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  Reply # 1735850 13-Mar-2017 16:21
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How is everyone finding their docsis 3.1 connection?

 

I'm noting the odd dropout in the middle of the night where I need to reboot the cable modem, also speed sometimes seems to drop off and a reboot of the modem seems to help.

 

Speedtests seem ok (I'm on the 200/20 plan), prob still too early to create a "Krapi Cable Congestion 2" thread...

 


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  Reply # 1735854 13-Mar-2017 16:31
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In the last few days since returning from travels I have noticed "micro" outages ranging from a few seconds to a few minutes. The bowser etc will return a no internet connection error but all lights are illuminated on the ONT etc.

 

 

 

Here is my typical speed test return

 

 

 

 

 





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  Reply # 1735858 13-Mar-2017 16:35
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DjShadow:

 

How is everyone finding their docsis 3.1 connection?

 

I'm noting the odd dropout in the middle of the night where I need to reboot the cable modem, also speed sometimes seems to drop off and a reboot of the modem seems to help.

 

Speedtests seem ok (I'm on the 200/20 plan), prob still too early to create a "Krapi Cable Congestion 2" thread...

 

 

 

I'm seeing about the same as you.   I occasionally cannot connect any devices and so reboot everything - seems to have dropped out in the middle of the night. Sometimes speeds drop off too.  I haven't spent much time trying to figure out if it is the modem or the router, I just power everything down and back up again. I'm on the 200/20 plan and see the same speeds as you have posted. I use the VF provided router.

 

P.S. I have a 2.5 year old son that doesn't care if it is the modem or the router that is at fault, he just wants to watch Peppa pig, so the easiest thing to do is pull the power and then power on again ;-)





Kirk

 


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  Reply # 1735862 13-Mar-2017 16:47
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kharris:

 

DjShadow:

 

How is everyone finding their docsis 3.1 connection?

 

I'm noting the odd dropout in the middle of the night where I need to reboot the cable modem, also speed sometimes seems to drop off and a reboot of the modem seems to help.

 

Speedtests seem ok (I'm on the 200/20 plan), prob still too early to create a "Krapi Cable Congestion 2" thread...

 

 

 

I'm seeing about the same as you.   I occasionally cannot connect any devices and so reboot everything - seems to have dropped out in the middle of the night. Sometimes speeds drop off too.  I haven't spent much time trying to figure out if it is the modem or the router, I just power everything down and back up again. I'm on the 200/20 plan and see the same speeds as you have posted. I use the VF provided router.

 

P.S. I have a 2.5 year old son that doesn't care if it is the modem or the router that is at fault, he just wants to watch Peppa pig, so the easiest thing to do is pull the power and then power on again ;-)

 

 

I'm using a Linksys WRT1900ACS which does the job pretty good. I thought it was the router at 1st when I lost connectivity one morning so rebooted just the router, no luck. Rebooted Cable Modem, everything works again.


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  Reply # 1735877 13-Mar-2017 16:56
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I've been reluctant to add anything, because I don't have any serious problems. I wish there was some way we could get empirical evidence of the level of issues people have, but that is a commercial secret!
A few weeks ago I did have an outage on a Sunday afternoon. The CSR said they could not connect to my modem (I wonder if they meant router? I don't use the Vodafone router.), and could not work out why I could ping the Vodafone gateway, but not the Vodafone DNS servers (or anything else, as far as I was aware). He said a technician would be around on Thursday to check the cabling. I had no idea how this might help a problem that appeared to me to be within Vodafone's network, and four days seemed a long time to wait.
Half an hour or so after the call, my service resumed with no further intervention on my part. The tech turned up on Thursday, checked everything and replaced an f-conn up the power pole. Apparently Vodafone support were still seeing errors on my line, but didn't know where they were.

Other than that, all is well. Signed up for Fibre-X in October. February bill is the first one that is correct, but the product has generally been excellent. Speeds at or close to the 200 / 20 we've signed up for are often obtained.

As an aside, Vodafone appear to be happy to install a fibre connection for a work colleague who complained heaps about the quality of service from her Vodafone Cable service. I wonder if the "Cable first" policy has weakened?

Steve

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  Reply # 1735880 13-Mar-2017 17:08
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SteveC: I've been reluctant to add anything, because I don't have any serious problems. I wish there was some way we could get empirical evidence of the level of issues people have, but that is a commercial secret!
A few weeks ago I did have an outage on a Sunday afternoon. The CSR said they could not connect to my modem (I wonder if they meant router? I don't use the Vodafone router.), and could not work out why I could ping the Vodafone gateway, but not the Vodafone DNS servers (or anything else, as far as I was aware). He said a technician would be around on Thursday to check the cabling. I had no idea how this might help a problem that appeared to me to be within Vodafone's network, and four days seemed a long time to wait.
Half an hour or so after the call, my service resumed with no further intervention on my part. The tech turned up on Thursday, checked everything and replaced an f-conn up the power pole. Apparently Vodafone support were still seeing errors on my line, but didn't know where they were.

Other than that, all is well. Signed up for Fibre-X in October. February bill is the first one that is correct, but the product has generally been excellent. Speeds at or close to the 200 / 20 we've signed up for are often obtained.

As an aside, Vodafone appear to be happy to install a fibre connection for a work colleague who complained heaps about the quality of service from her Vodafone Cable service. I wonder if the "Cable first" policy has weakened?

Steve

 

 

 

Good summary. I got mine recently, had no issue with my bill, lost none of my bestmates numbers and so on.

 

Aside from previously mentioned hiccups a couple of sundays ago, things have been ok. Speeds are regularly in the 500-700mbps range.





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  Reply # 1735900 13-Mar-2017 17:38
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My biggest problem with Fibre-x is the speeds.  I rarely get above 200Mbps but upstream is fairly consistent around 90Mbps.


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  Reply # 1735998 13-Mar-2017 20:53
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Pretty disappointed with the service, speeds consistently 200-300 down and 89-90 up.

 

 

 

Modem is mounted on the wall (with its built in mounting holes) and frequently (bi-weekly at LEAST) freezes, cannot access its 192.168.100.1 homepage, requiring reboot.

 

So to attempt a fix I have cut its 12v power cable, screwed a fan on the top and spliced power in, working better now... did drop out yesterday again after a good period of stable up time, when looking at the modem; the only light off was "Online" and all others were solidly lit.

 

 

 


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  Reply # 1750380 29-Mar-2017 21:13
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Well, I'm crawling back to Vodafone's cable network. Moved flat "recently", and we currently have no Internet of our own. The awesome folks from downstairs are sharing their 200/20 FibreX Internet with us. This was fine for ~1.5 months and we were scheduled to get 1000/500 Mbps fibre on this next Monday, and we had a Chorus tech here last Monday to assess the flat. We were told that we would get the installation completed in "1-2 weeks". However, going back to check the order this evening, it's been pushed back to the end of May.

 

So congrats, Vodafone, you've got my business again. Gigabit FibreX was honestly a pretty good experience, and I'm not upset to be going back, especially since I shouldn't be affected by the issue that was causing sporadic connection drops in Island Bay. FibreX really does have a lot of competitive points:

 

  • It's cheaper
  • It's available in places where fibre isn't yet available
  • It gets installed within three business days or you get $100

That last bullet point is the big one for me. I'm sick and tired of waiting for Chorus, and I'm not putting up with any further "lies", even if they are unintentional. Chorus's lack of communication has been disgusting, and I'm happy to sacrifice a bit of upload speed to save on further headache. 

 

Always Connected has been fantastic as well. Sometimes I'd get excited for my connection to drop for an hour or two for that sweet, sweet 100 GB of mobile data. :P

 

I only hope that I don't regret any of this. Vodafone seems to have been good these past few months, aside from those random disconnect issues that plague some users.






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  Reply # 1750428 29-Mar-2017 22:26
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I hadn't seen "Always Connected" - will grab a USB modem & a pico router and set it up as failover - and get into the habit of ringing vodabone every time their cable cuts out.

 

 

 (87.39% uptime today)

 

do they have a minimum downtime before they will load data to a VF connection? I've had a 30 min outage today from 16:12:18 to 16:42:26 and a 40 min outage 20:28:33 to 21:08:48

 

 

 

To anyone reading this later; here are current stats https://uptime.statuscake.com/?TestID=j4hSHk7iOB

 

 

 


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  Reply # 1750439 29-Mar-2017 23:31
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adimw:

 

do they have a minimum downtime before they will load data to a VF connection? I've had a 30 min outage today from 16:12:18 to 16:42:26 and a 40 min outage 20:28:33 to 21:08:48

 

Nope, there's never been a minimum downtime requirement when I've been loaded with data. As soon as a connection was down, I'd give them a ring and they'd get me back online. It's a really nice service, to be honest. Here's their Always Connected page, if you haven't seen it already:

 

https://help.vodafone.co.nz/app/answers/detail/a_id/27404/~/about-vodafones-always-connected-broadband-promise

 

Basically, if the connection is down through no fault of your own (i.e. an outage) and it's not restored by the end of the call, they'll load 100 GB of mobile data on up to four SIM cards. It was a fantastic redundancy and kept me online for quite a few more hours in Island Bay than would have otherwise been possible.






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  Reply # 1750446 30-Mar-2017 00:07
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Have to say I've had a good run so far on Fibre X 200/20 upgrading from 50/2 in Stokes Valley. Happy with the price they gave me for upgrading to. 


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  Reply # 1750449 30-Mar-2017 00:30
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@BigMal How are the speeds now over Ethernet when testing?

 

Linux





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  Reply # 1753592 3-Apr-2017 10:36
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We've got FibreX Max installed here now. The technician was able to arrive ahead of schedule too! Really impressed with the bandwidth and latency. Looks like everything is indeed IPv6 now as well! Good stuff.

 






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  Reply # 1753675 3-Apr-2017 12:14
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The plague of an everyday reboot of the Technicolor cable modem has finally affected me... I'm on C160A node in Christchurch.





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