[TelstraClear] Random disconnections.

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13 posts

Geek

# 122474 10-Apr-2008 09:14

BarTender: Another thing worth doing is ringing up TCL (or perhaps send them an e-mail :) and ask if your provisioning is correct, since your data cap may be incorrect (if you have changed plans) or they may not have enabled "Auto MAC address detection" or something similar, this means that you don't need to reboot your cable modem if you swap between different devices connected to the surfboard.

However the random disconnects could just be caused by a new subscriber who connected to your node who has the same IP Address range on your private network.

They raised that auto mac thingy to 10 computers anyway.

grasshoper

152 posts

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# 122610 10-Apr-2008 17:24

could the random cut out possibly be because of an overload? It has been about 2 weaks and i have not had any more than about 2 cut outs, since changing the ip. One thing i did was when i was using remote desktop connection on the desktop computer, the wireless light and lan light was flashing really fast, like it was almost staying still. After that, about 10 mins the internet cut out.
just a possability..

Horace

13 posts

Geek

# 123237 13-Apr-2008 17:50

What area are you in?

BarTender

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# 123322 14-Apr-2008 01:08

It could be an ARP storm, two cheap routers / other boxes on the network deciding to "ARP for africa" and that could in theory take down the local default route if there was enough traffic. However since everyones upstream is capped I would think it would take a few faulty boxes to achieve this.

Always try and traceroute to google or some other international site when you are having an outage, whenever I have had the micro outage it's been on the third or fourth hop that is still somewhere within TCL's internal network, however that hasn't happened for at least 1 month+

grasshoper

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# 123446 14-Apr-2008 17:27

Horace: What area are you in?

me?
wellington

grasshoper

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# 123449 14-Apr-2008 17:29

BarTender: It could be an ARP storm, two cheap routers / other boxes on the network deciding to "ARP for africa" and that could in theory take down the local default route if there was enough traffic. However since everyones upstream is capped I would think it would take a few faulty boxes to achieve this.

Always try and traceroute to google or some other international site when you are having an outage, whenever I have had the micro outage it's been on the third or fourth hop that is still somewhere within TCL's internal network, however that hasn't happened for at least 1 month+

i have tried pinging google when i have had problems, and it just doesn't work. i had a drop out on saturday, but thats it so far for about 2 weeks. Changing the ip definitly did something.

SickPuppy

38 posts

Geek

# 123548 14-Apr-2008 23:06

Galta304:
I had a bizarre experience with Telstraclear (TCL) yesterday.

I am currently in the process of relocating from Seatoun Heights, Seatoun in Wellington to Brunswick Street, Lower hutt. Both areas are within TCL stated cable network zone. I currently have TCL cable service and have had so for over a year and a half. I am very satified with the service, therefore I was hoping to continue receiving the service at my new home. However when I called TCL I was told there was no availability to that specific dwelling. This, I was told, was because it was a multiunit dwelling and that there was some conflict with TCL as Telecom was connected to some of those dwellings at the complex (please note the dwellings are simply flats side by side, not an apartment complex). I enquired if there were other properties receiving TCL cable and was advised that the neighbouring properties (on the same street!) had availability. I stated that this doesn't make sense and the representive transfered me to someone else.

Representive number two stated that representive number one did not know what he was talking about and that the reason that the dwelling cannot receive cable from TCL is because it is too close to the CBD of lower hutt. The representive further stated that because of this proximity to Lower Hutt's CBD there is no availability to this dwelling as TCL is not allowed to conflict with existing fibre/cable infrastructure in the CBD area. How can this be if the neighbours are getting cable internet from TCL!

There seems to be underlying truth to this discriminatory selection of servicability, to dwellings that have cable running down there street, that TCL are not revealing.

If anyone can enlighten me as to why this is please advise.

Cant say I have a definitive answer, but I used to live in Karaka Bay and the Saturn cable was quite literally five metres away from the side of our house- we were unable to connevt to it as apparently there is a commerce commission ruling stating that since we were within 100 metres of it, we had to go with Telecom otherwise it was 'anti competitive' or something. Bear in mind this is my reecollection from nearly 18 months ago, but it was posted on the PC world forum at the time. I got cries of BS! everytime I mentioned it, but both Telstra and Telecom were adamant- we had to go with telecom- problem was the switchboard was a few k's away- unbelievably bad/slow connection...

SickPuppy

38 posts

Geek

# 123550 14-Apr-2008 23:14

Foo and Bartender, Thanks for the advice- I purchased a WRT54GL from Ascent- cost me $128 all up, so a good deal by all accounts!

Problem is, I can't set it up- I tried the setup CD- get to step 7, and then it prompts me for a password- found the user manual and the password, which doesn't work.

Tried the next step, which was to access the Linksys site and try the express setup, and all that did was reset my IP/ Gateway settings.

Next steps are to
a) Access the router directly via the internet
b) use advances setup as outlined in user manual
c) call Ascent and say 'help (please)!' lol

I know about the third party firmware options, but I am very wary of bricking it and would rather keep it stock for now- just using it for internet and e-mails, don't need anything flash yet!

Any help you can give me with this would be much appreciated- cheers!

SP

BarTender

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# 123569 15-Apr-2008 06:58

If you are in Wellington, you can send me your router, and I will config it for you with DD-WRT, just so long as you tell me what your static IP is and I can get it back to you (I have a spare GL here, so we could do a swap!).

Then once that is done your set your PC / laptop back to dhcp and you would be away.

Foo

508 posts

Ultimate Geek
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# 123584 15-Apr-2008 08:09

Hey SickPuppy, the default password - have you tried admin/admin as I seem to recall that is the default? Actually, just checking the documents and it appears that you should leave user name blank and enter admin as the password.

I had trouble setting up this router using the automated setup - in the end I logged in and set it up manually and it worked absolutely fine. After I had got it running I did the flashing steps. I noted immediately post flashing that I had trouble logging in but managed to get there in the end (had to do a hard reset post flash).

Good luck!

lchiu7

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# 125064 20-Apr-2008 13:42

Horace: If you do have a router, and its getting dropouts, try changing the DHCP range to a less common one, eg: 192.168.1.x, 192.168.0.x, 192.168.2.x, try changing it to a less common one, maybe 192.168.23.x, (just pick any random number). Have had that fix my problems and a few friends.

Well that seemed to work for me - that is change the address range of my local network from 192.168.1.xxx to 192.168.2.xxx. Alas that has also broken DHCP for me since my router only does DHCP on the 192.168.1.x range. So that meant hard coding the IP addresses etc. for 7 devices on the network :( But so far, no microoutages.

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geoffwnz

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# 125073 20-Apr-2008 14:09

Usually they DHCP from whatever range you set the modems internal IP to.
So if you set it to 192.168.57.xxx then it will set everything to that range.
You may have to do an ipconfig /release and an ipconfig /renew (from the command prompt) on each machine to get them to renew their IP addresses though.

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BarTender

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# 125080 20-Apr-2008 14:37

lchiu7: Well that seemed to work for me - that is change the address range of my local network from 192.168.1.xxx to 192.168.2.xxx. Alas that has also broken DHCP for me since my router only does DHCP on the 192.168.1.x range. So that meant hard coding the IP addresses etc. for 7 devices on the network :( But so far, no microoutages.

What sort of router are you running??? Sounds like a very wonky box unless it's a custom Linux box. Normally most of the consumer boxes when you change the internal range it also changes the DHCP range (Linksys, DLink, etc) so I would expect somewhere in the UI is the DHCP range, which you sould probably also change so then it issues correct DHCP addresses.
Typlically I see the Internal IP address range being anything you want, and the DHCP server settings are something like "Enabled, and then x.x.x.100 - x.x.x.200, where you can only change the last octect of the DHCP range, the other parts are hard coded to whatever the internal IP Address range is.

However glad to hear that you are no longer having microoutages.

lchiu7

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# 125098 20-Apr-2008 16:42

BarTender:
lchiu7: Well that seemed to work for me - that is change the address range of my local network from 192.168.1.xxx to 192.168.2.xxx. Alas that has also broken DHCP for me since my router only does DHCP on the 192.168.1.x range. So that meant hard coding the IP addresses etc. for 7 devices on the network :( But so far, no microoutages.

What sort of router are you running??? Sounds like a very wonky box unless it's a custom Linux box. Normally most of the consumer boxes when you change the internal range it also changes the DHCP range (Linksys, DLink, etc) so I would expect somewhere in the UI is the DHCP range, which you sould probably also change so then it issues correct DHCP addresses.
Typlically I see the Internal IP address range being anything you want, and the DHCP server settings are something like "Enabled, and then x.x.x.100 - x.x.x.200, where you can only change the last octect of the DHCP range, the other parts are hard coded to whatever the internal IP Address range is.

However glad to hear that you are no longer having microoutages.

It's a Dlink DI-784 (a/b/g) wireless router. I still use 802.11a in my house for a couple of devices - find it more robust than 802.11g.

OK - found how to fix this. In the IP address for the router changed the subnet mask to 255.255.0.0. This then changed the DHCP configuration range to be 192.168.2.x.

Thanks for the tip

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SickPuppy

38 posts

Geek

# 125462 22-Apr-2008 00:38

Hey Bartender and Foo, thanks for offers and advice re: WRT54GL- I rang the helpline (based in the Phillippines no less! lol), and they sorted everything out no worries- turned out to be a setting on my laptop (darned if I can remember which one though!).

That aside, wireless connection appears to be faster than plugging the cable into the side of my laptop from the Cable modem!? Click on links, they come up immediately... aahhh, internet heaven!

Cheers for offers though, apprecaited- when I am a bit (okay a lot!) more confident re: routers and networks et al, I will be sure to give you a call- Thanks!

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