Sideface:

 

sub:

 

I rung yesterday morning to order my gigabit upgrade. I received the order summary email a few minutes later, confirming the details, and indicating the install is to be completed by 31/10/2016 (3 business days), but they didn't give me indication what day the installer would be coming ... <snip>

 

 

I rang yesterday to arrange an upgrade, but have NOT yet received an order summary - should i expect this?  

 

MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

Linux:

MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

You won't have to wait long only the matter of weeks

Linux

Ipv89: First person to get this needs to post a speed test result :)

Just to remind everyone how to suck eggs - things we've found in testing give unwarrantedly bad sppedtest results:

- Running the test over wifi, especially 802.11n (yes, someone almost wore the cone of shame for that one)

- Testing on a machine with only a 100M ethernet card (no, noone did that :) )

- Some flavours of inline malware checking caused up to a 20% throughput hit on some machines. Not to tell you to turn off your malware protection (don't turn off your malware protection!), but something to be aware of

- Testing on an underpowered machine (one of our engineers was having trouble peaking out the connection of a 5-year-old laptop - he hit full speed as soon as he replaced it with a 6mo one).

- Testing through an underpowered router, especially if you're doing fancy DPI / IP mangle rule stuff.

TL:DR; we're getting into the network speed territory where it's pretty easy for the weak link in ones internet speed to be something other than the internet connection (Of course, if it _is_ the connection, we want to know, so we can fix it, but I've seen with my own eyes speedtests under realistic conditions hitting right on the theoretical absolute max layer 4 throughputs. I'm sad I live in a DSL-only area these days :( )

morat:

Ipv89: First person to get this needs to post a speed test result :)

 

Just to remind everyone how to suck eggs - things we've found in testing give unwarrantedly bad sppedtest results:

 

- Running the test over wifi, especially 802.11n (yes, someone almost wore the cone of shame for that one)

- Testing on a machine with only a 100M ethernet card (no, noone did that :) )

- Some flavours of inline malware checking caused up to a 20% throughput hit on some machines. Not to tell you to turn off your malware protection (don't turn off your malware protection!), but something to be aware of

- Testing on an underpowered machine (one of our engineers was having trouble peaking out the connection of a 5-year-old laptop - he hit full speed as soon as he replaced it with a 6mo one).

- Testing through an underpowered router, especially if you're doing fancy DPI / IP mangle rule stuff.

 

TL:DR; we're getting into the network speed territory where it's pretty easy for the weak link in ones internet speed to be something other than the internet connection (Of course, if it _is_ the connection, we want to know, so we can fix it, but I've seen with my own eyes speedtests under realistic conditions hitting right on the theoretical absolute max layer 4 throughputs. I'm sad I live in a DSL-only area these days :( )

 

morat: -big snip- Testing on an underpowered machine (one of our engineers was having trouble peaking out the connection of a 5-year-old laptop - he hit full speed as soon as he replaced it with a 6mo one). -big snip-

Ipv89:

sbiddle:

 

geoffwnz:

 

 

 

Yeah, I'd rather stick with my current router, so will also be interested to know how this will be set up.  Given the wide range of routers available currently, it seems crazy to force people to use a provided one that may or may not have the functionality that we currently have from our own routers.

 

 

 

 

 

 

Believe it or not there are large numbers of people out there who do ring ISP help desk's very regularly. Delivering a fully managed end to end solution that can be fully supported can only be done by supplying the end customer with hardware that can be fully providioned.

 

 

 

This sort of policy is no different to how most providers operate now.

 

Not entirely correct. Just about all ADSL providers allow the use of any modem/router. And I am not aware of any fiber providers who do not allow the use of compatible routers.

Vodafone should do the same or at the least allow users to enable bridge mode. Users who are confident in enabling bridge mode and configuring a router are not likely to be calling the service desk regularly.

Using another router and expecting support are two very different things.

There are no UFB or DSL providers that don't let you use your own device. You are however totally on your own when it comes to configuring and supporting your device as many providers will not provide any help.

Likewise there is nothing stopping you from using your own router with the new HFC Gigabit plans. You however be totally on your own when it comes and configuring and supporting it.

MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

My address showed it wasnt available...seems it was an error..lots of errors...I suggest you call them.

MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

 Same at my address.  Are they rolling out additional upgrades to cover other areas eventually?

kharris:

 

MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

 

 Same at my address.  Are they rolling out additional upgrades to cover other areas eventually?

 

The rollout won't be complete until before Xmas. Nightly work is still being done to upgrade nodes.

kharris:

 

MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

 

 Same at my address.  Are they rolling out additional upgrades to cover other areas eventually?

 

If you're in the HFC footprint in Wellington, you should be covered within the next couple or three weeks. Christchurch will take another couple of weeks after that to complete. The work being done involves swapping every node over not only in the head end, but also out at the node itself (where the distributed CMTSes are being rolled out), as well as messing with the fibre backhaul. With ~240 nodes to convert between Wellington and Christchurch, the migration crew have done an amazing job staying on target, given the complexity of the work they're doing (usual disclaimer applies; I work for VF, and have worked on the project, so statements of admiration can be taken in that light).

 I've had my call from Downer, and they're coming tomorrow morning.

sub:

 

 I've had my call from Downer, and they're coming tomorrow morning.

 

Excellent 

Will the tech bring the new modem and router?