMO A good ISP would immediately offer ADSL (or, even better, just straight up provision it), and not rely on the customer understanding the nuances of port waiter status.


and on that, why was he not informed on day dot that it was a port waiter, and given other options?

 
 
 
 


7254 posts

Uber Geek
+1 received by user: 2310

Subscriber

  Reply # 1432122 21-Nov-2015 11:46
Send private message

johnr: Chorus sees VDSL request so that's what they will action


but the person has no relationship with chorus, they have a relationship with the ISP, so if something is unavailable then shouldn't the ISP tell the customer that? no wait for the customer to have to follow up when something doesnt happen

now they may have to wait another 10 working days to get ADSL connected as its a new order



3415 posts

Uber Geek
+1 received by user: 664


  Reply # 1432130 21-Nov-2015 11:56
Send private message

I have a feeling the port waiter status information is not immediately available (ie, at the time of placing an order), but becomes available later.

187 posts

Master Geek
+1 received by user: 19


  Reply # 1432133 21-Nov-2015 12:05
Send private message

May I suggest the following?

Did you have a VDSL connection at your old address? If it was ADSL they could've moved your broadband and phone to your address in one single order then convert your existing services to VDSL. Even if its a VDSL waiter at least you still have ADSL.

If you move the phone line then run a Broadband New connection at the address he may end up being a adsl port waiter.

Chorus hasn't implemented VDSL move order requests so it gets annoying as everyone are ran as a new connection for that address.





77 posts

Master Geek
+1 received by user: 19


  Reply # 1432134 21-Nov-2015 12:10
Send private message

I didn't request VDSL , I was on ADSL and that was ok for me



77 posts

Master Geek
+1 received by user: 19


  Reply # 1432156 21-Nov-2015 12:16
Send private message

Just got news that it will be activated on the 23rd of this month, what a relief

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.