amiga500: I have the identical problem with a Nokia 6234, and have had the identical experience with Vodaphone customer support as SpiderNZ had. I have phoned five times and tell the same story over & over. The CSR people are unable to tell me what is going on. The other day I was browsing a recent Consumer magazine & Vodaphone & Xtra are right at the bottom for satisfaction ratings for their internet service. I am beginning to understand why!
Their 3-5 days resolution time is b.s. They actually mean 3-5 business days so they can exclude weekends and public holidays.
Not that they contact you or tell you anything. And why can't Vodaphone put something on their damn website apologising for this situation, & give their Sky Mobile TV customers some real information.
Everything in big business takes time. 3-5 days is nothing out of the ordinary, as Vodafone is a business, one would assume that 3-5 days would be business days.
I think you need to give them a bit more time as if it is affecting a lot of Nokia's etc then it may take them time to figure out what the problem is.
Unless they have your phone, then what may seem obvious and simple to you, may be very difficult to figure out.
I suggest you look at the thread you started and try updating your firmware, and let us know how you get on. My Nokia 6234 works fine.