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604 posts

Ultimate Geek
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Topic # 214442 11-May-2017 22:19
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Hey all,

 

Anyone here been running into issues with congestion again as of late? Our speeds seem to have been slowly declining over the past few weeks, and tonight we're all over the place, but still several hundred Mbps below normal. I've power cycled the modem and router twice, and also called Vodafone to see if there were any reported faults. Here's a somewhat typical speed test tonight:

 

 

Insanely low for the FibreX Max 1000/100 plan. The technician was quite helpful and I'm expecting to hear more tomorrow, but I'm still perplexed why it's so bad. Even when it's not at its worst, though, it's still (arguably) underperforming:

 

 

Here's the best result I got tonight, which was a couple of minutes before the first one:

 

 

While the result isn't terrible, I'm still unhappy with the latency, and both the upload and download speeds are a far cry from what I was seeing a month ago.

 

I tried to space tests out fairly evenly, and there have been problems for some time tonight now. For ~20 minutes, I was completely unable to access several sites/services (e.g. Discord, Steam, Twitter, Reddit, et al). TrueNet's latest urban broadband report seems to indicate that Vodafone's been struggling with congestion a bit too.

 

http://truenet.nz/story/2017/04/march-2017-urban-broadband-report

 

Vodafone did give another 100 GB of Always Connected data so that I'd have a connection with more reliable performance, but I'm still hoping that this line gets fixed up soon.

 

Anyone else been experiencing any issues? Or is this (hopefully) just an isolated case that should be solved after Vodafone does some extra investigation?

Cheers all,
Kodiack






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85 posts

Master Geek
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  Reply # 1781854 14-May-2017 10:40
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Yes something is up. Karori 200/20 and cannot even run speedtest.  Browsing experience terrible, give up. Vodafone website says no problem.


85 posts

Master Geek
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  Reply # 1781857 14-May-2017 10:48
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OK, reboot cable modem and now back to normal. Have only been on FibreX a week - is this normal to have to do this?


 
 
 
 


2474 posts

Uber Geek
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  Reply # 1781858 14-May-2017 10:52
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Davos:

 

OK, reboot cable modem and now back to normal. Have only been on FibreX a week - is this normal to have to do this?

 

 

I sometimes (every 2-3 days) need to reboot the cable modem, otherwise I notice too the connection gets sluggish.




604 posts

Ultimate Geek
+1 received by user: 297


  Reply # 1787069 23-May-2017 20:59
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The congestion is real bad tonight. Seeing ~4 MB/s on Steam on the FibreX Max plan, and ~10-20 KB/s (not a typo) to a few servers in Australia.

 

I'm assuming this is a fairly local issue. I imagine there'd be riots in the streets if it was this bad everywhere.






520 posts

Ultimate Geek
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  Reply # 1787079 23-May-2017 21:13
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I fell sorry for you guys, hope you get on the UFB network soon.





Voice gives context



604 posts

Ultimate Geek
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  Reply # 1787101 23-May-2017 21:26
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Restarted everything and the situation did not improve. Still seeing low-to-mid single-digit MB/s download speeds on Steam, and downloads from anywhere else are grossly sub-par as well.

 

On the phone with Vodafone at the moment. Wondering if it's just congestion around this area, because it is always by far the worst around 9 PM.








604 posts

Ultimate Geek
+1 received by user: 297


  Reply # 1788226 25-May-2017 16:38
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https://truenet.nz/story/2017/05/april-2017-urban-broadband-report

 

Beginning to think that maybe the issues aren't so localised. I must just be on an especially bad node or something. :\








604 posts

Ultimate Geek
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  Reply # 1794854 5-Jun-2017 12:16
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Cable service has been painfully unreliable here over the weekend. We had the connection drop out once, and I had several friends over yesterday evening to just watch some stuff on YouTube and take turns playing Steam Roulette (i.e. we each play a random game on Steam in someone's library). I was getting buffering with videos at 8K, 4K60, and even standard 4K at some points. On Steam, I was rather frequently dipping to sub-5 MB/s at peak hour, using the New Zealand server.

 

I've been back and forth with Vodafone for a while, but keep getting told that there are "no other reports of congestion in the area". I've already been through the rest of the hoops too. They've flipped IPv6 off. We've done a factory reset of the router. They're reprovisioned the modem. We're just not getting anywhere near the consistently high level of performance that we were when the connection was first installed. Here's a speed test at off-peak hours:

 

 

Not too bad. Now if only it would perform like this at all hours of the day. Especially when we most want to use it.

 

I'm getting tempted to break contract and jump straight to proper fibre. I've seen Chorus vehicles lining the roads day in and day out, so they must be pumping out a lot of fibre installations here finally.






910 posts

Ultimate Geek
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  Reply # 1794856 5-Jun-2017 12:21
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Kodiack:

 

Cable service has been painfully unreliable here over the weekend. We had the connection drop out once, and I had several friends over yesterday evening to just watch some stuff on YouTube and take turns playing Steam Roulette (i.e. we each play a random game on Steam in someone's library). I was getting buffering with videos at 8K, 4K60, and even standard 4K at some points. On Steam, I was rather frequently dipping to sub-5 MB/s at peak hour, using the New Zealand server.

 

I've been back and forth with Vodafone for a while, but keep getting told that there are "no other reports of congestion in the area". I've already been through the rest of the hoops too. They've flipped IPv6 off. We've done a factory reset of the router. They're reprovisioned the modem. We're just not getting anywhere near the consistently high level of performance that we were when the connection was first installed. Here's a speed test at off-peak hours:

 

 

Not too bad. Now if only it would perform like this at all hours of the day. Especially when we most want to use it.

 

I'm getting tempted to break contract and jump straight to proper fibre. I've seen Chorus vehicles lining the roads day in and day out, so they must be pumping out a lot of fibre installations here finally.

 

 

 

 

They will allow you to break with no penalty.




604 posts

Ultimate Geek
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  Reply # 1794857 5-Jun-2017 12:22
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Pumpedd:

 

 

 

They will allow you to break with no penalty.

 

 

Oh? Why's that? That sounds like a good deal. :D






3281 posts

Uber Geek
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  Reply # 1794863 5-Jun-2017 12:32
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Why would you persist with cable (especially with problems like this) when you have fibre available?


271 posts

Ultimate Geek
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  Reply # 1794864 5-Jun-2017 12:33
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Kodiack:

 

Pumpedd:

 

 

 

They will allow you to break with no penalty.

 

 

Oh? Why's that? That sounds like a good deal. :D

 

 

 

 

the law - their ad say

 

"

 

Vodafone FibreX is a fantastic new way to connect ultra fast broadband to your home using world-leading DOCSIS 3.1 technology.

 

With Vodafone FibreX, you can stream HD videos, listen to your favourite music and download large files or games, even while the kids are watching HD On Demand TV, all at the same time!"

 

 

 

you not getting this, so not meeting the ad and their side of the contract, so can not charge you for breaking contract as not meeting what they say you will get.

 

 edit:

 

https://www.consumer.org.nz/articles/consumer-guarantees-act

 

  • Match the description given in advertisements or sales brochures, or by the sales assistant.

 

 

 

 

 




604 posts

Ultimate Geek
+1 received by user: 297


  Reply # 1794866 5-Jun-2017 12:35
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quickymart:

 

Why would you persist with cable (especially with problems like this) when you have fibre available?

 

 

Chorus kept pushing the install date further and further back. It was going to take months for us to get service, opposed to getting this installed in a handful of days.

 

Plus, FibreX Max was a pleasure to use back in Island Bay at my old flat, and it continued to run like a charm for several weeks here. I was happy to have a cheaper, reliable gigabit offering that was installed in no-time flat.

 

These problems simply did not exist when this connection was installed. I thought that perhaps Vodafone had finally gotten their issues sorted with the DOCSIS 3.1/D-CMTS rollout completed. But apparently I was wrong.






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Uber Geek
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  Reply # 1794896 5-Jun-2017 12:45
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Congestion has always been a problem with "FibreX".

 

I am on "FibreX" 200/20Mbps cable in Wellington.

 

Here are my time-of-day TrueNet downstream speed tests from Auckland (tested hourly, 24/7) for the past two months:

 

March 2017: slow all day

 

 Click to see full size

 

(click to view)

 

 April 2017: slow at peak hour

 

 Click to see full size

 

 (click to view)

 

Peak congestion is a very real problem, but is slowly improving.

 

Real-world speeds are nowhere near 200/20Mbps.

 

Downloads are typically at 2.5 megabytes per hour.  <<<  TYPO - Should read "per second".

 

I need to reboot my modem at least once a week, because downloads and uploads slow down markedly if I do not.





Sideface




604 posts

Ultimate Geek
+1 received by user: 297


  Reply # 1794897 5-Jun-2017 12:47
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Great stats, Sideface! Always appreciate some TrueNet data. :)

 

Sideface:

 

Downloads are typically at 2.5 megabytes per hour.

 

 

I do, however, hope that this was a typo. :P






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