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616 posts

Ultimate Geek


  # 1807271 26-Jun-2017 22:15
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Pumpedd:

 

Have you tried updating your Ethernet drivers?

 

I had a lot of issues late last year and the issues always occurred after downloading. Tried everything, but upgrading network drivers worked a treat.

 

 

I actually just updated my Ethernet drivers about two hours ago, haha! Saw some new drivers were released less than a week ago. The download speeds to Intel's site were fortunately fantastic. 56 MB download and it appeared to finish near-instantaneously.

 

I don't think this will help performance at all, but I certainly won't complain if it does. :)






4559 posts

Uber Geek


  # 1807290 26-Jun-2017 22:47
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Kodiack:I wonder if it would be worthwhile to get VDSL instead while I wait on fibre.

 

Yes, it would.


 
 
 
 


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  # 1807304 27-Jun-2017 06:10
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Have you logged a fault? and if so what have they said? looking at other peoples issues it seems to have been bad connections which have been mostly rectified by a contractor visit.


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  # 1807386 27-Jun-2017 09:19
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Three outages this morning, this becoming a tad annoying, and testing my loyalty to Vodafone.

@MikeHales @gaddman. Is there any updates or feedback on this?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 




616 posts

Ultimate Geek


  # 1807405 27-Jun-2017 09:45
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Jase2985:

 

Have you logged a fault? and if so what have they said? looking at other peoples issues it seems to have been bad connections which have been mostly rectified by a contractor visit.

 

 

I have indeed logged a fault. I'll be sure to post an update when/if I hear more.






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  # 1807411 27-Jun-2017 09:52
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have you called again to chase it up? to keep giving more examples? to keep pressing the issue?


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  # 1807418 27-Jun-2017 09:58
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I am not going to chase much longer. My partners patience has expired and mine is being greatly tested.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


 
 
 
 


615 posts

Ultimate Geek

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Vodafone NZ

  # 1807438 27-Jun-2017 10:17
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@MikeB4 - have passed your details onto our main guy to investigate.





Channel Manager, Help & Support @ Vodafone NZ




616 posts

Ultimate Geek


  # 1807441 27-Jun-2017 10:26
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Jase2985:

 

have you called again to chase it up? to keep giving more examples? to keep pressing the issue?

 

 

I've called plenty of times, to the point that I feel exhausted when I need to pick up the phone to give them a ring. Some agents are really helpful and understanding. Others not so much. They have all been nice at least, however.

 

Still waiting for my fibre order to get confirmed, at which point I'll likely just bear with this for a bit longer and then jump ship once we have a new connection. While bandwidth to many sites and services has been lower than I'd like, latency in games has fortunately been solid.






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  # 1807454 27-Jun-2017 10:56
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Island Bay, Wellington, 'FibreX" cable, 200/20 Mbps, on node WKH3.

 

These are TrueNet downstream ToD graphs for my connection, averaged over the past 4 weeks:

 

Wellington double dip:

 

Click to see full size

 

Auckland double dip:

 

Click to see full size

 

(click to view)

 

Both graphs show morning and evening speed dips down to 100 Mbps.

 

These double dips were NOT present in May.

 

I don't notice the speed dips, as my real-world speeds are always below 100 Mbps - typically 25 Mbps, at best 80 Mbps.  undecided

 

Note that these TrueNet stats are for my own connection only.





Sideface


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  # 1807484 27-Jun-2017 11:01
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@mikehales what about @Kodiack connection?


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Vodafone NZ

  # 1807584 27-Jun-2017 12:55
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@Kodiack - do message me with your account number and same guys can look into your issues too.





Channel Manager, Help & Support @ Vodafone NZ




616 posts

Ultimate Geek


  # 1807586 27-Jun-2017 13:00
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MikeHales:

 

@Kodiack - do message me with your account number and same guys can look into your issues too.

 

 

Cheers, I appreciate it. :) Message sent.






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  # 1809497 30-Jun-2017 12:00
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Speed this morning has not been good and I have just experienced two outages. 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


14031 posts

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  # 1809656 30-Jun-2017 15:23
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My wife gets back from a business trip this evening, if these issues are still continuing and it would be a miracle if they were not then I believe come Monday I will be looking for a new ISP after a very long time with Vodafone. 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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