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  # 1824366 18-Jul-2017 13:32
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Very good call with the Vodafone Retention team, we have a process in hand that is very acceptable and means I can stay with Vodafone which is my preference.





Mike
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Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1824493 18-Jul-2017 15:44
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MikeB4:

 

Very good call with the Vodafone Retention team, we have a process in hand that is very acceptable and means I can stay with Vodafone which is my preference.

 

 

 

 

Same here, but the small outages have been happening for a long time now, and I know you have congestion. But this network is now a year old and shouldn't have all these issues.

 

Maybe VF have decided not to spend any more on it and just get what they can for it.


 
 
 
 


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  # 1824496 18-Jul-2017 15:46
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What was the solution? Move to UFB or just give you lots of credits to make up for it being bad?





Richard rich.ms

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  # 1824559 18-Jul-2017 16:35
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richms:

What was the solution? Move to UFB or just give you lots of credits to make up for it being bad?



That is the fall back but I have agreed in the interim to keep with FibreX and try and resolve the issues with Vodafone. They agree that I can move to UFB if need be. I can stay with Vodafone as I find them a good company and I have great service from them. They have given compensation which I had not asked for which is awesome.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1824739 18-Jul-2017 20:13
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MikeB4:
richms:

 

What was the solution? Move to UFB or just give you lots of credits to make up for it being bad?

 



That is the fall back but I have agreed in the interim to keep with FibreX and try and resolve the issues with Vodafone. They agree that I can move to UFB if need be.  <snip>

 

 

I don't understand why you don't shift to (VF) UFB immediately - UFB is a proven and reliable technology, but "FibreX" is not.

 

I've had UFB in the past and now "FibreX" (currently my only option). UFB was vastly superior.





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  # 1824791 18-Jul-2017 21:36
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I came close and I may still move to UFB, the option to stay on FibreX if issues are fixed has the least strife and possible stress. Changing risks down time which we cannot have it also involves dealing directly or indirectly with Chorus something we don't relish. There is also the task of getting consents as we have  three way shared access. Lastly FibreX is cheaper per month than UFB but that is not too important.

 

I am also prepared to work with Vodafone to see if we can resolve the issues I have with Fibre X for a period of time. 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1824807 18-Jul-2017 22:01
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 Why not order UFB with another provider, get it installed, then move that connection to Vodafone if you prefer to stay with them?


 
 
 
 


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  # 1824823 18-Jul-2017 22:13
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I would not do that, it just does not seem right to me. The provider would incur costs.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


mdf

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  # 1824937 19-Jul-2017 07:45
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MikeB4: I would not do that, it just does not seem right to me. The provider would incur costs.


I hope Vodafone is rewarding you with a shedload of always connected data for your patience.

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  # 1824942 19-Jul-2017 08:08
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mdf:
MikeB4: I would not do that, it just does not seem right to me. The provider would incur costs.


I hope Vodafone is rewarding you with a shedload of always connected data for your patience.


I haven't sought compensation. I also feel that their excellent mobile backstop is not appropriate in this case. The outages are of short duration from 1 to 5 minutes and sometimes needing a reboot. By the time I switch to a mobile option the FibreX connected would be back up.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1824954 19-Jul-2017 08:22
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MikeB4: I would not do that, it just does not seem right to me. The provider would incur costs.

 

are you assuming that?


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  # 1824964 19-Jul-2017 08:57
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Jase2985:

 

MikeB4: I would not do that, it just does not seem right to me. The provider would incur costs.

 

are you assuming that?

 

 

 

 

I may have misunderstood Quickymart suggestion "Why not order UFB with another provider, get it installed, then move that connection to Vodafone if you prefer to stay with them?"  I took that as meaning to get UFB connected with say Spark then move it when it is connected

 

to Vodafone meaning move it straight away. Surely there is a minimum  time required to recover costs that would have been incurred by Spark and I feel it  would be unfair to do that.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1824974 19-Jul-2017 09:09
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you know there are no contract ISP's out there right? get the connection sorted with one of them and move after the first month. there is no early termination fee then.

 

and yes that is what quickymart is implying, engage a second ISP to get UFB connected then when it is move to Vodafone.


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  # 1824983 19-Jul-2017 09:33
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Jase2985:

 

you know there are no contract ISP's out there right? get the connection sorted with one of them and move after the first month. there is no early termination fee then.

 

and yes that is what quickymart is implying, engage a second ISP to get UFB connected then when it is move to Vodafone.

 

 

 

 

There would be no cost to me but there will be a cost to the ISP and that is something I wont do.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1824992 19-Jul-2017 09:56
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I can forsee the day when VF starts to move all FibreX customers to UFB.....their cable network seems so under maintained.


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