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Topic # 196067 18-May-2016 09:07
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We recently moved into an apartment. I contacted Vodafone and requested a fibre install. When Vodafone advised it would be a 2-4 week wait for Chorus, I asked what they could do to provide us with internet access in the interim. This is what they did:

 

- immediately increased the mobile data on my mobile and my partner's mobile by 6GB in total for no charge

 

- provided me with a voucher for a free wifi hotspot with 2GB of data

 

- expedited an interim VDSL install (Chorus technician visit to check) and couriered a modem.

 

- requested Chorus fibre visit be given priority

 

As it turned out, Chorus were able to turn up within a week and, as fibre will be too difficult for internal install, we'll be sticking with VDSL in interim.

 

But hats off to Vodafone for an excellent response, appreciated.

 

Contrast this with Spark who are still insisting on invoicing me on an ongoing basis for naked broadband that was supposed to be cancelled in February, but that's another story for another day ...


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  Reply # 1554586 18-May-2016 09:08
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Thanks for the post, good to hear!





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1554597 18-May-2016 09:23
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good to read and well done VF.

 

 

 

Although these parts

 

"requested Chorus fibre visit be given priority"

 

"expedited an interim VDSL install"

 

 

 

Is not possible. Chorus have to treat all providers equally and cannot prioritise your connection over somebody elses.  

 

(well, I guess if you want to get technical, VF can 'request' it, but they know full well it makes no difference)

 

Any advancement on your install date for VDSL or UFB as a result is purely coincidental.


 
 
 
 


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  Reply # 1554602 18-May-2016 09:29
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NonprayingMantis:

 

good to read and well done VF.

 

 

 

Although this part

 

"- requested Chorus fibre visit be given priority"

 

 

 

Is not possible. Chorus have to treat all providers equally and cannot prioritise your connection over somebody elses.  

 

(well, I guess if you want to get technical, they can 'request' it, but they know full well it makes no difference)

 

Any advancement on your install date as a result is purely coincidental.

 

 

 

 

Yeah, but I'll bet he felt real good on hearing those words :-)





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  Reply # 1554612 18-May-2016 09:48
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Just wanted to add my well done Vodafone story. As I said in  a previous topic having run on Vodafones homephone wireless for about 7 years the landline was not active. When I came to install VDSL both Spark and 2 Degrees advised it was my responsibility to get the lines activated. Vodafone said they would arrange everything and within 3 days I had the Chorus technician  doing the install. It took about half an hour which included putting the links back in the cabinet and my VDSL was up and running. Currently averaging 40Mb down and 10Mb Up so very happy..

 

Laurie


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  Reply # 1555418 19-May-2016 11:08
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NonprayingMantis:

 

good to read and well done VF.

 

 

 

Although these parts

 

"requested Chorus fibre visit be given priority"

 

"expedited an interim VDSL install"

 

 

 

Is not possible. Chorus have to treat all providers equally and cannot prioritise your connection over somebody elses.  

 

(well, I guess if you want to get technical, VF can 'request' it, but they know full well it makes no difference)

 

Any advancement on your install date for VDSL or UFB as a result is purely coincidental.

 

 

 

 

I think the priority was in contrast to the VDSL request - not what you suggested.


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