[WXC/VFX] Xnet International Issue

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Xnet International Issue

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34 posts

Geek

#128738 6-May-2008 10:05

Plx: I have a static IP (58.28.x.x), on Fusion, my speedtest results from LA have always been around 3500 -4500kbs, but youtube tonight didn't stream without hiccuping all the through - had to wait for it to download. I'll test again this weekend.

Did another test on Sunday, restarted PC (bit slow after Hibernation) and was able to stream Youtube fine. Tried the same thing on Monday night, same video and it would be pausing every 6-7 seconds. Speedtest said 3500 kbs from LA. So, as another poster said, a static IP won't help.

rumpty

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Master Geek

#128955 6-May-2008 21:47

3500kb/s from L.A. during our evening is great though. My evening speed from L.A. is typically 400 - 500kb/s these days.

Maybe pausing in YouTube videos has an entirely different cause?

Has anyone asked Xnet if a static IP address is advantaged? Don't suppose they would admit anything though.

grant_k

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#128967 6-May-2008 22:14

rumpty: Has anyone asked Xnet if a static IP address is advantaged? Don't suppose they would admit anything though.

Have a look at the various replies posted by FRiO in this thread:

http://www.gpforums.co.nz/showthread.php?s=&threadid=310490&perpage=25&pagenumber=13

FRiO works at Xnet and he has explained the situation quite well. IMO we should be grateful that he has responded as it is company policy not to comment on these issues.

I have tested the performance of YouTube on my Static IP connection and it is only slightly better than the connection with a Dynamic IP.

The Speedtest result to LA for Xnet connections with a Static IP appears to be an anomaly and doesn't relate to real-world performance.

Having said all that, I am more and more convinced that Xnet could solve this problem in a very short time if they really wanted to and were prepared to stump up the necessary $$$. I have it on good authority that:

1) It only takes roughly 6 to 14 days to order in new International Bandwidth for an ISP.

2) There are some ISPs where customers are not having any issues with International Speed during Peak Times in the evenings. Granted they are not cheap but you get what you pay for.

3) ISPs that are having Peak-Time International Speed issues are trying to find creative ways to manage usage rather than supply more.

Like I said earlier, such ISPs are not being Straight-Up with their customers but are blaming the situation on factors which are outside of their control. It is not only Xnet who are guilty here. Others have played a similar game if you think back to the Xtra Go Large and Woosh / Orbit debacles. In both cases, things have ended badly for those ISPs with a huge amount of customer loss resulting.

Orcon are having similar issues, but according to Duncan Blair, their Group Product Manager, they "expect to have the situation resolved by the end of this week". That sounds a lot more promising than anything Xnet have had to say in recent times.

Of course, the proof of the pudding will be in the eating as with anything else. Let's wait and see whether Orcon will deliver on their promise and then we will have a benchmark against which to judge Xnet's performance.

MrChairman

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Geek

#128991 6-May-2008 23:13

Oh wow speedtests not relating to real-world performance. ludicrous

Niel

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#129049 7-May-2008 10:01

grant_k: 2) There are some ISPs where customers are not having any issues with International Speed during Peak Times in the evenings. Granted they are not cheap but you get what you pay for.

I'm interested to see if the ones without speed problems are the ones that charge you for large blocks of data rather than "user pays". If the ISP charges for data blocks you do not use up, then they can afford to have spare bandwidth sitting around. It is my impressions that WxC has always been out to get customers a good deal.

PS: Someone on another forum reported that last night he had a 6 minute YouTube video buffer in 30 seconds, so perhaps a solutions is now inplemented.

You can never have enough Volvos!

freitasm

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Geekzone

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#129079 7-May-2008 11:45

Please have a look at a discussion on a new XNET Plan for heavy downloaders.

These links are referral codes

Ninja1

12 posts

Geek

#129359 8-May-2008 13:51

sorry may have missed it but does anyone know an actual ETA for all this drama???

thinking about switching... slingshot has mentioned something about a terabyte data block??

exportgoldman

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#129442 8-May-2008 18:56

Looks like the speed problems are fixed from our work connection.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Stu

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#129446 8-May-2008 19:09

Still chronic here. The suspense is suffocating!

PenultimateHop

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#129450 8-May-2008 19:25

grant_k: Having said all that, I am more and more convinced that Xnet could solve this problem in a very short time if they really wanted to and were prepared to stump up the necessary $$$. I have it on good authority that:

1) It only takes roughly 6 to 14 days to order in new International Bandwidth for an ISP.

It takes quite a bit of $$$ to stump up for that. They may not be able to afford it. Secondly, it can take a lot longer than 6-14 days to get additional international bandwidth.

Take, for instance, my fictional ISP who has 2Gbps of total bandwidth. 1Gbps to Provider-A and 1Gbps to Provider-B. They want to add 300Mb/s to their total bw (2G) to meet demand.

Do they:

A) Add bandwidth to P-A (1.3G total + 1.0G total)
B) Add bandwidth to P-B (1.3G total + 1.0G total)
C) Add 150M to each P-A and P-B (2.3G total)
D) Go to a third provider?

If the answer is ABC or D, you are going to need to build a new circuit to the provider. Assuming both ends are on-net, you might get a new GbE link turned up in a week. D requires TWO new circuits to come up. Assuming that:

1) Your provider of choice has the capacity to support an additional 300Mbps (or 150M) of bandwidth. Many transit providers will not have this sort of capacity if the demand has not been forecast.
2) You have the capacity in your backbone routing equipment to support the additional 300Mbps.
3) You have the _ports_ available in your backbone routing equipment and don't have to order them in -- if you have to order them in, you're waiting 21 to 90 days for delivery.
4) Your transit provider has the ports available
5) Your network transport provider has the ports available
6) You get the necessary legal and financial obligations agreed and committed to.

Then you still have to build, test, and cut over to that new circuit or circuits.

So taking 30-90 days for adding additional bandwidth beyond a small increment that is supported on existing circuits can be expensive (capex) and time consuming.

insane

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#129468 8-May-2008 19:57

PenultimateHop:
grant_k: Having said all that, I am more and more convinced that Xnet could solve this problem in a very short time if they really wanted to and were prepared to stump up the necessary $$$. I have it on good authority that:

1) It only takes roughly 6 to 14 days to order in new International Bandwidth for an ISP.

It takes quite a bit of $$$ to stump up for that. They may not be able to afford it. Secondly, it can take a lot longer than 6-14 days to get additional international bandwidth.

Take, for instance, my fictional ISP who has 2Gbps of total bandwidth. 1Gbps to Provider-A and 1Gbps to Provider-B. They want to add 300Mb/s to their total bw (2G) to meet demand.

Do they:

A) Add bandwidth to P-A (1.3G total + 1.0G total)
B) Add bandwidth to P-B (1.3G total + 1.0G total)
C) Add 150M to each P-A and P-B (2.3G total)
D) Go to a third provider?

If the answer is ABC or D, you are going to need to build a new circuit to the provider. Assuming both ends are on-net, you might get a new GbE link turned up in a week. D requires TWO new circuits to come up. Assuming that:

1) Your provider of choice has the capacity to support an additional 300Mbps (or 150M) of bandwidth. Many transit providers will not have this sort of capacity if the demand has not been forecast.
2) You have the capacity in your backbone routing equipment to support the additional 300Mbps.
3) You have the _ports_ available in your backbone routing equipment and don't have to order them in -- if you have to order them in, you're waiting 21 to 90 days for delivery.
4) Your transit provider has the ports available
5) Your network transport provider has the ports available
6) You get the necessary legal and financial obligations agreed and committed to.

Then you still have to build, test, and cut over to that new circuit or circuits.

So taking 30-90 days for adding additional bandwidth beyond a small increment that is supported on existing circuits can be expensive (capex) and time consuming.

Thanks for that nice little breakdown there! I guess it really does all depend on how ready WxC were for extra capacity... I guess grantk's info may come from a friend/person/company or whoever that has looked into future proofing and perhaps has growth stratagies in place.

Shash

157 posts

Master Geek

#129482 8-May-2008 20:29

WOW my intentional issues are resolved!!

Wanted to keep the VFX but, couple of emails to Help desk about my VFX problem... WXC is not interested in fixing my VFX problems anymore so decided to canned the VFX along with Fusion. I feel got robbed in daylight .

I'm not riding on a dead horse anymore...

Detruire

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#129499 8-May-2008 20:49

This is the Xnet forum, not the Xtra forum...

rm *

Shash

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Master Geek

#129500 8-May-2008 20:50

Former XNET signing off mate

Stu

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#129527 8-May-2008 22:13

Tonight is worse than usual. Usually I can at least browse international sites. Tonight I can barely load a page. If I could load the Speedtest site, I would!

I'm trying to prep an XP system for a customer, to be delivered in the morning. I can't download anything! Hopeless.

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