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8 posts

Wannabe Geek

# 210484 29-Mar-2017 13:19
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I recently had a new ONT installed by Chorus, as the previous one had a faulty Ethernet port (GE1).


Ever since the new ONT was installed, the internet connection drops every 2 hours on the dot. Lights that are illuminated after connection is lost are power and optical (both green).


The only way to restore connection is by resetting the ONT.




Things I have tried before resetting the ONT.


1) Resetting the router (without resetting the ONT)


2) Changing the Ethernet cable multiple times.


3) Waiting to see if ONT will re-establish a connection.




I have called Vodafone, they believe the issue is with the modem not the ONT and are sending me a new one.


Doing some google research, I have come across another article similar to mine but with no resolution posted. (I am new so cannot post any links)




Has anyone come across this issue before?


Any advice would be greatly appreciated.



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1609 posts

Uber Geek

  # 1750316 29-Mar-2017 18:02
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So what you're saying is that the LAN1 light turns off every 2 hours? 


When it turns off, can you try plugging another device into the GE1 port, such as a computer?





I am home now, I have tried to plug in my computer to the GE1 port on the ONT, LAN1 light does not illuminate.



OK either this ONT is faulty as well, or your fibre connection is getting deprovisioned every 2 hours. Either way, it points to something on the Chorus network, get Vodafone to log another fault.

8 posts

Wannabe Geek

  # 1757896 7-Apr-2017 07:32
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Apolagies for no response.




Chorus replaced the ONT with another brand new one.


Since doing so, the internet does not drop out.




Thanks guys for the assistance.



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