Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




15 posts

Geek
+1 received by user: 6


# 209027 9-Mar-2017 16:08
Send private message

I currently have Unlimited Ultra Fast Cable 130 / 10 and happy with the service. I don't download a huge amount, about 150GB per month on average based on my usage stats.

 

I am in an area that offers FibreX Gigabit an considering upgrading to this, my reasons are based on speed but cost however it is important to me that my current speed is not reduced.

 

On my current Unlimited Ultra Fast Cable 130 plan I pay $99 per month and have been with Vodafone for 18 months and out of contract.

 

If I upgrade to the FibreX 200/20 then I will be tied into a 12 month contract (which I am happy with) however my cost will apparently reduce to $80 per month.

 

Does anyone have experience in making this change? I would like to assume that the FibreX will be faster however would rather hear comments from GeekZone. I would be very annoyed to upgrade to find my speed or stability to be reduced.. would rather keep paying the extra if there was a chance of a poor service.

 

Thank you all in advance!


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
1888 posts

Uber Geek
+1 received by user: 456

Trusted
Subscriber

  # 1733814 9-Mar-2017 16:14
Send private message

It will be a new cable modem meaning site visit from the tech, the Huawei HG659 will go in line after the cable modem and then connect to your stuff (unless you have a router you are happy to configure yourself), and in the backend ISP stuff you will change from the old IP address pool and infrastructure from TelstraClear to Vodafone's common one, which may or may not be useful.

 

 

 

I doubt you will see much a service change, but $19 a month benefit is pretty good.





________

 

Antonios K

 

Click to see full size


1358 posts

Uber Geek
+1 received by user: 319


  # 1733817 9-Mar-2017 16:20
One person supports this post
Send private message

I think there a few nodes here and there in Wellington which may have some issues.

 

 

There are also threads on here generally about the quality of coax and corroded connectors on the customer and in some cases network side that may impede performance as FibreX operates at greater bandwidth and higher modulation so has greater requirements than the DOCSIS 3.0 network.

 

 

Link to recent thread about FibreX experiences in Chch:

 

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=208636

 
 
 
 


1759 posts

Uber Geek
+1 received by user: 900


  # 1733836 9-Mar-2017 16:48
4 people support this post
Send private message

Future Proof yourself and go fibre ..non VF.




15 posts

Geek
+1 received by user: 6


  # 1733880 9-Mar-2017 17:45
Send private message

Pumpedd:

 

Future Proof yourself and go fibre ..non VF.

 

 

 

What is the problem with VF fibre?

 

Not sure how upgrading to Fibre is really future proofing myself either? Surely if they were going to retire my current cable service they would just do a switch over to Fibre anyhow? I don't think the data going over my cable cares whether it is copper or optical.

 

My personal experience with VF has been good enough.. was a bumpy ride to begin with due to missed/late engineer appointments but they compensated me for this afterwards, recently there was a small billing issue however they resolved very quickly and without any headache to me.. ultimately all I really care about is having a stable connection with speeds that I can rely on, to date VF has actually provided that. That is ultimately the crux of my question, if moving to Fibre going to jeopardise my stable and reliable cable connection?


Mr Snotty
8608 posts

Uber Geek
+1 received by user: 4503

Moderator
Trusted
Lifetime subscriber

  # 1733884 9-Mar-2017 17:59
6 people support this post
Send private message

Trust me when I say you're better off with UFB if it is available. FibreX isn't even close to UFB.





4419 posts

Uber Geek
+1 received by user: 1031


  # 1733907 9-Mar-2017 18:59
Send private message

moschops:

 

Pumpedd:

 

Future Proof yourself and go fibre ..non VF.

 

 

 

What is the problem with VF fibre?

 

Not sure how upgrading to Fibre is really future proofing myself either? Surely if they were going to retire my current cable service they would just do a switch over to Fibre anyhow? I don't think the data going over my cable cares whether it is copper or optical.

 

My personal experience with VF has been good enough.. was a bumpy ride to begin with due to missed/late engineer appointments but they compensated me for this afterwards, recently there was a small billing issue however they resolved very quickly and without any headache to me.. ultimately all I really care about is having a stable connection with speeds that I can rely on, to date VF has actually provided that. That is ultimately the crux of my question, if moving to Fibre going to jeopardise my stable and reliable cable connection?

 

 

Just get fibre installed (with someone else), leave your current cable connection going and when fibre's up and running disconnect cable.

 

@freitasm did this not so long ago and I believe it worked quite well.


8446 posts

Uber Geek
+1 received by user: 2890

Lifetime subscriber

  # 1733944 9-Mar-2017 20:11
4 people support this post
Send private message

fibrex is not fibre its HFC (google it) only vodafone offer it and its not as good as fibre, the only plus for it is the price.

 

if fibre is available get that


9 posts

Wannabe Geek
+1 received by user: 1


  # 1734128 10-Mar-2017 02:24
Send private message

My experience so far with Fibre-X has been extremely poor due to frequent loss of connectivity, I also find having a DHCP IP address annoying because I like to whitelist ssh access to some of my servers by ip. In my case though, the dhcp ip addresses were virtually always from the 27.252.128.0/17 origin, so i could have some whitelisting. (bgp.he.net will tell you your public route). A static ip can be purchased at an additional charge.

I recently posted this on the vodafone facebook page earlier, detailing my disgruntlements with fibre-x, haven't heard anything back

 

 

 

So my household has been on Vodafone Fibre X for about a month now, and would like to share my experience and issues. The speeds may be good but the quality of service is absolutely atrocious. In this month, I've lost count of how times I've lost connectivity.

 

Generally for about 15 or so minutes, several times throughout the day. This has wasted hours and hours of my time and cost me money in 3g data.

 

This is not occasional one-offs, but has been happening on a regular basis, probably around ~5 bad days over a 30 day period and uncountable transient drop outs. These bad days have loss of connectivity for periods of 30min to as long as 3hours

 

I had wondered why vodafone had aired an ad a while back saying "if your internet goes down for any reason, we'll compensate you with 3g". Not a good sign if an ISP is advertising they have poor availability/QoS.

 

So why am I complaining then? Well, I'm most likely out of luck because I'm not using the mediocre hauwei router they provided, and I accept that all ISPs have occasional outages once and a while, but given the current situation, I'd be on 3g a large amount of time; 3g is not the service we're paying for.

 

The huawei modem is unsuitable for the following reasons:
-> it has almost no configuration options
-> leaves a bunch of undocumented ports open to the internet,
-> effectively opens up your device to anyone on the vodafone internal network. From a security perspective, I don't want any external access.
-> most importantly, its too underpowered for handling the packet rate of such a high speed network. Once hardware accleration was turned on, significantly better performance was measured on my Ubiquiti Edge Router Light
-> Furthermore, while the Technicolor modem is critical and immutable, the router on the customer edge isn't important from the perspective of the isp, providing the customer takes responsibility for it.

 

With the traditional cable, they provided a significantly better Netcomm router, and I assume it was gifted because they didn't ask for it back when I moved to fibre-x.

 

I haven't actually yet tried to take them up on their 3G offer, last time I tried talking to a 'tech ninja' she said that "third party devices aren't supported, therefore its your problem", even though its demonstrably false that my router is the problem, both from a technical perspective, and when you factor in the volume of similar complaints from those on the stock set up. I suspect I would get the similar response asking about the 3G. To be fair to the customer service person, she was professional and polite, however I still have little faith in them because they are only as good as their training. They didn't even know what DHCP was. An ISP's "tech ninjas" should have at least an elementary grasp on the very basics of network technology.

 

Tonight was especially bad, drop outs and dhcp renewals over the course of the day was so frequent, anything requiring a persistent connection is basically unusable, not to mention the total down time has exceeded 3 hours. Their network-status website lists repairs for my suburb (Karori) so this explains it, but most of the other numerous instances of unavailability, nothing is listed. When such repairs are going to happen, it would be good if some forewarning (e.g. an automated txt or email) was given.

 

So tomorrow I'm going back to their traditional cable, certainly not perfect either, but still SO much better than this. My grievances go far beyond tonight, and have been consistent in my month of fibre-x.

 

Until they get their act together, i would advise all to avoid Fibre-X.

 

 

 

 


2823 posts

Uber Geek
+1 received by user: 461

Trusted

  # 1734129 10-Mar-2017 05:14
Send private message

I'll add that they supply you with a technicolor branded cable modem that does DOCSIS 3.1.

 

I'm finding of late I need to reboot it every few days...


1358 posts

Uber Geek
+1 received by user: 319


  # 1734186 10-Mar-2017 08:22
Send private message

EtherARP:

So tomorrow I'm going back to their traditional cable, certainly not perfect either, but still SO much better than this. My grievances go far beyond tonight, and have been consistent in my month of fibre-x.

 

 

So did they agree to reinstate your "traditional cable" service or not?.. or are you just saying you plan on lodging a request?

4892 posts

Uber Geek
+1 received by user: 3533

Lifetime subscriber

  # 1734214 10-Mar-2017 09:19
Send private message

moschops:

 

<snip> I would like to assume that the FibreX will be faster however would rather hear comments from GeekZone. I would be very annoyed to upgrade to find my speed or stability to be reduced.. would rather keep paying the extra if there was a chance of a poor service. ...

 

 

Avoid. frown

 

I "upgraded" to FibreX and have bitterly regretted it.

 

Speed tests are faster but are meaningless.

 

Real-world performance and stability are significantly worse on FibreX.

 

If you leave your 130/10 cable contract you won't be able to go back - 130/10 cable has been "grandfathered" and is NLA. You will also lose your Cisco cable modem.

 

It's a one-way downgrade.  frown

 

 





Sideface


9 posts

Wannabe Geek
+1 received by user: 1


  # 1734619 10-Mar-2017 23:54
Send private message

yitz:
EtherARP:

 

So tomorrow I'm going back to their traditional cable, certainly not perfect either, but still SO much better than this. My grievances go far beyond tonight, and have been consistent in my month of fibre-x.

 

So did they agree to reinstate your "traditional cable" service or not?.. or are you just saying you plan on lodging a request?

 

 

 

I was too tired from uni to deal with them, so will try sort this out on monday. I got a generic response back on fb along the lines "plz give us your customer number and link this and we'll try sort something".

I'm even more vexed about the situation as I had no idea it was an irreversible change, having known this, I would have put a lot more time and thought into the decision. I feel like this was a bait and switch.

Hopefully this is just teething issues, and it will improve.

 

 

 

The people I live with are probably going to be quite annoyed on principle, as vodafone wasn't forthcoming, so we may end up changing providers. What are the best competitors?

 

 

 

While I suspect the problem is probably layer1 in origin (probably noise or dodgy coax, ours is on the pole) is their any chance its DHCP related and that getting a static IP will help. Seems like a long shot, but not impossible

 

 


4419 posts

Uber Geek
+1 received by user: 1031


  # 1734644 11-Mar-2017 04:52
Send private message

 If you don't need a landline, Bigpipe might be worth a look.


1073 posts

Uber Geek
+1 received by user: 219


  # 1734741 11-Mar-2017 12:27
Send private message

Sideface:

 

moschops:

 

<snip> I would like to assume that the FibreX will be faster however would rather hear comments from GeekZone. I would be very annoyed to upgrade to find my speed or stability to be reduced.. would rather keep paying the extra if there was a chance of a poor service. ...

 

 

Avoid. frown

 

I "upgraded" to FibreX and have bitterly regretted it.

 

Speed tests are faster but are meaningless.

 

Real-world performance and stability are significantly worse on FibreX.

 

If you leave your 130/10 cable contract you won't be able to go back - 130/10 cable has been "grandfathered" and is NLA. You will also lose your Cisco cable modem.

 

It's a one-way downgrade.  frown

 

 

 

 

Can you tell us whereabouts you are located? Do you think it's a "downgrade" in all locations, or are some locations having more problems than others?

 

If speed tests are faster, why are they meaningless?

 

Has Vodafone been able to give you any indication of when the situation is likely to improve?

 

I am still considering upgrading to FibreX from my 50Mbps download plan, but if the problems you describe are present in all areas, then this would certainly put me off!

 

Thanks

 

Fred


4892 posts

Uber Geek
+1 received by user: 3533

Lifetime subscriber

  # 1734751 11-Mar-2017 12:55
Send private message

frednz:

 

<snip>

 

Can you tell us whereabouts you are located? Do you think it's a "downgrade" in all locations, or are some locations having more problems than others?

 

If speed tests are faster, why are they meaningless?

 

Has Vodafone been able to give you any indication of when the situation is likely to improve?

 

<snip>

 

 

I am in Island Bay, on the notoriously troublesome node WKH. 

 

I can't comment on other areas, but there have been problems in Christchurch.

 

Speed tests to VF servers are almost always 200/20Mbps. (speed testing traffic gets priority)

 

Real-world speeds are typically much slower - always below 100Mbps (except at 4am!), and usually well below 50 Mbps.

 

Typically 20 Mbps during peak periods.

 

Many outages.

 

Here are my downstream speeds from an ACSData server in Auckland, charted by Time of Day, for the past week:

 

 

I was getting much better performance on my old 100/10 cable connection - esp international speeds - and fewer outages.

 

VF say that they will be upgrading their node software soon.

 

I suggest that you upgrade to cable 100/10 (if you can), rather than to "FibreX".





Sideface


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15


WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07


Techweek starting around NZ today
Posted 20-May-2019 09:52


Porirua City Council first to adopt new council software solution Datascape
Posted 15-May-2019 12:00


New survey provides insight into schools' technology challenges and plans
Posted 15-May-2019 09:30


Apple Music now available on Alexa devices in Australia and New Zealand
Posted 15-May-2019 09:11


Make a stand against cyberbullying this Pink Shirt Day
Posted 14-May-2019 20:23


Samsung first TV manufacturer to launch the Apple TV App and Airplay 2
Posted 14-May-2019 20:11


Vodafone New Zealand sold
Posted 14-May-2019 07:25


Kordia boosts cloud performance with locally-hosted Microsoft Azure ExpressRoute
Posted 8-May-2019 10:25


Microsoft Azure ExpressRoute in New Zealand opens up faster, more secure internet for Kiwi businesses
Posted 8-May-2019 09:39


Vocus Communications to deliver Microsoft Azure Cloud Solutions through Azure ExpressRoute
Posted 8-May-2019 09:25


Independent NZ feature film #statusPending to premiere during WLG-X
Posted 6-May-2019 22:13


The ultimate dog photoshoot with Nokia 9 PureView #ForgottenDogsofInstagram
Posted 6-May-2019 09:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.