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  Reply # 1656113 22-Oct-2016 10:13
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sleemanj:

 

Last week: Cable in Christchurch almost unusable internationally for several days.

 

This week: Hello Christchurch would you like to sign up for 24 months cable plan.

 

Excuse me if I'm not exactly brimming with enthusiasm.

 

Minimum terms are stupid, if you are confident in your product then you should be confident that people will stay for a long time just because they want to.

 

 

 

 

 

 

Vodafone are renown for their stunning customer service...24month contract covers them for more congestion issues maybe?


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  Reply # 1656139 22-Oct-2016 12:43
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I can believe that the 24 month term helps with capacity planning.

 

I don't like a 24 month term but the important info is the break fee if I leave early. Does anybody know what the break fees are? Are they the same as for other cable plans?


 
 
 
 


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  Reply # 1656149 22-Oct-2016 13:25
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The break fee is a big factor. If it were say $50 (I highly doubt it) for a 24 month contract, that's not a problem.

 

 

The other thought I had is ring up and talk to the customer retention team. I have fibre in the process of installation in my area with a live date of Feb/March, however if I can get better speeds now with cable I'd like it. Also on the 130/10 plan so it would be $20 or so cheaper to switch to the new plan. They can either keep me giving me a shorter term contract or lose a customer. It's not like they haven't covered all their costs over the years since we started with Paradise.

 

 

The other thing is a direct confirmation from Vodafone on the modem being used to ensure it's either a pure modem or bridged and static IP.

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  Reply # 1656158 22-Oct-2016 13:53
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I understand the moaning about terms but this another reason to stay with Vodafone. They keep coming up with attractive offerings to increase the likelihood that I'll be on cable for a lot longer.

 

I've been committed to getting fibre for quite a few years because it is the better technology. But FibreX would be OK in the medium term, maybe even two years, provided it remained price competitive and service was fine.

 

I took their recent Sky deal for free Sky Sports. That commits me until mid-2017 which is a few months after fibre is available to me. It seems quite likely that I will get another good offer next year to keep me with Vodafone.

 

 


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  Reply # 1656195 22-Oct-2016 15:30
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I have to wait till mid 2019 for fibre so I got no probs with a 24mth contract


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  Reply # 1656208 22-Oct-2016 15:36
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morat:


 


It's a Technicolour 4400. In bridge mode (only; the modem doesn't have routing functionality).


 


They'll be being supplied with the same RGW supplied for Vodafone's UFB connections (Huawei HG659).


LOL!
I just phoned Vodafone, checking that we will have a bridge mode. His description was "We install an ONT, which connects to an HG659. Yes, you can connect your own router to the ONT." We all know what the 'O' stands for! :-) That is the marketing spin, which the first level technical seem to believe (he then told me there is glass inside the coax - I politely said thanks and bye). Thank goodness for Geekzone!
(ONT = optical network terminal for those catching up with telecoms TLAs)

We are on 50/10 for $80 per month at the moment. Speed goes to 200/[more than 10] for the same price. Will try saying I don't want the HG659, and they can have their 24 month term back in exchange. We are not speed demons, and are not despite to change.

Steve

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  Reply # 1656209 22-Oct-2016 15:37
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Sorry to hear. It seems forever when it is longer than a year.

 

We started at 2021 in the first plan then came forward to 2019 a couple of years ago. Last year we came forward to Jan 2017 and now they've started installing the fibre on our street so we are meant to be up in March.


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  Reply # 1656237 22-Oct-2016 17:25
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Since it came up earlier in the thread, at the moment Vodafone's standard ETC for 1 year Contract is $199, the few 2-Year terms I saw were $299.

 

 

 

No idea however if this same rate will apply to "FibreX."


'That VDSL Cat'
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  Reply # 1656256 22-Oct-2016 17:58
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SteveC:
morat:

 

 

 

 

 

 

 

It's a Technicolour 4400. In bridge mode (only; the modem doesn't have routing functionality).

 

 

 

 

 

 

 

They'll be being supplied with the same RGW supplied for Vodafone's UFB connections (Huawei HG659).

 


LOL!
I just phoned Vodafone, checking that we will have a bridge mode. His description was "We install an ONT, which connects to an HG659. Yes, you can connect your own router to the ONT." We all know what the 'O' stands for! :-) That is the marketing spin, which the first level technical seem to believe (he then told me there is glass inside the coax - I politely said thanks and bye). Thank goodness for Geekzone!
(ONT = optical network terminal for those catching up with telecoms TLAs)

We are on 50/10 for $80 per month at the moment. Speed goes to 200/[more than 10] for the same price. Will try saying I don't want the HG659, and they can have their 24 month term back in exchange. We are not speed demons, and are not despite to change.

Steve

 

 

 

they are calling it a ONT? ughhh asking for trouble with confusion....





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1656364 22-Oct-2016 21:45
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 I think that it is more likely that the rep got confused between fibre, which Vodafone do sell, and cable FibreX, which they will soon sell.


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  Reply # 1656392 22-Oct-2016 23:02
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morat: It's a Technicolour 4400.
Humm - 163 x 53 x 145 mm, should fit in our little data cabinet! (Took some effort to find the specs - relatively new product.)
https://www.go2mhz.com/specimages/Technicolor/TC4400_EXT_v02_MHz_9-16.pdf

Noticed one of the current Technicolour CPEs at a friend's place last week - very big!

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  Reply # 1656439 23-Oct-2016 08:17
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"FibreX" for cable? Well that's not confusing at all, is it? Just like them calling cable "UFB" foot-in-mouth


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Reply # 1656490 23-Oct-2016 09:30
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SteveC:
morat: It's a Technicolour 4400.
Humm - 163 x 53 x 145 mm, should fit in our little data cabinet! (Took some effort to find the specs - relatively new product.)
https://www.go2mhz.com/specimages/Technicolor/TC4400_EXT_v02_MHz_9-16.pdf

 

Wow - seems it supports:-

 

  • Transparent bridging
  • User-friendly GUI via HTTP
  • Maximum downstream rates DOCSIS 3.1 Up to 4 Gbps and Up to 5 Gbps with 32 SC-QAM
  • Maximum upstream rates DOCSIS 3.1 Up to 1.5 Gbps

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  Reply # 1656518 23-Oct-2016 10:48
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Is it a router as well?

 

 

 

As always I will wait for the details...with VF the devil is always in the details!!


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  Reply # 1657128 24-Oct-2016 22:11
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Pumpedd:

Is it a router as well?


 


As always I will wait for the details...with VF the devil is always in the details!!



Nope. Bridge only. It will be supplied with an HG659.

The modem is going to be configred to behave like a UFB ONT inasmuch as it'll be emitting tagged frames (in vlan 10), rather than untagged frames, as previous cable modems have done.

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