[WXC/VFX] VFX Home Business policy

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ajobbins

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#19350 13-Feb-2008 16:18

Is someone able to fill me in on WxC's policy on call charging for home businesses?

I'm going to be using my VFX line for both personal and home-business calls, in and out.

Do I need to notify WxC and have them change my charging to business prices?

maverick

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WorldxChange

#110430 13-Feb-2008 16:39

2 lines or less is classed as a residential

, 3 or more is Business , so no you don't need to notify us

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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ajobbins

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#110436 13-Feb-2008 16:54

10-4. Cheers Phil

coffeebaron

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#110443 13-Feb-2008 17:19

Couple of questions to add to this:

1. When you have fax-email service, will this be considered an additional line?

2. Telecom allow 3 residential lines before it becomes business rates, why does WxC differ here (not that I have anything against your policy, just curious).

3. Is there any flexibility here? E.G. Home line + home biz line (IP phone) + dedicated fax-line. And there may be some other scenarios where a move from Telecom to VFX would equate to business rates on VFX.

Cheers

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maverick

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#110454 13-Feb-2008 18:24

coffeebaron:
Couple of questions to add to this:

1. When you have fax-email service, will this be considered an additional line?

2. Telecom allow 3 residential lines before it becomes business rates, why does WxC differ here (not that I have anything against your policy, just curious).

3. Is there any flexibility here? E.G. Home line + home biz line (IP phone) + dedicated fax-line. And there may be some other scenarios where a move from Telecom to VFX would equate to business rates on VFX.

Cheers

1. Probably not.....still to be decided but at this stage I will say no, Cecil will have the final say in this though.

2. Different way of doing things, Telecom also charge business right from the start we determine a business from 3 lines +....swings and roundabouts

3. Always flexible.....(apart from connecting non certified devices to VFX

) but we havn't got to this yet and it would have to be discussed, once again the Sales team under Cecil's expert guidance will make the final call.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

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coffeebaron

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#110468 13-Feb-2008 19:03

maverick:
coffeebaron:
Couple of questions to add to this:

1. When you have fax-email service, will this be considered an additional line?

2. Telecom allow 3 residential lines before it becomes business rates, why does WxC differ here (not that I have anything against your policy, just curious).

3. Is there any flexibility here? E.G. Home line + home biz line (IP phone) + dedicated fax-line. And there may be some other scenarios where a move from Telecom to VFX would equate to business rates on VFX.

Cheers

1. Probably not.....still to be decided but at this stage I will say no, Cecil will have the final say in this though.

2. Different way of doing things, Telecom also charge business right from the start we determine a business from 3 lines +....swings and roundabouts

3. Always flexible.....(apart from connecting non certified devices to VFX ) but we havn't got to this yet and it would have to be discussed, once again the Sales team under Cecil's expert guidance will make the final call.

1. Cool if it's to be so; this would become a big problem otherwise

2. Fair call, and certainly is more an advantage than disadvantage

3. Guess I'll be talking nicely to the sales team when I request my Asterisk line

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Xnet

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#111598 19-Feb-2008 14:50

Hi Gang. I'm jumping in a bit late on this one but thought I'd fire off a responce anyway.
We made the decision to cap residential users at two lines for a number of reasons. Needless to say that we have to be profitable to stay in business. Generally people do not require more than two lines in their homes. We cover the cost of supplying residential users local calls and as is the common practice, charge businesses for local calls. Many of you will be aware of the fact that all carriers are charged (TAXED Actually) for the TSO and are required to pay Telecom based on a Government calculation for Telecom's commercially non viable customers. These are customers around NZ that TCNZ claim to be losing money to service. We have to subsidize these clients even if they are not customers of ours.

A big part of our network cost component is that of licencing. Not just in the Class V IP switch but across many network elements. Some licences relate to concurent calls and others are on a per User basis. Every time you make a call through the network, the call is traversing at least three elements that have licencing costs.

Then of course there is the issue of billing. The more lines you use, the more trees you kill when we publish the bill. Customers with high call volumes such as businesses generate many pages. That increases the cost of the postage and production of the invoice. If we could get everyone to receive and pay their bills on-line; it would reduce the overall cost of delivering service by about $1.50 per customer per month. That really adds up.

I could go on, but by the time I was done explaining it all, you would only need is a bunch of millions an operations, customer care and sales team to start your own IP carrier.

That may not statisfy everyone's curiosity, but I hope it does help folks understand that there are economies of scales and many factors involved in getting the technology out to you.

Shash

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#111603 19-Feb-2008 15:10

Xnet: Then of course there is the issue of billing. The more lines you use, the more trees you kill when we publish the bill. Customers with high call volumes such as businesses generate many pages. That increases the cost of the postage and production of the invoice. If we could get everyone to receive and pay their bills on-line; it would reduce the overall cost of delivering service by about $1.50 per customer per month. That really adds up.

Well said,

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ajobbins

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#111604 19-Feb-2008 15:13

If only Vodafone was so keen to send me my bill by email, they are the total opposite.

Shash

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#111858 20-Feb-2008 14:53

adamj: If only Vodafone was so keen to send me my bill by email, they are the total opposite.

Writing on the wall by Vodafone - http://www.geekzone.co.nz/forums.asp?ForumId=40&TopicId=19519