As part of our current network upgrade programme we would like to make you aware of some small outages affecting Cable Broadband and/or Digital Television services you have with TelstraClear.
We will be completing a substantial amount of work over the months of April and May and this will result in a number of small outages in isolated areas over this period.
Most of the work is carried out very early in the morning to cause the least possible disruption and it is likely that you will not notice anything.
The first group of outages will be on the 7th of April - for 20 minutes each - between 00:01 and 06:00 - affecting a small number of customers in Wellington. There will be subsequent, similar outages affecting small groups of Christchurch and Wellington customers over the coming weeks.
We apologise for any disruption caused over the next couple of months and look forward to bringing you the improved service this work will deliver.
If you are still experiencing issues with your cable service after the outage and after restarting your cable modem, please contact us on 0508 888 800 and ask for faults (7.30am to 11pm, every day).
The Team at TelstraClear
BarTender: So what was the model of Cable Modem they swapped in?? Is it a SB5101? Or something else?
Software Version: SB5100-184.108.40.206-SCM00-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4
What model Router do you have by the way?
Horace: May have been the SB5100 ?
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