[WXC/VFX] WRP400 Can't get into 'Voice' section

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Aaryn015

104 posts

Master Geek

# 21100 15-Apr-2008 20:13

Howdy,

Well, I'm finally online with Xnet, using an AM300 + WRP400 Router.

Internet is working, and I have a dial tone on my phone plugged into the WRP400. However, calls do not connect, nor can I call my VFX number.

So I am up to the part in the instructions that says: "Please enter the following link in the profile rule under the provisioning section of your Linksys device"

I am on hold with Xnet again and have been on hold for 30mins for the second time (not the greatest start, I got straight through at about 6pm!) so I'm gonna ask you lot.

Where do I find this "provisioning section" on the WRP400? I assume it's under the "Voice" top menu of the web interface. The trouble with this is, when ever I click on this "Voice" link, I get the popup asking for a username and password. I try enter the same username and password to login to the interface in the first place, but no go.

I don't recall touching this section or any settings other than the time when I logged in the first time, but I did try to reset the router to factory and start over. But this comes up with a screen asking "Please enter the password provided by service provider:", which I have no idea, and I'm worried about makings things worse.

Any ideas on the login issue, and even if I am on the right track to get my phone working?

Cheers
Aaron

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# 123807 15-Apr-2008 20:22

Aaryn015: Internet is working, and I have a dial tone on my phone plugged into the WRP400. However, calls do not connect, nor can I call my VFX number.

If you have Dial Tone, then the Profile Rule has already done its thing and your WRP400 has been provisioned for VFX. At this point, access to most of the Voice section is locked down by WxC.

Obviously something is wrong with your setup though and you will probably need to call the WxC helpdesk tomorrow to get it sorted.

There is one thing you could check:

- Have you entered the Primary and Secondary DNS addresses shown near the bottom of this page?

http://www.xnet.co.nz/support/

The SYSTEM page of the Voice section should let you do this.

That is about the only thing you should need to check. Failing that, I would call the helpdesk tomorrow unless anyone else has further ideas?

coffeebaron

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# 123814 15-Apr-2008 20:38

Have you checked your AM300 has the latest firmware and it is in half-bridge mode? Do you have Internet connectivity on the LAN side of the WRP400?
I've also struck issues with the VFX provisioning, where it doesn't seem to fully provision until over night. E.G. I've seen some that the voicemail can not be accessed, but the next day it is all go. I've also had a couple where a voice says you can make out going calls, but a few hours later it is all good.

Maybe just power it all off in the morning, then back on, then don't touch it for 5 minutes, then see if it all works.

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joshp

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WorldxChange

# 123816 15-Apr-2008 20:48

Hi Aaron,

I haven't seen your device try and register so I guess that you haven't yet been able to put the profile rule in.. if you plug a phone in you can dial #### then listen to the prompts.. if you enter RESET in numbers then press # then 1 to confirm.. this will wipe any voice settings on the router.. this should then allow you to access the voice section.. if you then click advanced settings.. then under provisioning you should fine profile rule.. put the provisioning link in there.. wait for the device to refresh.. then restart the device to kick it off..

See how you get on with that..

Cheers

Josh

http://wxc.co.nz

Aaryn015

104 posts

Master Geek

# 123821 15-Apr-2008 20:58

Cheers for the late replies fellas. Expecially you Josh, that's cool.

I think I've botched something and now I have something completely different. Now the only way to connect to the internet is through the AM300 alone. The WRP doesn't seem to be talking to it at all.

When I put the WRP400 and AM300 together via ethernet, the Internet light on the AM is never on, and I cannot access the AM setup interface.

I'm probably doing something wrong with the 'switch on' order. Just running through the WRP setup instructions again and I'll try Josh's suggestion.

joshp

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WorldxChange

# 123822 15-Apr-2008 21:05

just check that the wrp400 is setup for DHCP on its main interface.. i don't have one handy so can't give you the exact wording.. but it should be DHCP.. also ensure that you are going from the am300 ethernet to the blue ethernet port on the wrp400..

Cheers

Josh

http://wxc.co.nz

coffeebaron

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# 123824 15-Apr-2008 21:16

Pulled fresh out the box just for you:

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coffeebaron

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# 123827 15-Apr-2008 21:21

Factory reset the WRP400 using the reset pin hole button. Then:
AM300 --> Blue internet port on WRP400
Yellow LAN port on WRP400 --> computer

Check you have Internet access again

Than enter the VFX profile rule & save

Power reset WRP400

Leave for 5min

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Aaryn015

104 posts

Master Geek

# 123833 15-Apr-2008 21:34

joshp: just check that the wrp400 is setup for DHCP on its main interface.. i don't have one handy so can't give you the exact wording.. but it should be DHCP.. also ensure that you are going from the am300 ethernet to the blue ethernet port on the wrp400..

Cheers

Josh

Well back on teh AM300 bypassing the WRP400 again.

I ended up doing a hard reset after the config screen told me it can't set up and to to the hard reset. Did that, but no change - the WRP simply won't talk to the AM. I get the DSL light, but never the Internet light.

The one thing that was different on the fresh WRP400 setup was that after installation, it defaulted to "Static IP" and asked for all sorts of stuff on the setup form. There was a dropdown at the top and DHCP was the first option. Thought this was weird as the DHCP option was set by default on the first pass.

Checked out the wrp400 interface and it is indeed set to DHCP on the first screen. Here's what the rest says on that page:

Host Name : Blank
Domain Name : Blank
MTU : Auto Size : Disabled

Local IP Address :     192.168.15.1
Subnet Mask : 255.255.255.0

DHCP Server :     Enabled
Starting IP Address :     192.168.15.
Maximum DHCP Users :     50
IP Address Range :     192.168.15. 100 to 149
Client Lease Time :     0 minutes (0 means one day)
Static DNS 1 :     0.0.0.0
Static DNS 2 :     0.0.0.0
Static DNS 3 :     0.0.0.0
WINS :     0.0.0.0


Anyway, I'm lost now. lol.

Coffeebaron - I can't even get to that screen. As soon as I hit the "Voice" tab at the top, it pops up and asks me for a username and password. In much the same fashion as you normally login.

Damn. I must have done something. This was all working an hour ago, wireless and all.

Aaron

Aaryn015

104 posts

Master Geek

# 123848 15-Apr-2008 22:02

coffeebaron: Factory reset the WRP400 using the reset pin hole button. Then:
AM300 --> Blue internet port on WRP400
Yellow LAN port on WRP400 --> computer

Check you have Internet access again

Than enter the VFX profile rule & save

Power reset WRP400

Leave for 5min

Thanks for your persistance cofeebaron. I tried your suggestion - no good. It fails at the "Check you have Internet access again" part. There is no access. The WRP simply won't make the AM300 connect. I only seem able to make the AM300 connect to net when the WRP400 is totally out of the picture. Bit strange. I though hard resets are supposed to make it exactly the same as when you pulled it out of the box?

And now I've had enough of computers and am off to bed. Any further suggestions, please fire them through. But by the looks of things, I'll have to call Xnet tomorrow.

Cheers all for your help
Aaron

Aaryn015

104 posts

Master Geek

# 123875 15-Apr-2008 23:20

Well I lie. It did bother me enough to stay up trying to get it fixed.

Anyway, I'm back to being online thru the WRP400 now. Can't say what I did to make it work. The only two things are:

1. Both ethernet cables with the devices are yellow. But noticed that the one that came with the AM300 is a Cat 5E, and the one that came with the WRP400 is a Cat 5. I did have the 5E from the PC to router and the Cat 5 between the Router and Modem. I dunno if it makes a lick of difference but I swapped them around anyway. When I say swapped, I mean completely. The currently port-to-port connection was still correct, just using the opposite cables.

2. I noticed that when the PC was plugged directly to the modem, the connection dropped out after leaving it for a while. There was a setting in the modem interface to the effect of 'Connect on demand'. I changed this to "always on".

Other than that, I turned the modem off, then the router. Turn the modem back on, then the router. Leave for a couple of mins, and sweet.

So anyway. Internet all go through. However. No access to the 'Voice' tab in the WRP400 interface.

Josh, #### simply times out on the phone like any other number. I hear no prompts. Is it possible that it's the phone itself? I have a brand new Uniden wideband cordless plugged into port one of the WRP400.

So what I have is a dial tone, but calls don't go out, or come in.

Will try the helpline tomorrow.

Cheers
Aaron

grant_k

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# 123880 15-Apr-2008 23:31

Aaryn015: #### simply times out on the phone like any other number. I hear no prompts.

The info. I have got says it should be **** then 73738 then Press 1 to confirm Factory Reset.

On my WRT54GP2 (the previous model to WRP400) I hear Linksys Configuration Menu from the phone's earpiece after I press ****. I suggest you give it a try.

Aaryn015: So what I have is a dial tone, but calls don't go out, or come in.

Generally, the presence of a Dial Tone means that VFX is provisioned on that unit. Also, the fact that the Voice section is locked out.

Is your Phone 1 LED lit up?

Aaryn015

104 posts

Master Geek

# 123882 15-Apr-2008 23:53

grant_k:
Aaryn015: #### simply times out on the phone like any other number. I hear no prompts.

The info. I have got says it should be **** then 73738 then Press 1 to confirm Factory Reset.

On my WRT54GP2 (the previous model to WRP400) I hear Linksys Configuration Menu from the phone's earpiece after I press ****. I suggest you give it a try.

Aaryn015: So what I have is a dial tone, but calls don't go out, or come in.

Generally, the presence of a Dial Tone means that VFX is provisioned on that unit. Also, the fact that the Voice section is locked out.

Is your Phone 1 LED lit up?

Champion Grant,

Your directions work a treat and I am now able to open the "Voice" tab in the Interface!

Mine looks a little different to what coffeebaron posted, even though the Firmware version is exactly the same.

The only sub-tabs I have are Info, System, User 1, User 2

Clicking on System asks me for a password (in the browser window, not a popup like the previous issue). Just a password, no username. I notice that I have no dial tone at all now.

[UPDATE] - There is a small link to the top right that says 'Admin Login'. I clicked this and the entire display changes to the same as coffeebaron posted!

I go to "Provisioning" and add the Xnet provided URL in the "Profile Rule" box. Then click Save Settings. Wait for reload of interface. The WRP400 doesn't reboot or anything, just a white page that says it's updating before automatically displaying the Info page.

No dial tone, and no, the phone line light is not active with the phone on. (It was flickering very fast before when I heard a dial tone)

Cheers
Aaron

Aaryn015

104 posts

Master Geek

# 123883 16-Apr-2008 00:07

http://58.28.20.69/configs/default/default$MA.cfg

That's the URL in the directions I was given in my welcome email for the Profile Rule setting.

I just checked it in a browser and it doesn't exist, althought the directory http://58.28.20.69/configs/default/ does.

I guess that will explain why there is no dial tone. For the record, the original entry in the Profile Rule simply said WRP400.cfg. There must be a local file for getting started, which might explain why I had a dial tone before.

Cheers, but I think this is one for Xnet support now.

Aaron

Aaryn015

104 posts

Master Geek

# 123884 16-Apr-2008 00:32

Heh, just did a Geekzone search on that IP. Found another thread from a user with similar issues. Seems it will always get a 404 when viewed in a browser.

Anyway, the solution was POWER RESET. Unplugged the WRP400, plug back in wait a few mins. (7 to be exact). "Voice" tab is now locked again. I guess that's a security thing from Xnet as someone mentioned.

Phone works, internet works, wireless works. I'm stoked.

Now, finally time for be so my brain works tomorrow.

Thanks very much for your help everyone. If it wasn't for this forum, I woulda broken something by now.

Cheers
Aaron

grant_k

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# 123886 16-Apr-2008 00:53

Well done Aaron for persevering and getting it sorted

Power-cycling the device after entering the Profile Rule is necessary to cause it to load the Profile from WxC's server. Either that, or if you wait a day or so, it will probably do it by itself.

Anyway, you have it all working now, so that's brilliant news. It's always nice to hear a success story

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