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tknz
171 posts

Master Geek


  #120941 4-Apr-2008 00:28
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I would like to clear something up once and for all.. not ALL hosts on citlylink must go via the u.s! for example try, www.corrections.govt.nz or www.victoria.ac.nz there are bgp routes into alot of important hosts, although these are on tcl internet connections they are still fed via citylink. there are a number of services on citylink completely accessible via nz. DMZGLOBAL the tcl enterprise firewall division PREFER to use citylink, they have POPS there, it's easier to connect! I'm not denying peering isn't good i completely agree with it, i'm just pointing out that their are connections for those that will pay...

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jamgol
42 posts

Geek


  #125726 22-Apr-2008 23:26
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I had Warp Speed installed on friday (18th). I work from home so the cost is not a problem.
I have access to a range of servers and connections as part of my job with upload speeds far in excess of 25Mb.

OK, ready for the exciting bit ?

Haven't been able to get a single packet to go above 10Mb, not even a single little bursting glimpse !. Have been testing it for two days now, not once has it gone faster than Lite Speed installed at my parents house around the corner.
I even stayed up till 2am yesterday to test against NZ servers recomended by Telstra as some of the fastest. Does matter what protocals I use, http, ftp, custom all give the same results.

A Telstra technician is coming out tomorrow to triple check all the connections and the nice new modem they gave me, the connection is extremly reliable with no latency issues or packet loss so far, so I don't expect him to find anything. They've already confirmed that the modem is connecting at 25Mb (25.6Mb apparently) so I'm getting the feeling this is as good as it gets.

Downloads from XBox live have tripled in speed (but not above 10Mb). Might be a coincidence but all it tells me is that it hasn't been restricted on Warp Speed yet ... I'm sure it will be any day now.

From my own testing I've found that all Telstra users are forced to use a proxy even though they claim there isn't one. NetApp 6.0.5P1 is reported but I notice that Auckland Telstra users get server version: 1.1 nc5, but Christchurch Telstra users get Proxy server version: 1.1 nc4. Does anyone know what the difference is between these two versions and what effect if any they can have on the speed of various protocols ?

I was going to provide some speedtest.net results .... but they are just too embarrasing.

Yes I will be asking for a refund if there's no improvement.

Cheers

eeb41039
59 posts

Master Geek
Inactive user


  #125729 22-Apr-2008 23:43
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I've had ongoing probs with Telstra over the last month or so... they sent me an email last week saying my problems should be sorted by the 23rd as they were finishing up work on my node/area today...and....well.....they have! Smile (i'm on the Terrace in Wellington, te Aro valley end)

Previously I would be lucky to get 1 megabit down during peak hours and about 2 megabit down max off-peak.
Finally tonight i'm consistently getting 8-10 megabit down. Hopefully whatever they're doing at the moment will enable them to deliver there 25 to you soon (and enable me to maintain approx 10 megabit speeds which I should have received weeks ago)



jamgol
42 posts

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  #125730 22-Apr-2008 23:53
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Telstra have been brilliant so far, once you get through to them that is. Glad to hear they have sorted you out, lets hope they can do the same for me !
It will be interesting to see how it all goes.

After all, the sort of people that will get Warpspeed (and Lightspeed) while it's at this price will make a lot of noise if there is no value for money ... I'm sure they know that all to well.

I'd be very interested to hear from anyone else in Christchurch who's got WarpSpeed installed ?
What results are you seeing ?

PenultimateHop
637 posts

Ultimate Geek

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  #125739 23-Apr-2008 01:22
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jamgol: From my own testing I've found that all Telstra users are forced to use a proxy even though they claim there isn't one. NetApp 6.0.5P1 is reported but I notice that Auckland Telstra users get server version: 1.1 nc5, but Christchurch Telstra users get Proxy server version: 1.1 nc4. Does anyone know what the difference is between these two versions and what effect if any they can have on the speed of various protocols ?

I thought it was reasonably well known that TelstraClear used transparent proxying in their network - it's certainly been a cause of problems with some asymmetric traffic in the past.

As far as the server versions, they're all NetApp NetCache (hence the "NetApp" string, and the "nc" strings).  You'll probably find they're all more or less the same - - maybe the one you're using is slightly different in config, but nc4/nc5 probably just refer to separate machines.

Crowbar
150 posts

Master Geek


  #125740 23-Apr-2008 02:14
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I think you'll find you have a 25mps connection to the TCL servers, and if this is the case, there isn't much else they can do for you. I take it you're trying to saturate the connection using one PC (on XP)? If so have you installed this :

http://www.telstraclear.co.nz/residential/inhome/internet/cable-broadband/warpspeed-download.cfm

Also, public speedtests are not going to help. I always get 1.2mb/s (~10mbps) in real-world downloads (from sources that can provide that speed) yet results form speedtest.net vary between 5-8mbps.

amanzi
1048 posts

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  #125776 23-Apr-2008 08:51
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PenultimateHop: I thought it was reasonably well known that TelstraClear used transparent proxying in their network


I wasn't aware of this and hadn't heard about it from anyone else.



doppleganger
33 posts

Geek


  #125809 23-Apr-2008 10:32
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As a matter of interest how do you have your internet setup? Do you have a router behind the cable modem or are you plugging directly into the cable modem? If you have a router there, have you plugged straight into the modem? If you have, what operating system are you running? If you're not running Vista or Leopard you'll need to tweak the tcp window size to get anything close to 25mbps on a single tcp stream.

You could try multiple downloads from apple.co.nz as a test of how wide your pipe is. Those files are hosted on an akami server in TelstraClears network so a good place to test to and multiple downloads aggregated together will tell you what your pipe is even if your router / pc is limiting the speed of each tcp session for whatever reason.

jamgol
42 posts

Geek


  #125859 23-Apr-2008 13:00
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I've tested three setup's so far.
1)
Direct to my Vista Ultimate PC with IP details set correctly. Brand new Dell XPS 420 and running it with all non essential services disabled just to be sure.

2)
Directly to my Vista Ultimate laptop. I used this laptop in the UK in November and December on a 24Mb ADSL2 connection and got fantastic speeds via network cable and Netscreen 5GT so I know there's nothing wrong here. Have tried it direct and via the 5GT ... identical results.

3)
Juniper Netscreen 5GT. With PC, Laptop and XBox all connected 1 at a time and all together to get some idea of multiple downloads as doppleganger suggests.
I brought this firewall with me from the UK where it's been on a 24Mb ADSL2 connection so I know it is more than capable of going over 10Mb. I use two configurations on the 5GT, one for testing, one for working ..... both produce the same results. These firewalls are used on connection far greater than 25Mb so I'm fairly confident there's no problem there.


I always test against the Napier speedtest server just for interests sake. I'm getting almost the exact same results as Lightspeed 9100 - 9300 average. Perhaps this is the max upload speed of Napier, but I doubt it.
The company I contract for also has hosting with IBM that has a semi-guaranteed upload speed of 45Mb. Not been able to get over 10 on that either but I can via the companies servers and internet connections.

I am not expecting to see or get 25 Mb ........ all i want to see right now is something burst over 10Mb. All I want to see is one little packet go into 5 figures for speed ..... then I know I'm actually getting something more than Lightspeed for a quarter of the price ...... hhhmmmm

amanzi
1048 posts

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  #125870 23-Apr-2008 13:15
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Not sure if it's relevant, but there are several threads on the TelstraClear forums where customers haven't been provisioned properly - perhaps they've still got you on the 10mbps plan?

jamgol
42 posts

Geek


  #125884 23-Apr-2008 13:50
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Speed Test

Just had a visit from two Telstra men. Not sure if anythings been done at their end, but everything was fine here.

I'm now getting a minimum of 16 - 17 for multiple downloads ..... very happy.

I've been working in the UK for a few years and as far as I'm concerned I've had nothing but brilliant service and support from Telstra and the price is about right for equivalent upload speeds around the world. ..... In fact, once I get the GST back it's cheap !!

amanzi
1048 posts

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  #125897 23-Apr-2008 14:34
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How did you get to use the Telstra speedtest? Is that the one at http://speedtest.telstraclear.co.nz/? Did they give you a username and password for it?  

jamgol
42 posts

Geek


  #125902 23-Apr-2008 15:05
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Telstra Tech logged in. No they would not give me the password ... I can understand why.

Everyone who signs up for Warpspeed will be visited by a Technician (not the installer) so these tests can be run. Don't know how long they will do that for or if it's being done outside of Christchurch, but it's a good idea that's for sure.
I got to ask them all sorts of questions, it was great !!


jpollock
600 posts

Ultimate Geek

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  #125903 23-Apr-2008 15:22
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Actually, I don't understand why they don't give out access to the speedtest.  It would at least allow us to test our line speeds.  With the number of misconfigured devices out there....

Oh wait, perhaps they're relying on that.

Oh well. :)




jpollock
600 posts

Ultimate Geek

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  #125907 23-Apr-2008 15:36
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Reading my post, I realise that I forgot to put [extreme paranoia][/extreme paranoia] tags around that.

I am, however, curious why TCL wouldn't want people on their network to access the speedtest.




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