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294 posts

Ultimate Geek


Topic # 21344 23-Apr-2008 18:36
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Let me explain my situation....

 Jan 2008:  On Xnet Fusion with VFX.  No problems.  However, because I wanted to use my SPA3102 for VFX, but also one of the "Outbound Only" gateways with another VoIP provider, I asked that this be enabled.  After some complications but great help from maverick and fellow geekzone-rs, it was all done....

Feb 2008:  My "outbound gateway" worked, but it "lose settings" every 2 days or so....  I posted something here, and was asked to ring up and get a "ticket number".  Fair enough, and I did that....

Start of Mar 2008:  No news, no update.  I rang up about 3-5 times in total...  Waiting times are getting longer (around 10-15mins)...  Someone always says they'll get back to me...  1 or 2 did...  But mostly not...

End of Mar 2008:  I finally got someone "following" my case.  Good chap there...  "Mr B".  He asked me to send a screenshot over, asked me some questions.  I was just going away from Auckland for about 1 week, so I did that on my return, start of April...

Start of April:  Called, wanted an update...  Ah yes, "someone would call me back, after they spoke with the operations dept"...  Nope....  Furthermore, gateway is not working AT ALL.

4 days ago:  Called again....  Was told that "sorry, but Mr B was away for sometime"...  Will call me back..  Nope....



But anyway...  You guys get the drift.  Xnet is really great online (especially here in Geekzone)... Polite on the phone too.... But I do have to say that the "official contact" via phone is pretty terrible...  Maybe it's because you guys are swamped with work, but hey, I've been waiting almost 3 whole months now.... 

Could someone please look into this for me???  Thanks!!!! (Username:  jesseycy)


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WorldxChange

  Reply # 125951 23-Apr-2008 19:24
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PM me the details, and what settings are being overwritten on the 3102, I thought this was already done as it was custom config.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



294 posts

Ultimate Geek


  Reply # 125969 23-Apr-2008 20:51
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Thanks!  I've sent you a PM...

 
 
 
 


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WorldxChange

  Reply # 126012 24-Apr-2008 05:56
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If you restart your device , see how you go now ,

Sorry we honestly thought this had been done as there were 2 such configs changed at the same time , and I did not see you come back online saying it wasn't working, The Tech team probably got confused as it was a custom config.

Aploagies for the confusion but hopefully you all should be good now.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

7 posts

Wannabe Geek


  Reply # 127883 2-May-2008 12:36
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I have had a similar experience with worldxchange's phone support line.

I've been trying since the end of march to get xtencity and I am sick of their phone system, the thought of having to ring up again to find out whats going on fills me with dread.

From what I've been reading this forum seems to be the place to get customer support and action, I will have to post here instead of ring in future.


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