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358 posts

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  #1658698 27-Oct-2016 07:57
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Sideface:

 

sub:

 

I rung yesterday morning to order my gigabit upgrade. I received the order summary email a few minutes later, confirming the details, and indicating the install is to be completed by 31/10/2016 (3 business days), but they didn't give me indication what day the installer would be coming ... <snip>

 

 

I rang yesterday to arrange an upgrade, but have NOT yet received an order summary - should i expect this?   undecided

 

I don't think I've ever received one for other work I've had done in the past, so it's probably not something you should expect, but I did receive one this time.


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  #1658699 27-Oct-2016 07:58
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Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

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  #1658700 27-Oct-2016 08:00
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MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre


You won't have to wait long only the matter of weeks

Linux



Ipv89
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  #1658701 27-Oct-2016 08:02
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First person to get this needs to post a speed test result :)

MikeB4
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  #1658702 27-Oct-2016 08:06
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Linux:
MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre


You won't have to wait long only the matter of weeks

Linux


I hope so as the Chorus offering isn't at my address yet

morat
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  #1658736 27-Oct-2016 09:08
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Ipv89: First person to get this needs to post a speed test result :)

 

 

 

Just to remind everyone how to suck eggs - things we've found in testing give unwarrantedly bad sppedtest results:

 

 

 

- Running the test over wifi, especially 802.11n (yes, someone almost wore the cone of shame for that one)

 

- Testing on a machine with only a 100M ethernet card (no, noone did that :) )

 

- Some flavours of inline malware checking caused up to a 20% throughput hit on some machines. Not to tell you to turn off your malware protection (don't turn off your malware protection!), but something to be aware of

 

- Testing on an underpowered machine (one of our engineers was having trouble peaking out the connection of a 5-year-old laptop - he hit full speed as soon as he replaced it with a 6mo one).

 

- Testing through an underpowered router, especially if you're doing fancy DPI / IP mangle rule stuff.

 

 

 

TL:DR; we're getting into the network speed territory where it's pretty easy for the weak link in ones internet speed to be something other than the internet connection (Of course, if it _is_ the connection, we want to know, so we can fix it, but I've seen with my own eyes speedtests under realistic conditions hitting right on the theoretical absolute max layer 4 throughputs. I'm sad I live in a DSL-only area these days :( )

 

 


Ipv89
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  #1658743 27-Oct-2016 09:17
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morat:

Ipv89: First person to get this needs to post a speed test result :)


 


Just to remind everyone how to suck eggs - things we've found in testing give unwarrantedly bad sppedtest results:


 


- Running the test over wifi, especially 802.11n (yes, someone almost wore the cone of shame for that one)


- Testing on a machine with only a 100M ethernet card (no, noone did that :) )


- Some flavours of inline malware checking caused up to a 20% throughput hit on some machines. Not to tell you to turn off your malware protection (don't turn off your malware protection!), but something to be aware of


- Testing on an underpowered machine (one of our engineers was having trouble peaking out the connection of a 5-year-old laptop - he hit full speed as soon as he replaced it with a 6mo one).


- Testing through an underpowered router, especially if you're doing fancy DPI / IP mangle rule stuff.


 


TL:DR; we're getting into the network speed territory where it's pretty easy for the weak link in ones internet speed to be something other than the internet connection (Of course, if it _is_ the connection, we want to know, so we can fix it, but I've seen with my own eyes speedtests under realistic conditions hitting right on the theoretical absolute max layer 4 throughputs. I'm sad I live in a DSL-only area these days :( )


 



You are 100% correct. It would be a good idea if everyone post the results along with the connection medium. If the results are not what you expect try on a different device and see what the difference is.

If I test on AC WiFi I get about 3mbps more then I do on N. Hardware is now likely to be a bottleneck :)

Sorry your in dsl I can not imagine going back to dsl after having a reliable 100mbps



SteveC
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#1658748 27-Oct-2016 09:26
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morat: -big snip- Testing on an underpowered machine (one of our engineers was having trouble peaking out the connection of a 5-year-old laptop - he hit full speed as soon as he replaced it with a 6mo one). -big snip-

Happy to test on a 6 month old laptop if Vodafone will supply it for me! :-)
Seriously - be interesting to see how my tablet goes. It is the only machine I have with 802.11ac, and don't have an 'ac AP until the new HG659 turns up.
We do have lots of cables!
Steve

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  #1658756 27-Oct-2016 09:41
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Ipv89:
sbiddle:

 

geoffwnz:

 

 

 

Yeah, I'd rather stick with my current router, so will also be interested to know how this will be set up.  Given the wide range of routers available currently, it seems crazy to force people to use a provided one that may or may not have the functionality that we currently have from our own routers.

 

 

 

 

 

 

Believe it or not there are large numbers of people out there who do ring ISP help desk's very regularly. Delivering a fully managed end to end solution that can be fully supported can only be done by supplying the end customer with hardware that can be fully providioned.

 

 

 

This sort of policy is no different to how most providers operate now.

 



Not entirely correct. Just about all ADSL providers allow the use of any modem/router. And I am not aware of any fiber providers who do not allow the use of compatible routers.

Vodafone should do the same or at the least allow users to enable bridge mode. Users who are confident in enabling bridge mode and configuring a router are not likely to be calling the service desk regularly.

 

Using another router and expecting support are two very different things.

 

There are no UFB or DSL providers that don't let you use your own device. You are however totally on your own when it comes to configuring and supporting your device as many providers will not provide any help.

 

Likewise there is nothing stopping you from using your own router with the new HFC Gigabit plans. You however be totally on your own when it comes and configuring and supporting it.

 

 


Pumpedd
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  #1658791 27-Oct-2016 10:48
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MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

 

 

 

My address showed it wasnt available...seems it was an error..lots of errors...I suggest you call them.


kharris
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  #1658798 27-Oct-2016 10:55
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MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

 

 Same at my address.  Are they rolling out additional upgrades to cover other areas eventually?





Kirk


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  #1658829 27-Oct-2016 11:36
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kharris:

 

MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

 

 Same at my address.  Are they rolling out additional upgrades to cover other areas eventually?

 

 

The rollout won't be complete until before Xmas. Nightly work is still being done to upgrade nodes.

 

 

 

 


morat
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  #1658847 27-Oct-2016 11:48
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kharris:

 

MikeB4: Grrrr not available at my address, it seems we are in an ultra fast BB wilderness and only 4K from the city centre

 

 Same at my address.  Are they rolling out additional upgrades to cover other areas eventually?

 

 

 

 

If you're in the HFC footprint in Wellington, you should be covered within the next couple or three weeks. Christchurch will take another couple of weeks after that to complete. The work being done involves swapping every node over not only in the head end, but also out at the node itself (where the distributed CMTSes are being rolled out), as well as messing with the fibre backhaul. With ~240 nodes to convert between Wellington and Christchurch, the migration crew have done an amazing job staying on target, given the complexity of the work they're doing (usual disclaimer applies; I work for VF, and have worked on the project, so statements of admiration can be taken in that light).


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  #1658901 27-Oct-2016 12:28
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 I've had my call from Downer, and they're coming tomorrow morning.


Sideface
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  #1658904 27-Oct-2016 12:35
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 I've had my call from Downer, and they're coming tomorrow morning.

 

 

Excellent  smile

 

Will the tech bring the new modem and router?





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