[WXC/VFX] WxC network down, calls to support keep dropping out

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] WxC network down, calls to support keep dropping out

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dimsim

841 posts

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#1505027 2-Mar-2016 15:54

Tried this AM to send an email to a customer with an XNET email address and have just received a delivery delay notification. Customer also reports they are having email problems today so suspect everything still not 100%

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mercutio

1392 posts

Uber Geek

#1505046 2-Mar-2016 16:08

Noodles:

Looks like their linux mirror server is dead as well. Probably a low priority for them, but it would be good to get it back online soon.

yeah it's frustrating. they're the only official mirror in new zealand for archlinux. at the same time, it's a service so i can't see themselves

getting it back quickly unless it's easy when they have all these mail problems still.

mattwnz

19994 posts

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#1505119 2-Mar-2016 18:35

dimsim:

A WxC presence in this thread is suspiciously lacking.

No notification/communication/explanation received or on their website anywhere, nor have I received anything via email.

Think it might be safe to ignore the customer feedback on this page before considering adding any future services - admittedly it is out of date somewhat.

Pretty slack really given they have previously been so good at responding to threads like this.

They are now Vodafone branded from what has been previously posted, hence why this forum should probably be merged with Vodafones. Especially if they aren't posting replies in their forum here, so there is not much point in them having their own forum now. Surprised though that Vodafone has posted here instead.

Yabanize

2349 posts

Uber Geek

#1506780 6-Mar-2016 10:30

It seems like it's impossible for Vodafone to take over a company without ruining it.

freitasm

BDFL - Memuneh
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Geekzone

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#1506820 6-Mar-2016 11:34

mattwnz:

dimsim:

A WxC presence in this thread is suspiciously lacking.

No notification/communication/explanation received or on their website anywhere, nor have I received anything via email.

Think it might be safe to ignore the customer feedback on this page before considering adding any future services - admittedly it is out of date somewhat.

Pretty slack really given they have previously been so good at responding to threads like this.

They are now Vodafone branded from what has been previously posted, hence why this forum should probably be merged with Vodafones. Especially if they aren't posting replies in their forum here, so there is not much point in them having their own forum now. Surprised though that Vodafone has posted here instead.

As I mentioned before, I asked if I should close down this forum (as done with TelstraClear) when Vodafone confirmed the acquisition, but was asked to keep it running.

My technology disclosure

CYaBro

4520 posts

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#1507749 7-Mar-2016 21:08

Is pop email access still not working?

I have one client who still has an Xnet email account that we pop from inside their gmail account.

This hasn't worked since Feb 27th, and trying again now still times out.

Opinions are my own and not the views of my employer.

clinty

1176 posts

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Lifetime subscriber

#1507768 7-Mar-2016 21:42

CYaBro:
Is pop email access still not working?

I have one client who still has an Xnet email account that we pop from inside their gmail account.

This hasn't worked since Feb 27th, and trying again now still times out.

I also have a client that is having regular timeouts when popping and sending. Will give it one more day then log a support call

Clint

Dukenukem

4 posts

Wannabe Geek

#1507811 7-Mar-2016 22:53

Mines been working since about Thursday (regular). Prior to that it was a hit and miss. Maybe check the support number to see if the email issues message is still be played. If not, I would be putting a support call in.

mercutio

1392 posts

Uber Geek

#1508026 8-Mar-2016 11:49

mirror.xnet.co.nz is still down.

sico77

37 posts

Geek

#1508460 8-Mar-2016 20:40

CYaBro:

Is pop email access still not working?

I have one client who still has an Xnet email account that we pop from inside their gmail account.

This hasn't worked since Feb 27th, and trying again now still times out.

I had the same issue and called support.

It seems the Gmail account is unable to resolve pop3.xnet.co.nz.

Change the incoming mail address setting to "58.28.4.111" and it should work.

Hard to tell what its resolving to, or why its failing at this stage with the server name.

8.8.8.8 and 8.8.4.4 are resolving the name correctly.

In any case this will get it going right now.

CYaBro

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#1508468 8-Mar-2016 20:59

sico77:
CYaBro:

Is pop email access still not working?

I have one client who still has an Xnet email account that we pop from inside their gmail account.

This hasn't worked since Feb 27th, and trying again now still times out.

I had the same issue and called support.

It seems the Gmail account is unable to resolve pop3.xnet.co.nz.

Change the incoming mail address setting to "58.28.4.111" and it should work.

Hard to tell what its resolving to, or why its failing at this stage with the server name.

8.8.8.8 and 8.8.4.4 are resolving the name correctly.

In any case this will get it going right now.

Cheers that worked!

Opinions are my own and not the views of my employer.

RunningMan

8841 posts

Uber Geek

#1512056 12-Mar-2016 15:55

mercutio:

mirror.xnet.co.nz is still down.

Back up now

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