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Topic # 185601 28-Nov-2015 15:04
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I'm on a semi-rural connection outside Rotorua.  When we installed the Chorus guy told me the copper was dodgy, but our road doesn't really have any other lines spare.  I'm also at least 3km from the exchange.  So I have limited expectations, but.....I'm syncing at 1.94Mbps down, 0.72Mbps up.  An ookla speedtest basically gives the same result (unsurprisingly), with a ping of 34ms, download of 1.65 and upload of 0.63.

I'm looking at my options to improve this, because many things aren't particularly usable at that speed (particularly any sort of streaming media, but actually lots of web pages as well).

Options I see at the moment:
1.  Work with Vodafone to see if we can improve the line quality.  That might mean getting Chorus out to work on it, or asking them to try another line (if there is one), or something else.  I have a feeling that this won't help much, but if it doubled speed to 4Mbps, that'd actually be a hell of a lot better.

2.  Buy an alternative modem instead of the SHG1500 that Vodafone gave me.  I see that it's considered to be pretty average at best, perhaps a modem with a better ADSL chipset would give a better sync speed?  I'm not keen to spend money here unless there's some likelihood of getting better speed.

3.  Move to a wireless option.  Spark tell me that I can get 4G, no doubt I could get Vodafone 4G as well.  Whilst this might be faster (almost certainly would be faster) it also looks to come with download caps that are much lower than my current ADSL plan.

Any advice or thoughts would be welcomed.

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  Reply # 1436893 28-Nov-2015 15:04
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1436905 28-Nov-2015 15:06
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New modem will not change sync speed and speed up internet

 
 
 
 


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  Reply # 1436908 28-Nov-2015 15:11
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Compass wireless? They seem to have bigger caps than the 4G options.



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  Reply # 1436916 28-Nov-2015 15:34
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Unfortunately it looks like Compass doesn't quite cover us, although they're close.  

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  Reply # 1436941 28-Nov-2015 16:13
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http://www.ultimatebroadband.co.nz/rbi-wireless.html

Their 3g plans do come with heaps of data, and they do cost more but sometimes you have to pay to play

maxing your ADSL line out 24/7 for a month you could only ever hope to download about 500gb in that time and that would make web browsing almost impossible.



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  Reply # 1436959 28-Nov-2015 17:03
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Actually, that looks like a good plan.  The installation is expensive, and they are quite expensive when you exceed quota, but 130GB is quite a bit and would likely meet all my needs.  

I need to work out what speed I'd get in our location - on my Vodafone phone I get 0.75/0.5, so it's entirely possible that I'd be no faster on wireless.

Is it likely that a modem upgrade would improve speed?

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  Reply # 1436962 28-Nov-2015 17:10
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PaulL: is it likely that a modem upgrade would improve speed?


Answered above already



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  Reply # 1436975 28-Nov-2015 17:58
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Ah, missed that post, it was very short and too the point.  :-)

OK, so I'm back to talking to Chorus about the line, or moving to wireless.  Thanks,

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  Reply # 1436978 28-Nov-2015 18:12
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Matching chipsets would land you with likely an improvement, as will different modems sync slightly differently. No one device will be EXACTLY the same, but on your line, you might only gain 500kbit if that.

Look at a master filter to help squeeze a bit more out too.


Realistically though, Your on a long line, It never is going to be blazingly fast..




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  Reply # 1436979 28-Nov-2015 18:19
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I realise I'll never get blazing fast (and I moved from Canberra where I had 100Mbps).  But when you're getting 1.9Mbps, then going to 4Mbps would halve the speed of every download, and it's the difference between SD and HD Youtube.  Actually, at the moment I often can't maintain a stable SD Youtube.  Small changes would be quite material.

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  Reply # 1436980 28-Nov-2015 18:21
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Chorus should be passing you back to your ISP

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  Reply # 1437618 30-Nov-2015 09:50
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JohnR, you've missed a chance to suggest a master splitter! ;)

OP, please plug modem into first jackpoint the phone wires come into. Disconnect everything from other phone jackpoints. See if that syncs faster. Try another cable directly between the modem and the jackpoint. See if that syncs faster. Take a look at what your expected speed is on Chorus Maps at https://www.chorus.co.nz/maps

But, yeah, all that said, if you're in a RBI coverage area that'll be much better. Our plans now go up to 80GB (with options for overage) and have national calling included on the package with the phone, very good value if you're making calls.

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  Reply # 1437647 30-Nov-2015 10:00
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@VodafoneDylan looks like OP is on ADAL1 not ADSL2+ don't think master filter will make any difference :P



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  Reply # 1437871 30-Nov-2015 14:22
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The router claims to be in ADSL2+ mode in it's status page.  As to whether that means it's genuinely running ADSL2+ I don't know.

I have no other phones plugged in (and no phone line at all - it's a naked service).  I can crawl under the house and work out which of the many phone lines is which - the house used to be run as a B&B and has many phone jacks connected to different physical lines.  I previously had it in the kitchen with the same speed sync as I have now, and I'm pretty sure that is the master jack.  I'll check this weekend.

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  Reply # 1437900 30-Nov-2015 15:18
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@PaulL Plug the modem into the master telephone jack point and then isolate all other telephone wiring in the house from the master jack point

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