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323 posts

Ultimate Geek
+1 received by user: 14


  Reply # 1511444 11-Mar-2016 16:09
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dylanp:

ageorge:


We have shifted house and under my Vodafone contract there was no connection fees or anything else for any shifts of house or new connections.


Just to be doubly sure, I phoned up Vodafone advising its a new connection, and ASKED TWICE for them to assure me that there would be no fees at all for the shift to my new property.


Of course they confirmed there were no fees at all because thats what was agreed to; the operator could see that.


Of course they stuffed it up again and here is what I have received:


Your service includes a Standard Wiring Check.



  • A fee of $149.00 applies.

  • A line connection fee of $65.00 applies per line

  • A broadband connection fee of $99.00 applies


I have never in my 67 years of existence had any company make so many blatant botch ups as Vodafone.



Those fees may exist but be waived as part of an agreement. You might have received a standard email that covers all situations. Are the fees actually on an invoice and if so are there any corresponding discounts?


No

741 posts

Ultimate Geek
+1 received by user: 338

Trusted

  Reply # 1511445 11-Mar-2016 16:12
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Okay. Please check over the next invoice and let us know if there are any issues.




323 posts

Ultimate Geek
+1 received by user: 14


  Reply # 1511483 11-Mar-2016 16:56
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dylanp:

Okay. Please check over the next invoice and let us know if there are any issues.


Okay that's fine.



323 posts

Ultimate Geek
+1 received by user: 14


  Reply # 1511497 11-Mar-2016 17:44
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Phones not working dial tone, but cant dial even local numbers; gets disconnected beeps when ringing any number.

 

Cant reach support even on my mobile.

 

Got one thing right - internet works.




323 posts

Ultimate Geek
+1 received by user: 14


  Reply # 1511521 11-Mar-2016 18:30
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ageorge:

 

Phones not working dial tone, but cant dial even local numbers; gets disconnected beeps when ringing any number.

 

Cant reach support even on my mobile.

 

Got one thing right - internet works.

 

 

Credit is due to Vodafone support finally got through it turned out to be my Vodafone modem phone out jacks were not working properly so using same modem with separate line for phone works fine now yea!


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