Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

10823 posts

Uber Geek
+1 received by user: 3362

Lifetime subscriber

Topic # 192321 6-Mar-2016 15:28
Send private message

The app is pretty good. However...


Every time there is an update (either to the IOS or the app), it throws me out and requires me to log in again. Usually I cannot remember the password so I have to reset it.


Every time that happens, we go through the process of getting a code and entering a new password. This is then followed by a message that says "Houston, we have a problem" and suggests I call customer services.


They usually fix it by resetting it at their end. However the fact that it happens every time suggests that there might be an error somewhere in the way it works, so I just thought I would mention it here.

Create new topic
558 posts

Ultimate Geek
+1 received by user: 194

Vodafone NZ

  Reply # 1506955 6-Mar-2016 15:36
Send private message

Thanks for the info, I'll let the team know and they can check.

Channel Manager, Help & Support @ Vodafone NZ

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user

  Reply # 1506967 6-Mar-2016 16:08
Send private message

Set a password you can remember would be the most obvious thing to do



10823 posts

Uber Geek
+1 received by user: 3362

Lifetime subscriber

  Reply # 1507165 6-Mar-2016 22:58
Send private message

johnr: Set a password you can remember would be the most obvious thing to do





True enough. But then, you IT wallahs are always telling us not to keep using 'memorable' passwords....!! cool

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18

Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47

Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25

New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48

Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48

Oppo R11s: high-end Android, budget price
Posted 27-Feb-2018 16:27

Samsung New Zealand introducing the Galaxy S9 and S9+
Posted 26-Feb-2018 07:00

Fujifilm X beats its best with new top of the range, high-performance camera
Posted 24-Feb-2018 14:05

One million kiwis affected by cybercrime
Posted 24-Feb-2018 13:58

New Zealanders want to engage with government online and via mobile apps
Posted 24-Feb-2018 13:56

Samsung launches Samsung Max
Posted 24-Feb-2018 13:52

CPTPP text and National Interest Analysis released for public scrutiny
Posted 21-Feb-2018 19:43

Foodstuffs to trial digitised shopping trolleys
Posted 21-Feb-2018 18:27

2018: The year of zero-login, smart cars & the biometrics of things
Posted 21-Feb-2018 18:25

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.