Vodafone SureSignal (Femto)

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'That VDSL Cat'
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# 1669686 12-Nov-2016 18:04

try enabling keeping the data session open while connected to wireless, it should be in your connectivity settings.

*sometimes this is listed under developer options as Cellular data always active

Sounds like your device is simply jumping onto the tower when connected to wireless using the lesser frequency available.

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PoHq

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# 1669688 12-Nov-2016 18:18

NZFINEST:
PoHq:
NZFINEST:

How about moving the SS as far away as you can from the wifi router. Give that a go

I actually tried that last night, I plugged the SureSignal into a LAN port in the lounge as far away from the router in the garage as I could get and still no joy.

Appreciate the reply though thanks.

Can you try with a cable in the port that works on the router. Just use the cable that came with it and move it as far away as you can. The cable is about a meter long. If that still fails see the PM i sent you

Thanks. Tried that. Still no joy and that's using the supplied yellow LAN cable. With regards to the PM I received an email to say I had a PM but nothing in my geekzone inbox.

PoHq

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# 1669689 12-Nov-2016 18:19

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hio77:
try enabling keeping the data session open while connected to wireless, it should be in your connectivity settings.

*sometimes this is listed under developer options as Cellular data always active

Sounds like your device is simply jumping onto the tower when connected to wireless using the lesser frequency available.

I'll try this shortly and post back thanks.

hio77

'That VDSL Cat'
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# 1669691 12-Nov-2016 18:20

PoHq:

With regards to the PM I received an email to say I had a PM but nothing in my geekzone inbox.

Geekzone can do that sometimes, cache related thing im pretty sure annoying at times though. @freitasm?

normally 5~15mins later it will be there.

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NZFINEST

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# 1669696 12-Nov-2016 18:25

PoHq:
NZFINEST:

PoHq:
NZFINEST:

How about moving the SS as far away as you can from the wifi router. Give that a go

I actually tried that last night, I plugged the SureSignal into a LAN port in the lounge as far away from the router in the garage as I could get and still no joy.

Appreciate the reply though thanks.

Can you try with a cable in the port that works on the router. Just use the cable that came with it and move it as far away as you can. The cable is about a meter long. If that still fails see the PM i sent you

Thanks. Tried that. Still no joy and that's using the supplied yellow LAN cable. With regards to the PM I received an email to say I had a PM but nothing in my geekzone inbox.

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freitasm

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# 1669708 12-Nov-2016 18:48

hio77:
PoHq:

With regards to the PM I received an email to say I had a PM but nothing in my geekzone inbox.

Geekzone can do that sometimes, cache related thing im pretty sure annoying at times though. @freitasm?

normally 5~15mins later it will be there.

Nope. This happens if someone sends a PM but delete it before the recipient reads it.

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

PoHq

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Ultimate Geek

# 1669717 12-Nov-2016 19:07

hio77:
try enabling keeping the data session open while connected to wireless, it should be in your connectivity settings.

*sometimes this is listed under developer options as Cellular data always active

Sounds like your device is simply jumping onto the tower when connected to wireless using the lesser frequency available.

I don't seem to have any option of this kind on the handset I'm using. Have enabled dev mode on the handset and as I say nothing remotely like this in the options. Thanks anyway appreciated

hio77

'That VDSL Cat'
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# 1669718 12-Nov-2016 19:08

PoHq:
hio77:

try enabling keeping the data session open while connected to wireless, it should be in your connectivity settings.

*sometimes this is listed under developer options as Cellular data always active

Sounds like your device is simply jumping onto the tower when connected to wireless using the lesser frequency available.

I don't seem to have any option of this kind on the handset I'm using. Have enabled dev mode on the handset and as I say nothing remotely like this in the options. Thanks anyway appreciated

Strange, ill see if i cant get my hands on a family members Samsung device to check for it.

It was there on both my HTC Sense OS and CyanogenMod.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

PoHq

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Ultimate Geek

# 1669748 12-Nov-2016 19:30

I've seen this on other Samsngs just not this x cover 3

TwoSeven

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# 1669750 12-Nov-2016 19:39

This might be daft, but I didnt know that femtocells do wifi. It was my understanding is that they are just a 3G data access point.

I would have assumed that wifi would be provided by your existing broadband wifi router, the femtocell would be plugged into one of its lan ports in order to gain network access to one of the upstream cell sites.

I would think that mobile phones in general would connect to the strongest signal. Assuming both devices are in the house, this would be wifi in the house and more than likely 3g in the garage as the wifi will have a shorter range. By putting the femtocell in the garage, its signal will be stronger there, but it will drop when you walk back towards the wifi in the house.

That is, if I understand the question correctly.

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PoHq

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# 1669756 12-Nov-2016 19:48

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Well thanks to NZFINEST this seems to be resolved. Thanks all for the suggestions etc.

I'll let NZFINEST explain the technicalities to anybody interested if he wouldn't mind!

jjnz1

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# 1670246 13-Nov-2016 19:42

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Hi, I think everyone now and in the future would be grateful if @NZFINEST or @PoHq shared the details of the solution... Googling a problem only to read it had been solved, but provided no specific answer does really get at ya...

Thanks.

jjnz1

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# 1670257 13-Nov-2016 20:00

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I wonder if I speak to my VF mobile account manager, if they can white-list my non-VF UFB static IP so I can use my suresignal box?

Has anyone else had any luck with this? Any terminology I should use that VF will understand?

PoHq

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Ultimate Geek

# 1670264 13-Nov-2016 20:13

OK......... Yes your sure signal can work with a fibre static IP with another provider, no idea how you go about getting this set up as my IT manager did this for me with our Vodafone rep.

As for the solution.......hopefully I have got this right if not NZFINEST will hopefully jump in and correct me. Yes your device will show disconnected from the sure signal device when WIFI is on, BUT even with WIFI on when you receive or make a call its routed to or from the suresignal as that was the last place your device was registered. NZFINEST confirmed this with a call and a trace and indeed even with wifi on and the light showing disconnected calls go through the suresignal

I think that's about the size of it. Hope that helps anyone with a similar issue.

hio77

'That VDSL Cat'
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# 1670302 13-Nov-2016 21:21

So in otherwords, that light indicator simply shows when it has an active Data session through it?

That's interesting to know.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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