[WXC/VFX] WxC network down, calls to support keep dropping out

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] WxC network down, calls to support keep dropping out

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179 posts

Master Geek

Trusted

#1500613 28-Feb-2016 10:06

Hi,

does anyone have the correct settings for Xnet email settings in outlook, ports etc. Looked all over but not even there support page has them Need to check for a friend. I aware of the outage.

Thanks.

Smithy

sbiddle

29038 posts

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Biddle Corp

Lifetime subscriber

#1500634 28-Feb-2016 11:17

turnin:
I'm a little annoyed about the outage , I recognise they are inevitable.....but I'm very upset that vf thinks it's OK not to communicate with hundreds of thousands of customers who will be rebooting and checking all manner of stuff.

FWIW it's not hundreds of thousands of customers. WxC moved to really being business/enterprise focused so from reports yesterday the outage only affected 30,000 customers who are Vodafone Next Gen customers (the new name) - not Vodafone customers.

youngs

54 posts

Master Geek

#1500808 28-Feb-2016 16:17

XNet Email Settings

Incoming Mail Server: pop3.xnet.co.nz

Incoming Mail Server: imap.xnet.co.nz

Outgoing Mail Server: smtp.xnet.co.nz

Webmail URL:webmail.xnet.co.nz
Connection security options: TLS - Port: 587, SSL - Port: 465

Authentication method: normal password/plain/login

Username format: username@xnet.co.nz

Kind Regards

Steve

mattwnz

16389 posts

Uber Geek

#1500841 28-Feb-2016 16:46

sbiddle:

the outage only affected 30,000 customers

30k is the size of a city in NZ, so is big number for the size of NZs population. That would also be connections, so if you average 3 people per household, that could be 100k of people affected.

hio77

'That VDSL Cat'
12343 posts

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Spark

Subscriber

#1500862 28-Feb-2016 17:45

sbiddle:

turnin:
I'm a little annoyed about the outage , I recognise they are inevitable.....but I'm very upset that vf thinks it's OK not to communicate with hundreds of thousands of customers who will be rebooting and checking all manner of stuff.

FWIW it's not hundreds of thousands of customers. WxC moved to really being business/enterprise focused so from reports yesterday the outage only affected 30,000 customers who are Vodafone Next Gen customers (the new name) - not Vodafone customers.

wait, xnet is what vodafone are calling their next gen? ha.. that brings alot of promise!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

RunningMan

5972 posts

Uber Geek

#1501272 29-Feb-2016 10:19

Are the mail servers back up?

richrdh18

180 posts

Master Geek

#1501294 29-Feb-2016 10:27

WXC's service has gone downhill since they sold out to Vodafone.

I recall being able to call their call centre and have the call picked up within a few rings.

A few weeks ago/last month we had an outage, god forbid we had to talk to each other, however was on Hold for 1.5 - 2 hrs until I got a response. There was no nation wide outage at this particular time. The problem was due to faulty Master filter to the house.

This weekend, was on hold for approx 40 mins, never got through, gave up. Tracked down what was happening by some obscure link on FB. At least you can do is Update your voicemail message or get a backup generator. Common guys.

Really, I think WXC's support service has gone downhill and the way of Vodafone since the sell off. Not really good enough.

Dukenukem

4 posts

Wannabe Geek

#1501328 29-Feb-2016 11:01

Email is dodgy at the best. Had Imap working on phone and now it is only sometimes. Pop is the same. Things are really slow. I thought it was all go again since yesterday. I'm having to use webmail to get access to current email. Vf you suck with the non response and outright lack of information updates.

Azzaw1980

67 posts

Master Geek

#1501416 29-Feb-2016 12:39

AND dont forget webmail is down AGAIN :(

EDIT: Am not with WXC/VNG for internet so shouldnt have to restart modem as directed by message from call centre

Dukenukem

4 posts

Wannabe Geek

#1501417 29-Feb-2016 12:40

UPDATE: Rang the support number and we now have a new message explaining the current status.

Yes there has been a electrical issue which they are or have fixed.

Yes Email is still a work in progress. Recommend if not working via POP or IMAP is to use the Webmail which is working.

If you can't access your webmail, they have stated to power reset your modem 10-15 seconds. If that doesn't work then you may have to log back in. Check your modem settings.

Sending email seems to work though?

Calls to support is as what most people have experienced, lots of calls (because they didn't bother to set up information when it happened).

Again. Guess we have to wait until they get things fixed. Would have been good to have some kind of resolution time.

CYaBro

3301 posts

Uber Geek

#1501630 29-Feb-2016 17:18

Webmail is not working from here at work, which is not an Xnet connection.

Azzaw1980

67 posts

Master Geek

#1501828 29-Feb-2016 21:17

CYaBro:
Webmail is not working from here at work, which is not an Xnet connection.

I'm not going crazy then. Must be those trying to access webmail from a non xnet connection that cannot get to webmail.

CYaBro

3301 posts

Uber Geek

#1501856 29-Feb-2016 21:39

Azzaw1980:
CYaBro:

Webmail is not working from here at work, which is not an Xnet connection.

I'm not going crazy then. Must be those trying to access webmail from a non xnet connection that cannot get to webmail.

Well it is working now from home, which is also not an Xnet connection. (Slingshot) So maybe it was down again for a bit.

dimsim

615 posts

Ultimate Geek

Trusted

Lifetime subscriber

#1501947 1-Mar-2016 08:48

A WxC presence in this thread is suspiciously lacking.

No notification/communication/explanation received or on their website anywhere, nor have I received anything via email.

Think it might be safe to ignore the customer feedback on this page before considering adding any future services - admittedly it is out of date somewhat.

Pretty slack really given they have previously been so good at responding to threads like this.

Noodles

481 posts

Ultimate Geek

#1502729 2-Mar-2016 10:15

Looks like their linux mirror server is dead as well. Probably a low priority for them, but it would be good to get it back online soon.

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