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Topic # 185507 25-Nov-2015 18:02
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So I've just got my Vodafone mobile setup, I've been sent an email saying "Hey, we have a cool mobile app for you, go download 'My Vodafone' from the App Store". So I go and do just that, it takes me through the registration process, but when I enter my email address it tells me that I already have an account registered to that email address.

Of course I do, I think, it was setup for me when I first signed up with Vodafone. Who doesn't already have an account?

Surely this is a solved problem, and I must have missed a login link somewhere... but no, it turns out this is a common problem and there's a bunch of posts all over the Vodafone community forum and other forums about it.

The accepted solution appears to be some Vodafone community volunteer* manually deleting your existing account so that it can be re-created through the app.

Seriously? I don't understand how 'login' is a feature that was missed out of the app creation process...


* aka a Vodafone staff member that volunteers their time on the forum it appears, you guys are saints if that's actually the case and you do it on your own time

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  Reply # 1434685 25-Nov-2015 18:06
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@madmatt it's quite simple call 777 and ask the staff member to delete your Knox profile for email address

Edit: let us know how you get on calling 777 and hold time as well before you speak to someone

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  Reply # 1434714 25-Nov-2015 18:52
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Hi John,

Thanks for your quick response. Rang through to 777, options 0 for customer service and 1 for mobile. Got through immediately (not even a ringtone) to a CSR who understood what I wanted and got it taken care of, and it works fine now. Bit of an issue using a secure password, but got there in the end :)

If you can feed suggestions back in to these teams, it's a pretty confusing process where something that one Vodafone staff member does gets deleted by someone else for no reason, but at least it's solved now!


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  Reply # 1439011 2-Dec-2015 07:27
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I decided (possibly a bad decision) to try and change my mobile plan at the weekend. After realising the new one wouldn't be better value for money, I decided to roll back to my old plan. I've been assured this has been done, however when I select My Vodafone from the homepage, it tells me I need to call 777 to setup my login. Tried twice and waited over 5 minutes before giving up.
Can someone please get my login working for me? It all worked fine yesterday.

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  Reply # 1439014 2-Dec-2015 07:36
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I should point out that everything still works (voice/text/data etc) just I have no idea of knowing how much I've used.

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