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375 posts

Ultimate Geek


# 214440 11-May-2017 19:25
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VF upgrade me to VDSL with out notice and now can't login ,rang them they say I have to wait for someone to come out and fix it next week




 

 

 


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  # 1779834 11-May-2017 19:26
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Vodafone just don't move customers from ADSL to VDSL that I am aware of, You would need to request an upgrade

 

So you are saying you never spoke to anyone in VF about moving to VDSL it just happened?

 

Linux




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Ultimate Geek


  # 1779878 11-May-2017 20:51
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Never asked for VDSL,




 

 

 


 
 
 
 


'That VDSL Cat'
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  # 1779885 11-May-2017 21:38
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Linux:

 

Vodafone just don't move customers from ADSL to VDSL that I am aware of, You would need to request an upgrade

 

So you are saying you never spoke to anyone in VF about moving to VDSL it just happened?

 

Linux

 

 

I've seen this happen before, when sales are mixed with service, instead of it being a hey lets resolve your issue its a hey, thats because your on adsl.

 

 

 

@op what modem do you have?

 

do you have any dslstats?

 

 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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Ultimate Geek


  # 1782871 16-May-2017 00:17
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turns out someone from chorus wired up the neighbours wiring up the lamp post and put my  wires with the neighbours

 

might of still think people want a  1970s party line  " https://en.wikipedia.org/wiki/Party_line_(telephony) "(....yes he was a old guy 

 

so my modem was coming up as vdsl with speeds of 28mb +

 

but im on adsl2 +  15mb

 

so if neighbour has vdsl so could I maybe

 

will ring VF this week to find out




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Ultimate Geek


  # 1876877 3-Oct-2017 23:38
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this is happened again

 

i have not asked to be changed over

 

rang vodafone was told they upgrading every one who can get vdsl

 

any VF staff around who can verify this


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  # 1876913 4-Oct-2017 05:27
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  # 1877029 4-Oct-2017 09:36
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Wouldn't upgrade you/change plan without a conversation with you.





Channel Manager, Help & Support @ Vodafone NZ


 
 
 
 


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  # 1877037 4-Oct-2017 09:44
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MikeHales:

Wouldn't upgrade you/change plan without a conversation with you.


Maybe some investigation needs to ne done at to why the op has been informed this by vodafone?..



Chorus are keen on working with rsps to do exactly this. Would not be surprised if they too are doing it with vf.
Does work in vfs benefit afterall with the bonuses from chorus....




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 1877065 4-Oct-2017 10:11
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biggal:

 

this is happened again

 

i have not asked to be changed over

 

rang vodafone was told they upgrading every one who can get vdsl

 

any VF staff around who can verify this

 

 

Hi biggal, if you want to PM me with your address I can take a look at what's happening here from the Chorus side. ^Mike 


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Ultimate Geek


  # 1877419 4-Oct-2017 19:20
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The voda guy says wouldnt upgrade /with out talking to you..I have been told via email I can have vdsl because my house supports it ..never asked for it..they just sent me a brand new modem etc to be upgraded......they must be doing this for free as I haven't asked for it




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  # 1877423 4-Oct-2017 19:23
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I've seen a DSL circuits get churned because of a mix up of ASID's. Sort of slamming by mistake. Possible it's happened here? More likely though, one of those awesome VF reps...


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  # 1877433 4-Oct-2017 19:28
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chevrolux:

 

I've seen a DSL circuits get churned because of a mix up of ASID's. Sort of slamming by mistake. Possible it's happened here? More likely though, one of those awesome VF reps...

 

 

Sounds far more likely vodafone have taken up an offer to work with chorus to upgrade to VDSL where possible.

 

 

 

This benefits all parties, Generally, and is meant to be seamless to the customer.

 

 

 

Possibly OT, but..

 

Atleast for sparks case with this, there was very tight controls with chorus on which lines can be done including checking compatible modems first and notifications to customers letting them know (and giving the option to opt out)

 

Sometimes this does not go smooth, think we have been through some pretty chaotic ones (things like exchange migrations and upgrades at the same time simply do not mix at all) My props have been given to those behind the process on our side, along with ofcourse my input on things that could be done better :)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




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  # 1877511 4-Oct-2017 22:12
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What I think is a contractor has got the address wrong or some thing

 

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

 


Because it’s happened to me before even nz post have done it
As my address falls in to one of theses


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Chorus NZ

  # 1877700 5-Oct-2017 10:30
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biggal:

 

What I think is a contractor has got the address wrong or some thing

 

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

 


Because it’s happened to me before even nz post have done it
As my address falls in to one of theses

 

 

 

 

Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike


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  # 1877703 5-Oct-2017 10:34
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Chorusnz:

 

biggal:

 

What I think is a contractor has got the address wrong or some thing

 

Like done work at the exchange for 1a A street but done 1b A street or
The job was at 11 A street but gone to 17 A Street

 


Because it’s happened to me before even nz post have done it
As my address falls in to one of theses

 

 

 

 

Hi biggal, I've PM'd you all the info a request was Run to do a remote change to VDSL. All your wiring is still connected correctly though^mike

 

 

 

 

How can a customer be automatically  upgraded to VDSL doesn't it need to have a Master Filter installed at the address?


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