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1221 posts

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  # 1667544 10-Nov-2016 16:52
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You know, I get the feeling that in some cases it's not that large companies aren't willing to negotiate with customers, but it's more that the computer systems are so inflexible that it's extremely difficult to make "non-standard" adjustments to a customer's account. I've sometimes been told that "the system won't let us do that", which seems like we live in a world of robots where humans have lost control of their systems and relations with "real" people!



If the system did just let them do that, then you can bet that they would have to spend a hell of a lot auditing it and hauling people up before HR when they decided to make the "non standard" adjustments on friends etc phones.


Best not to allow the systems to give the low tier staff any access like that at all.



Fair enough, but as long as managers can deal with relatively trivial "non standard" adjustments, then I guess it's not so bad. It's already been pointed out here that other Telcos have a temporary hold period during which accumulated data is not written off, so perhaps Vodafone should also redesign their systems to accommodate something like that?



5375 posts

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  # 1667545 10-Nov-2016 16:54
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Ask the Lady to call VodafoneNZ and request a ticket to be passed to MTE and they can look at restoring the lost minutes and Data



1221 posts

Uber Geek

  # 1667814 11-Nov-2016 09:26
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Linux: Ask the Lady to call VodafoneNZ and request a ticket to be passed to MTE and they can look at restoring the lost minutes and Data



Thanks for this advice, does "MTE" refer to "mobile technical escalation", what sort of work does MTE do? If all else fails, I think it would be a good topic to air on the TV program "Fair Go".

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