Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13
20 posts

Geek
+1 received by user: 1


  # 1722095 18-Feb-2017 01:13
Send private message

Hi folks,

Add me to the list of FibreX users in Island Bay with connection issues.

Had it installed on Feb 7 and it feels like I have had a dropout nearly every night between 10.30p and 1.00pm.

I spoke to a technician during the Day on Tuesday and he mentioned they are swapping out some hardware in the node. He also said he remotely tweaked some settings in my modem and router but no luck it sems.

Given the length of time these issus have been goin on for I am tempted to go back to the old cable connection until they are resolved.

Has anybody had a more stable experience with other ISPs which I could consider?

4881 posts

Uber Geek
+1 received by user: 3518

Lifetime subscriber

  # 1722106 18-Feb-2017 07:37
One person supports this post
Send private message

Island Bay, "FibreX" HFC 200/20Mbps, node WKH3

 

I had my seventh February outage overnight - from 10:23pm to at least 5am - was working by 7.30am.

 

As usual, no response to rebooting the modem.

 

Previous outages this month:

 

04 Feb        7:40pm        1 hr +
05 Feb        8:30pm        30 mins
09 Feb        9:00PM        90 mins
10 Feb        9:50pm        1 hr +
12 Feb        10:30pm      3 hrs +
14 Feb        7:00am        90 mins +





Sideface


 
 
 
 


4881 posts

Uber Geek
+1 received by user: 3518

Lifetime subscriber

  # 1722143 18-Feb-2017 10:08
Send private message

prasnz: Hi folks,

Add me to the list of FibreX users in Island Bay with connection issues.

Had it installed on Feb 7 and it feels like I have had a dropout nearly every night between 10.30p and 1.00pm.

I spoke to a technician during the Day on Tuesday and he mentioned they are swapping out some hardware in the node. He also said he remotely tweaked some settings in my modem and router but no luck it sems.

Given the length of time these issus have been goin on for I am tempted to go back to the old cable connection until they are resolved.

Has anybody had a more stable experience with other ISPs which I could consider?

 

If you are in Island Bay, you won't get "real" fibre until late 2019.

 

There are no other cable providers.

 

Your only alternative is VDSL2 from a provider other than VF -  eg Spark or BigPipe.

 

I don't know if it's possible to go back to the older (DOCSIS 3.0) HFC plans. (I have considered that option myself.)





Sideface


Mr Snotty
8594 posts

Uber Geek
+1 received by user: 4493

Moderator
Trusted
Lifetime subscriber

  # 1722180 18-Feb-2017 11:43
One person supports this post
Send private message

I don't know what is going on but this is shockingly bad. @Disrespective you may want to reboot your modem / router. This is an Island Bay connection.

 





1802 posts

Uber Geek
+1 received by user: 126


  # 1722973 20-Feb-2017 11:33
Send private message

Yeah, i'd been keeping an eye on it and planned to restart sooner, it just slipped my mind.

 

Restarted now and it's a little less wonky, but to my untrained eye the graphs don't look like the service is performing all that well for me.


7 posts

Wannabe Geek


  # 1723081 20-Feb-2017 15:27

 Hi all, 

 

 

 

I got FibreX installed pretty much straight away, and have encountered the usual errors you've all described. Frequent drop outs, service failures lasting many hours, and all sorts of other problems. I now have a static IP which has made the ubiquiti edgerouter I use much more happy.

 

 

 

Since I use my own router, I've enabled access to the web interface of the technicolour box. 192.168.100.1 admin/password. On the status page of this it shows all the parameters of the device, including correctable and uncorrectable codeword errors. Since I had a tech come around this morning (for the third time) I've had 1.4M correctable errors and 2.4M uncorrectable errors. I wonder whether the result of computing the parity on all of these incorrect codewords is causing the technicolour device to throw it's toys out of the cot.

 

Unfortunately there is apparently no way to run SNMP polling against the CPU of this device (I've tried) so I don't know how to further test this theory.

 

 

 

Cheers


mdf



2223 posts

Uber Geek
+1 received by user: 684

Trusted
Subscriber

  # 1725790 24-Feb-2017 18:29
One person supports this post
Send private message

To all the long suffering Island Bayvarians. WKH is down again.

4881 posts

Uber Geek
+1 received by user: 3518

Lifetime subscriber

  # 1725822 24-Feb-2017 18:57
One person supports this post
Send private message

See above.

 

Island Bay "FibreX" HFC 200/20

 

Another outage 6:00 pm to 6:35pm.

 

Not fixed by a cold reboot.

 

My VF source tells me that nodes WKH3 and WKH4 were both down.

 

 





Sideface


mdf



2223 posts

Uber Geek
+1 received by user: 684

Trusted
Subscriber

  # 1725849 24-Feb-2017 19:16
One person supports this post
Send private message

The guy I was speaking to got notification of the outage about halfway through insisting that I unplug things from the wall. He was at pains to point out the modem was the "black one". I got a bit shirty to be honest. It clearly wasn't my first time at the rodeo and I just wanted to do the bare minimum to (a) have the problem added to the queue; and (b) get my fortnightly allotment of always connected data


mdf



2223 posts

Uber Geek
+1 received by user: 684

Trusted
Subscriber

  # 1725850 24-Feb-2017 19:18
Send private message

Mine is still down.

4881 posts

Uber Geek
+1 received by user: 3518

Lifetime subscriber

  # 1725856 24-Feb-2017 19:28
Send private message

mdf: Mine is still down.

 

I know that I'm on WKH3.

 

Maybe you are on WKH4.

 

Out today, and worth reading:

 

TrueNet January 2017 Urban Broadband Report

 

"Vodafone Fibre, Cable and VDSL results show a broad roll-off in performance during waking hours for live webpage download speeds from NZ.  This indicates potential congestion from NZ and Australia because average webpage speeds drop during the middle of the day with the most severe drop during the evening busy hours of 8-9pm.  Conversely, Vodafone is consistently best at downloading US websites."

 

 

 

 





Sideface


mdf



2223 posts

Uber Geek
+1 received by user: 684

Trusted
Subscriber

  # 1725866 24-Feb-2017 19:46
Send private message

Sideface:

 

mdf: Mine is still down.

 

I know that I'm on WKH3.

 

Maybe you are on WKH4.

 

 

 

 

Whoops. User error. Forgot to plug the ethernet cable back in after the ninja made me take it out embarassed. How embarrassing.

 

I did hear him mention WKH4 thought so that may well be it.


Mr Snotty
8594 posts

Uber Geek
+1 received by user: 4493

Moderator
Trusted
Lifetime subscriber

  # 1725869 24-Feb-2017 19:50
3 people support this post
Send private message

mdf:

 

Sideface:

 

mdf: Mine is still down.

 

I know that I'm on WKH3.

 

Maybe you are on WKH4.

 

Whoops. User error. Forgot to plug the ethernet cable back in after the ninja made me take it out embarassed. How embarrassing.

 

I did hear him mention WKH4 thought so that may well be it.

 

 

So much fail :)

 





20 posts

Geek
+1 received by user: 1


  # 1726733 26-Feb-2017 23:27
Send private message

Anyone else in Island Bay get an outage tonight circa 11pm?

427 posts

Ultimate Geek
+1 received by user: 170


  # 1726769 27-Feb-2017 07:11
Send private message

prasnz: Anyone else in Island Bay get an outage tonight circa 11pm?



Yes

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41


Nokia 9 PureView available in New Zealand
Posted 6-May-2019 09:06



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.