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428 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1769731 24-Apr-2017 13:33
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@MDF

 

There have been upgrades rolling out throughout April that should have helped drop outs.





Channel Manager, Help & Support @ Vodafone NZ


875 posts

Ultimate Geek
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  Reply # 1769819 24-Apr-2017 15:10
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Interesting.  I'm on node WKO and have noticed my IP address has changed a few times in the last few days.  I haven't got a static address but it doesn't usually change very often.  I connection seemed unresponsive afterwards too requiring a reboot.

 

 

 

 





Kirk

 


 
 
 
 


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Uber Geek
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  Reply # 1769839 24-Apr-2017 15:34
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mdf:

 

I've found WKH/Island Bay *much* more stable of late. @disrespective and @sideface might like to chime in with their experiences too.  <snip>

 

 

I'm on FibreX 200 in Island Bay, node WKH3.

 

Agreed - the service has been much better recently.

 

In the last 10 days I have had only one outage - from 12:25am to 1:35am on Wednesday 19 April (as recorded by PRTG software - I was asleep):

 

Click to see full size

 

(click to view)

 

Real-world international download speeds have also improved - they are now as good as my old 100/10 Mbps cable connection.  wink

 

 

 

 





Sideface


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  Reply # 1770508 26-Apr-2017 09:59
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TrueNet March 2017 Urban Broadband Report

This is a very detailed report, well worth reading. Here are some brief extracts:

Vodafone's Homegrown Congestion

"Vodafone shows a strong decline during the day and into the evening, in stark contrast to all other ISP results on any fixed line technology."

March 2017: Vodafone Webpage Speed by Technology



March 2017: NZ Webpage Average Speed

 

In fairness to Vodafone, this report covers March - in my experience there has been some improvement in April (FibreX - see my last post).





Sideface


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  Reply # 1781769 13-May-2017 20:36
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Out of interest, people who can stream Netflix in 4K, how are you getting on at peak time?

 

Trying one at the moment on my Sony Android TV (latest 2017 firmware), seems to be sitting on 15.26mb, 2160 res.

 

 


446 posts

Ultimate Geek
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  Reply # 1783787 17-May-2017 17:06
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yea not great for netflix. It is getting alot worse now. Its like they are trying to prioritize certain connections. My torrents are still flying in at 90mb/s or as fast as the hdd can write. I think that is mostly due to lots of small connections. 1 big file transfer or a stream and the connection dies at night. Even youtube is stuttering 1080p some nights.
However if there is a local host its better. Steam i get 50mb/s.

I believe that all the issues are on the backend and not so much the nodes that feed us this time. Im on gigabit getting speedtests 930/100.

I have a Question. Fibre has been run on my street as of last week. Which ISP has the best Enable Fibre connection in chch? With static IP?

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  Reply # 1783812 17-May-2017 18:11
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shrub:

 

<snip>  I have a Question. Fibre has been run on my street as of last week. Which ISP has the best Enable Fibre connection in chch? With static IP?

 

NOT Vodafone - they will refuse to supply fibre if you are at a "cable" address (cable has a higher profit margin).





Sideface


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  Reply # 1783887 17-May-2017 20:51
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Sideface:

 

shrub:

 

<snip>  I have a Question. Fibre has been run on my street as of last week. Which ISP has the best Enable Fibre connection in chch? With static IP?

 

NOT Vodafone - they will refuse to supply fibre if you are at a "cable" address (cable has a higher profit margin).

 

 

 

 

That's cool. This policy means they will get 100% customer loss if the requirement is fibre.

 

 





________
AK

51 posts

Master Geek
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  Reply # 1785139 20-May-2017 13:59
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Vodafone are really grinding my gears at the moment.

 

 

 

No config changes .... (I've been away) and the connection does this.

 

 

 

 

 

 

 

 

 

 

 

 

https://smokeping.murfy.nz/smokeping.fcgi?target=FibreX.adimw


124 posts

Master Geek
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  Reply # 1785521 21-May-2017 16:40
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you think you have a high number of uncorrectable errors?

 

 

 


51 posts

Master Geek
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  Reply # 1785681 21-May-2017 22:34
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BMarquis:

 

you think you have a high number of uncorrectable errors?

 

 

 

 

Gidday Brent, long time no talk... think I last saw you when I worked at Parliament via Datacom?


124 posts

Master Geek
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  Reply # 1787179 24-May-2017 01:19
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adimw:

 

BMarquis:

 

you think you have a high number of uncorrectable errors?

 

 

 

 

Gidday Brent, long time no talk... think I last saw you when I worked at Parliament via Datacom?

 

 

 

 

Hey mate, yep thats right!  You were doing some cabling stuff at parliament and helping us do those service migrations at ALU for Spark.  Seems like an age ago now.


51 posts

Master Geek
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  Reply # 1787937 25-May-2017 09:23
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Long time indeed, currently dealing with Grooby for MDM stuff. Never ends ;)


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  Reply # 1788670 26-May-2017 11:52
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Speaking of uncorrectable errors, should I be worried about this?

 

Click to see full size


155 posts

Master Geek
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  Reply # 1793256 1-Jun-2017 17:27
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@DjShadow I had a similar run of really high uncorrectable errors, probably more so than yours but it also lead to my connection speeds dropping from 1000/100 to ~5/10 at its worst and a reboot of the technicolor box would resolve it and then it would be back to the same in a weeks time. After a few calls back and forth with Vodafone, a technician was sent out to have a look. There were no issues identified with the signal from my end and the ISP end but what he did do was to replace all the connectors on my line from the street all the way to the technicolor modem. This appeared to resolve the issue to the point where I do not get the speed drops or high errors. At the moment, I am seeing 3867 errors on the downstream channel 1 and this is after 9 days of uptime but no speed issues. I have only had to reboot the modem once since this was done but even with a few months uptime, the errors were minimal and only one one channel.

 

My parents connection ended up having the same issue and to my surprise, the last time I was at their place last week, I rebooted their modem (weekly routine) and I got a call from the vodafone tech team in about 30 mins of the reboot to advise that they saw the connection drop and that they were seeing some issues and booked a tech to come out and do exactly what was done at my place. This was done this monday afternoon so I will pop in over this weekend to check out the stats and speed to see if it has resolved their issues as well.


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