Got a call this afternoon and have been booked in for the 12 - 4pm window tomorrow to get my parents connection upgraded to the 200/20 plan. From speaking to the Downer lady, they are being absolutely smashed with this at the moment so I won't be surprised if VF have to hand out more $100 to a lot more people. The credit for my olds has already been applied.
I'm one of the Downer techs and our work volumes have now gone through the roof. I've personally completed 3 docsis 3.1 upgrades today and tonight head back out for another shift to help complete some more of the node upgrades. But yeah, very busy at the moment. It's good though, at least we can now see this happening.
I feel for you guys - at the public facing sharp end of a business engagement process between VFNZ & Downer that seems to have a few gaps in it! Good luck!
Hear hear! Keep it up Downer!
I booked my install at a VF store and I received a text saying please call to confirm your booking. I was a bit miffed they had the nerve to text "call our wait queue" but it turns out I had missed a couple of voice mails from them that I hadn't seen. They said the helpdesk I needed was closed so I asked if they could call tomorrow rather than me having to call in again, and they did! Twice in fact (voice mail again). Now that's what I call great service - install is booked for tomorrow.