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222 posts

Master Geek

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  # 1660186 29-Oct-2016 07:32
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geoffwnz: A massive stuff up is what's going on. And no ability to fix it because their "provisioning team doesn't work weekends". I pointed out they likely don't work at midnight either do it was obviously scheduled to switch, why couldn't they have done it on Sunday at 4am?



So I'm now without the ability to play most of my playstation games, unable to get YouTube on a reasonable size screen to make some pace notes for tomorrow's race, and have a wasted subscription to WRC+ meaning I won't be able to track Hayden Paddon over the weekend.

And all Vodafone can do is say "sorry".



Sorry doesn't fix the problem or prevent it happening again.




Same problem here.
I'm on the done with them now....

13 posts

Geek


  # 1660187 29-Oct-2016 07:35
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Yuck. Same situation with no internet for me. Scheduled install on Monday
Not good enough.

 
 
 
 


14219 posts

Uber Geek

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  # 1660188 29-Oct-2016 07:37
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geoffwnz: A massive stuff up is what's going on. And no ability to fix it because their "provisioning team doesn't work weekends". I pointed out they likely don't work at midnight either do it was obviously scheduled to switch, why couldn't they have done it on Sunday at 4am?



So I'm now without the ability to play most of my playstation games, unable to get YouTube on a reasonable size screen to make some pace notes for tomorrow's race, and have a wasted subscription to WRC+ meaning I won't be able to track Hayden Paddon over the weekend.

And all Vodafone can do is say "sorry".



Sorry doesn't fix the problem or prevent it happening again.


That is a giant pain in the butt and you are quite right to be annoyed to say the least. I think VF have topped the ballot and need to give compensation. Doesn't fix a stuffed weekend though




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


460 posts

Ultimate Geek


  # 1660189 29-Oct-2016 07:38
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geoffwnz: A massive stuff up is what's going on. And no ability to fix it because their "provisioning team doesn't work weekends". I pointed out they likely don't work at midnight either do it was obviously scheduled to switch, why couldn't they have done it on Sunday at 4am?

So I'm now without the ability to play most of my playstation games, unable to get YouTube on a reasonable size screen to make some pace notes for tomorrow's race, and have a wasted subscription to WRC+ meaning I won't be able to track Hayden Paddon over the weekend.
And all Vodafone can do is say "sorry".

Sorry doesn't fix the problem or prevent it happening again.

 

if your internet is down you should be able to get 100gigs of mobile data on your vodafone mobile, anyone else at home on vodafone can also get 100gigs, upto 4 people max


4658 posts

Uber Geek


  # 1660190 29-Oct-2016 07:40
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 This doesn't sound like a great customer experience. Have you all requested changing over to the new gigabit plan? Does a new router need to be installed?


222 posts

Master Geek

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  # 1660193 29-Oct-2016 07:45
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They have escalated mine to second level support who come online at 8:30 and should be able to fix it.

Confirmed it's due to part-changeover occurring. They suggested if I haven't heard from someone by lunchtime to call back.
Previous experience dictates that I'll have to call 3-4 times :)

Horrible experience from Voda yet again.

678 posts

Ultimate Geek


  # 1660194 29-Oct-2016 07:48
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@myndlyz I have mobile data but that won't help for any of the things I need internet for. Too slow for live streaming. Can't connect my playstation to my phone.




 
 
 
 


191 posts

Master Geek


  # 1660204 29-Oct-2016 08:04
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So, has anyone worked out how to access the TC4400 via HTTP?

 

 


678 posts

Ultimate Geek


  # 1660209 29-Oct-2016 08:12
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Attempted to escalate. CSR point blank said there's nothing level 1 or 2 can do because they can't do provisioning.
They seem to think that offering extra mobile data is the solution to everything.
Also told me my install is booked for Monday afternoon which differs from what Downer arranged, so Monday looks like it might be interesting also.
I asked to have it raised as an official complaint so that it doesn't keep happening. It's crap customer service to cut off services without notice and several days before work is scheduled.




115 posts

Master Geek


  # 1660210 29-Oct-2016 08:14
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Can these connection issues please be put into a new thread? It's not related to the actual gigabit service.

I feel your pain though after no internet for months earlyer this year. I hope you all get it sorted soon.

222 posts

Master Geek

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  # 1660218 29-Oct-2016 08:18
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Ipv89: Can these connection issues please be put into a new thread? It's not related to the actual gigabit service.

I feel your pain though after no internet for months earlyer this year. I hope you all get it sorted soon.


It is related. People need to be aware that signing up for the new service wipes out your internet connection for days.

115 posts

Master Geek


  # 1660220 29-Oct-2016 08:37
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BMarquis:
Ipv89: Can these connection issues please be put into a new thread? It's not related to the actual gigabit service.

I feel your pain though after no internet for months earlyer this year. I hope you all get it sorted soon.


It is related. People need to be aware that signing up for the new service wipes out your internet connection for days.
unfortunately it has for a few people but I don't think that's the general rule when signing up for fiberx

If a new thread is created with an appropriate title it will still be seen.

15 posts

Geek


  # 1660248 29-Oct-2016 08:54

geoffwnz: Attempted to escalate. CSR point blank said there's nothing level 1 or 2 can do because they can't do provisioning.

They seem to think that offering extra mobile data is the solution to everything.

Also told me my install is booked for Monday afternoon which differs from what Downer arranged, so Monday looks like it might be interesting also.

I asked to have it raised as an official complaint so that it doesn't keep happening. It's crap customer service to cut off services without notice and several days before work is scheduled.


What are the lights doing on the modems, are they online or have they been de provisioned eg, flashing on ds and us.

239 posts

Master Geek

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  # 1660251 29-Oct-2016 09:00
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All the lights are normal for me (technicolor tc7210)





PC: R7 3700x 4.3Ghz/32GB DDR4/GTX1070

 


55 posts

Master Geek


  # 1660266 29-Oct-2016 09:11
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I'm down too. I'm also booked in for FibreX on Monday with Downers. Called support - went through the usual - now waiting for her to call me back to let me know how they are gonna fix it... shame I ditched my VF on account mobile - no free data for me... I wonder how they are gonna fix it! great start Fibre X!


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