Gigabit cable now available

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#1660433 29-Oct-2016 14:39

Also, there are clearly more teething issues in the call centre. Looks like there's quite a bit of variety in what's being discussed depending on who you're speaking too, particularly on the issues that (I guess) aren't in the FAQ for the call centre guys yet - i.e. the geeky issues.

Any chance of Vodafone clarification about:

- Static IPs - from what I gather, all FibreX connections are moving to DHCP. If you had a static IP (including opting in to a static IP coz you've got a Technicolor cf. Cisco modem), you need to specifically ask to keep it. I am paying an additional $4.99 per month for this. Though if IPv6 is coming, we might be able to transition away from IPv4 static IPs? (that last bit about IPv6 is a genuine question; my networking knowledge isn't up to much)

- 3 day guaranteed install for existing vs new connections? Nothing on the website seems to say anything about it only being new connections only.

- Minimum contract periods for existing vs new connections? I was certainly offered (and accepted) a 12 month lock in.

- Break / early termination fees for 12 months vs 24 months (and perhaps existing vs new connections). Seems to be answered above, but VF confirmation would be nice.

- The various discounts on offer - Sky and half price for six months? For new or existing? For 12 or 24 month connections? I got offered what I felt was a pretty amazing deal, but I suspect some of that was a bit of luck about who I spoke to.

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DavidVF

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#1660439 29-Oct-2016 15:04

mdf:

Also, there are clearly more teething issues in the call centre. Looks like there's quite a bit of variety in what's being discussed depending on who you're speaking too, particularly on the issues that (I guess) aren't in the FAQ for the call centre guys yet - i.e. the geeky issues.

Any chance of Vodafone clarification about:

- Static IPs - from what I gather, all FibreX connections are moving to DHCP. If you had a static IP (including opting in to a static IP coz you've got a Technicolor cf. Cisco modem), you need to specifically ask to keep it. I am paying an additional $4.99 per month for this. Though if IPv6 is coming, we might be able to transition away from IPv4 static IPs? (that last bit about IPv6 is a genuine question; my networking knowledge isn't up to much)

All D3.1 connections are going to be DHCP provisioned. You can opt to have a static IP - at which point you'll always be DHCPing the same IP address.

Note: it won't be the same static IP you currently have - as part of the capacity upgrade, the connections are moving onto new BRAS, with different addressing, so it isn't feasible to retain the same address, unfortunately.

IPV6, when it arrives, will also be dynamically allocated through DHCP-equivalent mechanisms.

Cheers

David

SteveC

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#1660449 29-Oct-2016 15:33

Any of you connected people tried using the HG659 FXS port yet?
We use Open VFX from 'Vodafone Next Generation Services Ltd' ('WorldxChange" to us old dudes). Currently have a low-end Grandstream ATA, but always like the idea of having one less box in the (small) data cabinet, and will give the HG659 a go. By early accounts, it seems to do the speed OK, so I'm going to try implementing the port forwarding rules from my ten+ year old pfSense box.

Any accounts of first-hand experience welcome please! I'll report back on Tuesday morning, when the Downer tech turns up at the crack of 9:30 to install our FibreX.

Steve

SteveC

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#1660514 29-Oct-2016 16:14

SteveC: Any of you connected people tried using the HG659 FXS port yet?
We use Open VFX from 'Vodafone Next Generation Services Ltd' ('WorldxChange" to us old dudes). -big snip-

LOL The VoIP section from the Spark HG659 manual is totally missing from an otherwise pretty much identical manual published by Vodafone!
IP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Introduction to IP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Configuring VoIP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Placing a VoIP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
from: https://www.spark.co.nz/content/dam/telecomcms/pdf/HG659_Huawei_User_Guide.pdf

Even funnier - the Vodafone Technical Specs page has a random 'page 19' that is left over from the version that included the VoIP section! All other page numbers have been removed.
https://www.vodafone.co.nz/cms/documents/wirelessmodem-userguide.pdf

... there are other little formatting errors too - perhaps they lost an editable copy, and just modified the PDF!

antoniosk

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#1660535 29-Oct-2016 16:58

DavidVF:

mdf:

Also, there are clearly more teething issues in the call centre. Looks like there's quite a bit of variety in what's being discussed depending on who you're speaking too, particularly on the issues that (I guess) aren't in the FAQ for the call centre guys yet - i.e. the geeky issues.

Any chance of Vodafone clarification about:

- Static IPs - from what I gather, all FibreX connections are moving to DHCP. If you had a static IP (including opting in to a static IP coz you've got a Technicolor cf. Cisco modem), you need to specifically ask to keep it. I am paying an additional $4.99 per month for this. Though if IPv6 is coming, we might be able to transition away from IPv4 static IPs? (that last bit about IPv6 is a genuine question; my networking knowledge isn't up to much)

All D3.1 connections are going to be DHCP provisioned. You can opt to have a static IP - at which point you'll always be DHCPing the same IP address.

Note: it won't be the same static IP you currently have - as part of the capacity upgrade, the connections are moving onto new BRAS, with different addressing, so it isn't feasible to retain the same address, unfortunately.

IPV6, when it arrives, will also be dynamically allocated through DHCP-equivalent mechanisms.

Cheers

David

David

1. What is the lease period on the IP address? infinite?

2. If you request an IP address, will a new one be allocated

________

Antoniosk

Skillie

192 posts

Master Geek

#1660537 29-Oct-2016 17:00

Speedtest record over WiFi for me:

-> TC4400 modem -> Netgear R7000 router -> Netgear R7000 WiFi 5GHz bridge -> PC on 1GbE

Kezzainc

97 posts

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#1660569 29-Oct-2016 17:29

DavidVF:

All D3.1 connections are going to be DHCP provisioned. You can opt to have a static IP - at which point you'll always be DHCPing the same IP address.

Note: it won't be the same static IP you currently have - as part of the capacity upgrade, the connections are moving onto new BRAS, with different addressing, so it isn't feasible to retain the same address, unfortunately.

IPV6, when it arrives, will also be dynamically allocated through DHCP-equivalent mechanisms.

Cheers

David

Thank you for some clear cut information David.

And I was clearly wrong about NAT'g. Thanks everyone clearing that up - good result in the end.

David, its being a battle to get correct info about this roll-out. I received a call from VF a few hours ago saying I need to pay $5 to be issued a static IP. This seems odd when there is a simple opt-out form on VF site to not get a dynamic IP. Is this info correct for D3.1?

Page I'm referring to (it is pre D3.1 release) : http://help.vodafone.co.nz/app/answers/detail/a_id/26854/~/static-ip-address-update---june-2016

Nish

155 posts

Master Geek

#1660574 29-Oct-2016 17:46

mdf:

I ordered my FibreX upgrade on Wednesday afternoon. On Friday afternoon (2 days in out of the promised 3) I still hadn't heard from Downers regarding an install date. Looks like it might have been a blessing in disguise. This would not have been a good weekend to be without internet.

But I'm guessing this is just teething issues for a new product. Really appreciate the work of the Vodafone folks on this forum working through the weekend to sort out these issues.

I'm in the same boat with my parents connection that I called to get upgraded on Wednesday afternoon. It would have been around midday when I had originally called but due to the lack of information about the FibreX offering for the front line CSR's and the technical team, I had to resort to asking David on here about specifics and call back in the afternoon after the first training session for the VF's techies. A little gutted about this as it seems most people that for in before me got the installs done on Friday. Anyway, all done and dusted on Wednesday afternoon and 2 days in, I called them around midday on Friday to chase up an update as I had not been contacted by Downers to arrange for an install time, after about 30mins of being transferred around the VF callcenter, I finally got someone who said they need to call Downers and then will call me back with an update. This led to a text message around an hour later saying downers will contact me at some point to arrange for an install date.

Anyway, I will take this as a blessing in disguise and will be calling VF back on tuesday to ask for my $100 credit due to them missing the 3 day window if this is not done by Monday 4pm and somewhat glad I didn't have to deal with my parents not having a connection due to the issues others have hit overnight.

I have also sorted my home connection upgrade at the same time when I called for my parents on on Wednesday, the CSR I dealt with was super awesome and loaded all the required information and sent me a text with the details and asked me to text back when I am ready to go so she can just put the order through and I don't have to call back and go through it all again so I might do this on Friday before I fly back from AKL. Fingers crossed most of the teething issues are sorted by then OR more issues come to light and gives me a reason to hold out a bit longer.

Kezzainc

97 posts

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#1660590 29-Oct-2016 18:47

For the people who have the new service - are you getting new IPs when restarting the router?

Skillie

192 posts

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#1660763 30-Oct-2016 07:30

Was not a dream - it is still very fast (via WiFi):

Jase2985

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#1660767 30-Oct-2016 08:00

Skillie:

Was not a dream - it is still very fast (via WiFi):

How about instead of posting speed tests via wifi you post one via Ethernet to give people an ACTUAL indication on what the service is capable of. instead of the hamstrung one that you are posting now

Skillie

192 posts

Master Geek

#1660773 30-Oct-2016 08:21

Jase2985:

How about instead of posting speed tests via wifi you post one via Ethernet to give people an ACTUAL indication on what the service is capable of. instead of the hamstrung one that you are posting now

Did on page 17 - 920Mbps via ethernet - most of us can do very fast speedtests via ethernet - my quest is to see how fast consumer grade WiFi can go - what is your download speedtest via WiFi?