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Foo

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  Reply # 1658422 26-Oct-2016 18:18
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I've just signed up, although was initially told not available at my house...despite the Vodafone address showing it was available at all my neighbours.

 

Actually, the Vodafone address checker shows that I can only get ADSL at my address, depsite being on 130/10 for the past two years.


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  Reply # 1658423 26-Oct-2016 18:22
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Flatmates and I are ordering gigabit now. Hoping to be as impressed with that service as I've been with everything else since the D-CMTS upgrades!






 
 
 
 


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  Reply # 1658533 26-Oct-2016 20:42
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Just done mine now...upgraded from 100/10 unlimited to 200/20 unlimited...no new modem required. 24 month contract...first 6 months 50% price last 18 months $80.99.


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  Reply # 1658534 26-Oct-2016 20:42
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Just done mine now...upgraded from 100/10 unlimited to 200/20 unlimited...no new modem required. 24 month contract...first 6 months 50% price last 18 months $80.99.

 

 

 

$100 rebate for not doing it within 3 days only applies to new customers.

 

I am still happy as I have more for less....


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  Reply # 1658548 26-Oct-2016 21:28
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Pumpedd:

 

Just done mine now...upgraded from 100/10 unlimited to 200/20 unlimited...no new modem required. <snip>

 

 

What modem do you have already - a Technicolour?





Sideface


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  Reply # 1658553 26-Oct-2016 21:30
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Pumpedd:

 

Just done mine now...upgraded from 100/10 unlimited to 200/20 unlimited...no new modem required. 24 month contract...first 6 months 50% price last 18 months $80.99.

 

 

 

 

 

 

What modem do you have at present?

 

 


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  Reply # 1658554 26-Oct-2016 21:35
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Yes, technicolor modem/router

 

Dude said I only need the new setup for Gigabit speeds and assured me the modem I have is good for 200/20.


'That VDSL Cat'
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  Reply # 1658582 26-Oct-2016 21:49
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Pumpedd:

 

no new modem required.

 

 

 

 

 

 

interesting, would have expected the push to 3.1 to take advantage of 4096 QAM for capacity..

 

not to mention that the whole router/modem combo unit was a total flop.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1658587 26-Oct-2016 21:54
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All together not a bad experience placing the order! (except the IVR really wanted the phone nbr I was calling about, on naked broadband)
Half an hour with a CSR (most of the time, him confirming various details) to change from 50/2 for $80 to 200/20 for $80.
* 24 month contract, half price for six months: yep
* $100 credit if not installed in three days: yep
* Freeview T-Box included at no charge: yep (not easy to find this offer on the website, but it is still buried there)
* Continue with static IP address at no charge: yep

Partner won't believe it until it is running - we will know in three days!

Steve

sub



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  Reply # 1658677 27-Oct-2016 06:31
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I rung yesteday morning to order my gigabit upgrade. I received the order summary email a few minutes later, confirming the details, and indicating the install is to be completed by 31/10/2016 (3 business days), but they didn't give me indication what day the installer would be coming (even though I explicitly asked).

 

Has anyone been given a specific day or time the installer will be visiting?

 

Given they're aiming for install within 3 days, I thought they'd lock in the details straight away, rather "sorting out the details later".


111 posts

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  Reply # 1658682 27-Oct-2016 06:59
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They don't give you a date downer will give you a txt or call in regards to the date and time.

Vodafone should have told you that. When I called to order they had good customer service but it is. Bit hit and miss I would love to manage their service ops just to improve it

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  Reply # 1658687 27-Oct-2016 07:13
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sub:

 

I rung yesterday morning to order my gigabit upgrade. I received the order summary email a few minutes later, confirming the details, and indicating the install is to be completed by 31/10/2016 (3 business days), but they didn't give me indication what day the installer would be coming ... <snip>

 

 

I rang yesterday to arrange an upgrade, but have NOT yet received an order summary - should i expect this?   undecided





Sideface


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  Reply # 1658692 27-Oct-2016 07:34
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Sideface:

sub:


I rung yesterday morning to order my gigabit upgrade. I received the order summary email a few minutes later, confirming the details, and indicating the install is to be completed by 31/10/2016 (3 business days), but they didn't give me indication what day the installer would be coming ... <snip>

I rang yesterday to arrange an upgrade, but have NOT yet received an order summary - should i expect this?   undecided


Likewise, but I'm not worried at all.Worse case - $100 credit and they delay it a few days.
There was a comment in this topic somewhere saying they got an incorrect confirming email, so perhaps Vodafone stopped sending them until they are fixed.
Steve

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  Reply # 1658694 27-Oct-2016 07:42
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geoffwnz:

 

Yeah, I'd rather stick with my current router, so will also be interested to know how this will be set up.  Given the wide range of routers available currently, it seems crazy to force people to use a provided one that may or may not have the functionality that we currently have from our own routers.

 

 

Believe it or not there are large numbers of people out there who do ring ISP help desk's very regularly. Delivering a fully managed end to end solution that can be fully supported can only be done by supplying the end customer with hardware that can be fully providioned.

 

This sort of policy is no different to how most providers operate now.


111 posts

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  Reply # 1658696 27-Oct-2016 07:53
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sbiddle:

geoffwnz:


Yeah, I'd rather stick with my current router, so will also be interested to know how this will be set up.  Given the wide range of routers available currently, it seems crazy to force people to use a provided one that may or may not have the functionality that we currently have from our own routers.



Believe it or not there are large numbers of people out there who do ring ISP help desk's very regularly. Delivering a fully managed end to end solution that can be fully supported can only be done by supplying the end customer with hardware that can be fully providioned.


This sort of policy is no different to how most providers operate now.



Not entirely correct. Just about all ADSL providers allow the use of any modem/router. And I am not aware of any fiber providers who do not allow the use of compatible routers.

Vodafone should do the same or at the least allow users to enable bridge mode. Users who are confident in enabling bridge mode and configuring a router are not likely to be calling the service desk regularly.

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