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Baby Get Shaky!
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  Reply # 1450160 14-Dec-2015 14:30
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TimA: Many years of experience here saying never rely on Chorus to process a Churn order.
Too many times i have seen them missed. Vodafone are usually quite good at processing them and i only ever had a handful of times it wasnt the case but more factors came into play there.

Always call your "Losing service provider" and let them know your changing.
Can cover your butt when you get a phone call because your 3 months overdue.

Many years ago I got burned by this. Switched from Xnet to Telecom. Telecom advised me that I didn't need to do anything with Xnet as they would be advised that I'd churned and close the account. Switch over went fine. 3 Months later I get an overdue notice from Xnet, seems I hadn't been paying them for a now disconnected service... queue long phone calls with accounts/supervisors/anyone that would listen and than a notice that they intended to send the debt the Baycorp. Despite not having to pay Chorus for my connection Xnet still insisted there was a cost to them not providing me a service.... I gave up and paid and put Xnet/WXC on the do-not-buy list in a huff.

TL;DR: Hit this exact situation, got screwed. Great advice from TimA, will always do so.

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  Reply # 1450166 14-Dec-2015 14:45
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coffeebaron: When changing ISP's
1. Do not contact your existing provider
2. Order your churn / new service with new provider
3. Wait for all services successfully installed and working with new provider
4. Wait until the next day or two
5. Then and only then, contact old provider and ensure all appropriate services with them have been terminated
6. Pay up - i.e. any part month or if you had a minimum 30 days notice etc. Yes you may end up paying for some overlap with old provider


Personally happy to pay a bit of an overlapping cost to ensure continuity of service. The amount of people reporting issues on GZ after contacting their existing provider too soon is all too regular. From recollection a couple even lost their slot and now have no internet for the foreseeable future because it was reallocated. It's just not worth it.

Always be yourself, unless you can be Batman, then always be the Batman

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