Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
98 posts

Master Geek
+1 received by user: 50


  Reply # 1762224 12-Apr-2017 13:54 One person supports this post Send private message quote this post

Vodafone also offers VDSL.

 

So surely they can switch you to VDSL without breaking your contract?

 

I will quiet happily give up my 200/20 FibreX Plan on half price rates for 6 months and switch to more stable VDSL. Heck even ADSL.


97 posts

Master Geek
+1 received by user: 2


  Reply # 1762238 12-Apr-2017 14:16 Send private message quote this post

Wiggum:

 

Vodafone also offers VDSL.

 

So surely they can switch you to VDSL without breaking your contract?

 

I will quiet happily give up my 200/20 FibreX Plan on half price rates for 6 months and switch to more stable VDSL. Heck even ADSL.

 

 

That's worth a try. I thought that would be the same as breaking the contract tho?
I was on VDSL, with Worldxchange, who are now owned by vodafone anyway, and by and large the service was great.
I only ever had a couple of issues in god knows how many years, plus the wifi was powerful all over the house. I was on voip with them too.

 

The increase in speed of fiberx is of no real value to me. We do not stream or game or netflix etc.


 

 



97 posts

Master Geek
+1 received by user: 2


  Reply # 1762297 12-Apr-2017 16:12 Send private message quote this post

Just finished playing pass the parcel with with VF. I eventually spoke to a guy who was actually a network guy.
He tried to tell me that if I went back to VDSL I would have the same issue, despite the networks being owned by 2 different crowds.Not sure I believe this.

 

I am on WWH.1 node anyway, for what its worth.

 

cheers
Jeff


98 posts

Master Geek
+1 received by user: 50


  Reply # 1762306 12-Apr-2017 16:36 One person supports this post Send private message quote this post

eljefe:

 

Just finished playing pass the parcel with with VF. I eventually spoke to a guy who was actually a network guy.
He tried to tell me that if I went back to VDSL I would have the same issue, despite the networks being owned by 2 different crowds.Not sure I believe this.

 

I am on WWH.1 node anyway, for what its worth.

 

cheers
Jeff

 

 

 

 

I don't buy it. All these faults seem to be on cable.


6381 posts

Uber Geek
+1 received by user: 1996

Subscriber

  Reply # 1762316 12-Apr-2017 16:49 Send private message quote this post

i thought even the back end of the cable network was completely separate to the fibre/xdsl stuff


3464 posts

Uber Geek
+1 received by user: 1561

Subscriber

  Reply # 1762351 12-Apr-2017 17:42 Send private message quote this post

eljefe:

 

... He tried to tell me that if I went back to VDSL I would have the same issue, despite the networks being owned by 2 different crowds. Not sure I believe this. ...

 

 

100% BS.  Don't believe it.  wink





Sideface


2373 posts

Uber Geek
+1 received by user: 262

Trusted

  Reply # 1768551 21-Apr-2017 18:34 Send private message quote this post

I've noticed the past 2 nights now the net has dropped shortly after 6pm, needed to reboot the Cable modem and router to get the net going again

 

W40 node.


300 posts

Ultimate Geek
+1 received by user: 128

Trusted
Vodafone NZ

  Reply # 1769521 24-Apr-2017 09:32 Send private message quote this post

Thanks for that info





Channel Manager, Help & Support @ Vodafone NZ


mdf



1407 posts

Uber Geek
+1 received by user: 351

Trusted
Subscriber

  Reply # 1769529 24-Apr-2017 10:00 Send private message quote this post

I've found WKH/Island Bay *much* more stable of late. @disrespective and @sideface might like to chime in with their experiences too. @mikehales are you able to share or confirm whether or not there has been an upgrade or config change?

 

I was trying to work out why I found the mini-outages (an hour or two) just so aggravating. First it was the timing; I don't get large amounts of leisure time nowadays and when I do get some it all seems to be internet dependent. It was just when I was about to sit down that it seemed to go down.

 

But more significantly, I think it was the pattern. Every time I called the call centre to report the outage, they were (rightly) dealing only with the immediate problem before them. Whereas I had the baggage of several other similar calls behind me and each time got more and more frustrated by waiting on hold then going through the basic trouble shooting script. It got to the point where I decided it wasn't worth calling; waiting a few hours usually resolved it and calling didn't obviously make it any quicker.

 

The net effect of the pattern of outages was far more than the sum of each individual outage. I think (roughly) A = a^n where A is my current level of aggravation, a is the aggravation I would normally feel in a similar situation, and n is the number of times that particular situation has occurred in the last 6 months.

 

I doubt it's possible, but just once it would have been refreshing for a CSR to respond with "I'm sorry to hear that your internet is down; I see you've reported other similar issues before, so if you've followed all the usual trouble shooting steps, I'll report it up to the techs and we'll get it fixed as soon as possible. Bye!"


97 posts

Master Geek
+1 received by user: 2


  Reply # 1769533 24-Apr-2017 10:06 Send private message quote this post

mdf:

 

I've found WKH/Island Bay *much* more stable of late. @disrespective and @sideface might like to chime in with their experiences too. @mikehales are you able to share or confirm whether or not there has been an upgrade or config change?

 

I was trying to work out why I found the mini-outages (an hour or two) just so aggravating. First it was the timing; I don't get large amounts of leisure time nowadays and when I do get some it all seems to be internet dependent. It was just when I was about to sit down that it seemed to go down.

 

But more significantly, I think it was the pattern. Every time I called the call centre to report the outage, they were (rightly) dealing only with the immediate problem before them. Whereas I had the baggage of several other similar calls behind me and each time got more and more frustrated by waiting on hold then going through the basic trouble shooting script. It got to the point where I decided it wasn't worth calling; waiting a few hours usually resolved it and calling didn't obviously make it any quicker.

 

The net effect of the pattern of outages was far more than the sum of each individual outage. I think (roughly) A = a^n where A is my current level of aggravation, a is the aggravation I would normally feel in a similar situation, and n is the number of times that particular situation has occurred in the last 6 months.

 

I doubt it's possible, but just once it would have been refreshing for a CSR to respond with "I'm sorry to hear that your internet is down; I see you've reported other similar issues before, so if you've followed all the usual trouble shooting steps, I'll report it up to the techs and we'll get it fixed as soon as possible. Bye!"

 

 

Mine has been down a couple of times in the last week too, and I always find it funny that I am the only person ringing, ( thats what they say ),  given that the next thing I am told is, that there are 249 other people experiencing the same problem, because the node is down, as they find out, when they check it. My main beef is that I have 2 daughters, and having no internet, for them, is like having no oxygen, plus I had no problems when I had VDSL.


1749 posts

Uber Geek
+1 received by user: 104

Subscriber

  Reply # 1769584 24-Apr-2017 10:53 Send private message quote this post

@mdf Yeah, the last couple of days have been a bit better than in recent months. No noticeable outages or slowdowns to speak of. No complaints from the family either so that's gotta say something, heh. 

 

I'm not holding my breath however. Two days does not make a habit as far as internet stability goes. Ask me again in a month as to how I feel.


97 posts

Master Geek
+1 received by user: 2


  Reply # 1769590 24-Apr-2017 10:56 Send private message quote this post

Disrespective:

 

@mdf Yeah, the last couple of days have been a bit better than in recent months. No noticeable outages or slowdowns to speak of. No complaints from the family either so that's gotta say something, heh. 

 

I'm not holding my breath however. Two days does not make a habit as far as internet stability goes. Ask me again in a month as to how I feel.

 

 

How do we get on here? Would I need a static IP ?
https://smokeping.murfy.nz/smokeping.fcgi?displaymode=n;start=2017-04-23%2004:18;end=now;target=FibreX.MDF


mdf



1407 posts

Uber Geek
+1 received by user: 351

Trusted
Subscriber

  Reply # 1769593 24-Apr-2017 11:02 Send private message quote this post

eljefe:

 

 

 

How do we get on here? Would I need a static IP ?
https://smokeping.murfy.nz/smokeping.fcgi?displaymode=n;start=2017-04-23%2004:18;end=now;target=FibreX.MDF

 

 

Yes, you need a static IP. If you've got one, @michaelmurfy can add you to his smokeping server. There's one small adjustment to make to your router settings.


17 posts

Geek
+1 received by user: 2


  Reply # 1769598 24-Apr-2017 11:07 Send private message quote this post

I'd have to say that I've not experienced any noticeably outages (Island Bay WKH3/4) in the last 5 days.

 

Smokeping appears to back that up.

 

Lately when there has been an outage, I've called Vodafone and asked them put Data to my wifes phone - as she's on Vodafone prepay - and they've been happy to do it.  Obviously it's not ideal, it at least keeps her connected and hopefully (though I doubt it) rattles some cages as they're giving away free mobile data.


17 posts

Geek
+1 received by user: 2


  Reply # 1769604 24-Apr-2017 11:09 Send private message quote this post

On a side note, has anyone been charged additional usage on their account?

 

The last two bills I've had, they've charged me for data.  They've reversed it obviously but I was wondering if anyone else has had that.


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

IBM remote work recall a red herring
Posted 29-May-2017 19:15


RBI2 bidders at Rural Connectivity Symposium
Posted 29-May-2017 12:50


Edifier R1700BT speakers review: Luxury Bluetooth sounds
Posted 28-May-2017 13:06


National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.