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  Reply # 1529633 10-Apr-2016 19:49
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Another thing to try:
I've had a couple of installs, especially where there are cliff faces / rocks, where I've actually pointed antenna 90 degrees away from signal direction. This can sometimes better pickup signal reflections than when pointed direct at tower. So a bit of experimentation of antenna alignment is worthwhile.




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  Reply # 1529640 10-Apr-2016 20:24
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Tell us the tower you should be connecting to, then the helpful Vodafone rep can talk to their RF guys and tell us if it looks ok or there is a fault present :p



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  Reply # 1529641 10-Apr-2016 20:25
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Lots of food for thought here. When The installation was done, I knew absolutely nothing about any of this. The installer said I had sufficient signal and I proceeded on that basis. I have to say, I would stick with what I have in spite of all the problems if that was the only choice. It is still a thousand times better than what we had before. I just have a hard time accepting that the problems can't be fixed when it worked so brilliantly for a half-year.

 

The closest tower is actually off to one side, but we are surround by hills and a hill right in the way blocks the signal, so the tower we have is the only one that works at all. I have tried moving the antennas around and nothing seems to make much difference. Even at our distance from the tower (20+km) I discovered that we can still get a 'usable' signal with no antenna at all (just the internal one). That surprised me. But I never thought to try reversing the antenna completely. There is another hill directly behind us but I don't know what kind of reflector it would make.

 

The other things I didn't know about. My ISP never told me. I will see how far I can get with them next week. Thanks to everybody for all of your inputs here. A lot of this is over my head and I am very grateful for all the help.

 

 

 

 





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  Reply # 1529643 10-Apr-2016 20:30
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kornflake: Tell us the tower you should be connecting to, then the helpful Vodafone rep can talk to their RF guys and tell us if it looks ok or there is a fault present :p

 

The correct tower is in Flaxmere Hastings as far as I know. It is 209 on the settings page.

 

 





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