Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34
1028 posts

Uber Geek

Trusted

  # 1846999 15-Aug-2017 12:38
One person supports this post
Send private message

kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?





Kirk

 


1759 posts

Uber Geek
Inactive user


  # 1847020 15-Aug-2017 13:23
Send private message

kharris:

 

kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?

 

 

I can live with the poorish performance if the price is right, as cost is important in my circumstances. I was ready to switch to UFB because it was cheaper than my newly increased monthly fee, but clearly VF want to retain customers. They offered the discount, I didn't request it, as I was ready to leave. I dont believe VF Fibre should be charged at UFB rates due to its reliability that has been proven over and over for a decade. 

 

All I was saying earlier was how can you expect the VF techies to check into complaints when their own equipment isn't attached? I am not as techie as some..obviously.


 
 
 
 


14299 posts

Uber Geek

Trusted
Subscriber

  # 1847022 15-Aug-2017 13:27
One person supports this post
Send private message

Their equipment is connected, that is the Technicolor TC4400 Modem, I have been through the exercise of putting the HG659 and it made zero difference, it is very difficult and painful for me to change the router so I was not prepared to do for a pointless exercise. VF are quite capable to line testing etc with my router attached.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


1028 posts

Uber Geek

Trusted

  # 1847025 15-Aug-2017 13:37
Send private message

Pumpedd:

 

kharris:

 

kharris:

 

MikeB4:

 

Pumpedd:

 

MikeB4:

 

cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with. 

 

 

It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware. 

 

 

With respect no it does not make sense when they know  there are issues with their modems and their nodes.  I have also been through that previously and it makes no difference. It has nothing to do with the Router

 

 

Cough!... Mike certainly knows what he is talking about here.  The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.

 

There are many on geekzone that are using their own routers. 

 

I am on 200/20 and get drop outs but my "reported" speed is OK most of the time.   I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).

 

If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?

 

 

and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?

 

 

I can live with the poorish performance if the price is right, as cost is important in my circumstances. I was ready to switch to UFB because it was cheaper than my newly increased monthly fee, but clearly VF want to retain customers. They offered the discount, I didn't request it, as I was ready to leave. I dont believe VF Fibre should be charged at UFB rates due to its reliability that has been proven over and over for a decade. 

 

All I was saying earlier was how can you expect the VF techies to check into complaints when their own equipment isn't attached? I am not as techie as some..obviously.

 

 

My comment was based on you saying that Mike seemed to have more issues than most.... but you clearly have issues too.  I know that there are quite a few people that are actively following Mikes updates of his experience because their own experience is similar.  I am one of those people.  If you don't like Mikes posts then don't read them... this is the second time have had a negative response to one of his posts.

 

Vodafone can and have been testing Mikes' lines with his equipment attached.  It is a blanket answer for CSR's to ask customers to reinstate VF equipment... but once you get past them to the BB technical team you don't get asked to do this.

 

 





Kirk

 


14299 posts

Uber Geek

Trusted
Subscriber

  # 1847213 15-Aug-2017 17:15
Send private message

Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


1028 posts

Uber Geek

Trusted

  # 1847218 15-Aug-2017 17:24
Send private message

MikeB4:

 

Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 

 

 

I thought you were organising fibre through another ISP already? Or were you doing that through VF also?

 

 





Kirk

 


14299 posts

Uber Geek

Trusted
Subscriber

  # 1847233 15-Aug-2017 18:19
One person supports this post
Send private message

kharris:

MikeB4:


Hmmm call back  has not happened yell  I will be talking to other ISP's tomorrow, I was hoping to avoid that but today has pushed my decision and my wife's 



I thought you were organising fibre through another ISP already? Or were you doing that through VF also?


 



I was going to try and stay with VF but after bring cut off three times, used in phone ping pong, an obnoxious CSR
and a call back not recieved has made it very hard to continue. Today I received some of the worst customer service I have experienced in a long time.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


 
 
 
 


14299 posts

Uber Geek

Trusted
Subscriber

  # 1847372 16-Aug-2017 08:49
Send private message

My speed this morning an its faster than last night when we dropped to 24.7mbps download. I wont ring VF again as the experience is what I imagine getting a colonoscopy is like.

 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


190 posts

Master Geek

Trusted
Vodafone NZ

  # 1847393 16-Aug-2017 09:38
Send private message

Pumpedd:

 

Just been told by VF people that they are replacing modems on FibreX due to issues with manufacture from their supplier.

 

 

 

 

Whoever told you that is misinformed or has misunderstood. There are no issues I'm aware of that require a widespread modem replacement. Firmware upgrades are always on the cards, and some would have seen the recent thread advising of updates to the HG659 router.


1759 posts

Uber Geek
Inactive user


  # 1847401 16-Aug-2017 09:57
Send private message

gaddman:

 

Pumpedd:

 

Just been told by VF people that they are replacing modems on FibreX due to issues with manufacture from their supplier.

 

 

 

 

Whoever told you that is misinformed or has misunderstood. There are no issues I'm aware of that require a widespread modem replacement. Firmware upgrades are always on the cards, and some would have seen the recent thread advising of updates to the HG659 router.

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 


1028 posts

Uber Geek

Trusted

  # 1847409 16-Aug-2017 10:16
Send private message

Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?





Kirk

 


1759 posts

Uber Geek
Inactive user


  # 1847421 16-Aug-2017 10:38
Send private message

kharris:

 

Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?

 

 

Quite sure he said hardware.

 

But hey I may have got it wrong.


14299 posts

Uber Geek

Trusted
Subscriber

  # 1847422 16-Aug-2017 10:40
Send private message

kharris:

 

Pumpedd:

 

 

 

I first rang VF support to confirm that the offer to break my contract was still available and they then escalated my call. That person put me on hold for a few minutes to read my file and familiarise with my past issues. 

 

When he came back he confirmed I could break the VF contract and it was then he talked about the issues with the network and said he in fact also was on the same service as me. He then said that there was good news that faults had been found in the equipment and a rollout was going to be implemented. I commented that it was a bit sad that it has taken a whole year to sort this out. He then offered me a new 12 month contract which suited me as i didnt really want to deal with Chorus etc. 

 

 

Firmware rollout?

 

 

After the nightmare I had on phone calls with VF yesterday I doubt they have a clue what is going on.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

There is no planet B

 

 


615 posts

Ultimate Geek

Trusted
Vodafone NZ

  # 1847439 16-Aug-2017 11:06
Send private message

Apologies all - known issue with WKE.2 node (Newtown) - networks team working on it.





Channel Manager, Help & Support @ Vodafone NZ


1028 posts

Uber Geek

Trusted

  # 1847463 16-Aug-2017 11:41
Send private message

MikeHales:

 

Apologies all - known issue with WKE.2 node (Newtown) - networks team working on it.

 

 

Thanks - network status page still says no issues?





Kirk

 


1 | ... | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58


Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.