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  # 1825007 19-Jul-2017 10:18
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MikeB4:

 

Jase2985:

 

you know there are no contract ISP's out there right? get the connection sorted with one of them and move after the first month. there is no early termination fee then.

 

and yes that is what quickymart is implying, engage a second ISP to get UFB connected then when it is move to Vodafone.

 

 

 

 

There would be no cost to me but there will be a cost to the ISP and that is something I wont do.

 

 

please explain what cost you think the ISP will occur?


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  # 1825010 19-Jul-2017 10:24
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Jase2985:

 

MikeB4:

 

Jase2985:

 

you know there are no contract ISP's out there right? get the connection sorted with one of them and move after the first month. there is no early termination fee then.

 

and yes that is what quickymart is implying, engage a second ISP to get UFB connected then when it is move to Vodafone.

 

 

 

 

There would be no cost to me but there will be a cost to the ISP and that is something I wont do.

 

 

please explain what cost you think the ISP will occur?

 

 

 

 

I don't wish to dwell on this as its deflecting from the main issue of this thread. However if one starts a new business relationship there are costs involved such as accounting and billing setup, credit checks, man hours to implement the new connection etc etc 

 

I would like to ask that we please park this for now.





Mike
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Using empathy takes no energy and can gain so much. Try it.

 

 


 
 
 
 


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  # 1825020 19-Jul-2017 10:34
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I understand that its Chorus/Govt that pays for all new UFB connections under the UFB rollout plan. I expect the installation costs are hidden within the monthly rates.


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  # 1825831 20-Jul-2017 12:35
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Downers replaced the TC4400 and the Huawei HG659 this morning, all is good so far.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1826235 20-Jul-2017 21:45
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MikeB4:

Downers replaced the TC4400 and the Huawei HG659 this morning, all is good so far.


What did the replace it with Mike? More of the same or something different.




Kirk

 


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  # 1826327 21-Jul-2017 08:48
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kharris:
MikeB4:

Downers replaced the TC4400 and the Huawei HG659 this morning, all is good so far.


What did the replace it with Mike? More of the same or something different.


The TC 4400 has been replaced with the same of course. The HG659 also but that is just temporary I intend replacing that myself soon. I want to keep the keep the system all VF while it's sorted out.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1826339 21-Jul-2017 08:53
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MikeB4:
kharris:
MikeB4:

Downers replaced the TC4400 and the Huawei HG659 this morning, all is good so far.


What did the replace it with Mike? More of the same or something different.


The TC 4400 has been replaced with the same of course. The HG659 also but that is just temporary I intend replacing that myself soon. I want to keep the keep the system all VF while it's sorted out.

So they think it was a faulty modem/router that was causing your issues? What about the micro outages?




Kirk

 


 
 
 
 


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  # 1826343 21-Jul-2017 08:56
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They believe the Technicolor TC4400 was causing the drop outs but decided to replace both units in one trip to be sure it makes sense to cover bases.

I will report back here with updates.




Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1826361 21-Jul-2017 09:34
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I have the opportunity to meet Vodafone this Monday to go over this. Could anyone with problems please PM with some data I can use (e.g. area, type of problems, etc)?





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  # 1826362 21-Jul-2017 09:40
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freitasm:

I have the opportunity to meet Vodafone this Monday to go over this. Could anyone with problems please PM with some data I can use (e.g. area, type of problems, etc)?



Will do. I will type up something over the course of today




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1826366 21-Jul-2017 10:02
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MikeB4: They believe the Technicolor TC4400 was causing the drop outs but decided to replace both units in one trip to be sure it makes sense to cover bases.

I will report back here with updates.

 

I'm a bit confused then. 

 

A number of people on here have reported micro outages, including me from time to time. A while back @MikeHales said the following:

 

Apologies for the micro outages, the engineers have been looking into it and it's not a physical fault but rather connected to DHCP. Still working on it.

 

So is this a DHCP issue or a physical fault? It seems that in replacing your equipment they would be thinking the later?





Kirk

 


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  # 1826385 21-Jul-2017 10:18
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freitasm:

 

I have the opportunity to meet Vodafone this Monday to go over this. Could anyone with problems please PM with some data I can use (e.g. area, type of problems, etc)?

 

 

As luck would have it my connection hasn't been too bad of late.  I used to get micro outages of up to a minute or so but I haven't noticed any in the last week.

 

I do still have to restart the cable modem and router from time to time (@ every couple of weeks).  The cable modem seems to hang.  I still have a DHCP connection but no internet access.





Kirk

 


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  # 1826387 21-Jul-2017 10:23
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kharris:

 

MikeB4: They believe the Technicolor TC4400 was causing the drop outs but decided to replace both units in one trip to be sure it makes sense to cover bases.

I will report back here with updates.

 

I'm a bit confused then. 

 

A number of people on here have reported micro outages, including me from time to time. A while back @MikeHales said the following:

 

Apologies for the micro outages, the engineers have been looking into it and it's not a physical fault but rather connected to DHCP. Still working on it.

 

So is this a DHCP issue or a physical fault? It seems that in replacing your equipment they would be thinking the later?

 

 

It may or may not fix the issues I was having time will tell I guess. I am willing to work with them to resolve this issue (as long as it does not go on too long) and it really does not cost me anything except time. I was still getting the outages up until the equipment was replaced yesterday. I haven't spent much time online to notice if it is gone.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1826390 21-Jul-2017 10:34
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I am on 200/20 FibreX and am on a much discounted rate due to the "admitted" issues with the network that they are struggling to come to grips with. They have also noted on my files that they will let me cancel my contract without penalty if I want to. 

 

But, atm the price is attractive enough to put up with the odd micro outage. Because VF are having these issues and because we know they will probably always have these issues, I would always stay with VF router/modem!!


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