cut off three times trying to talk with VF, then they tell me I have to put the HG659 back on before they will look at it. I cannot physically do that and tried to explain that to the *cough* person I spoke with.
It does make sense .....you do seem to have a lot more issues than most and are not using VF hardware.
With respect no it does not make sense when they know there are issues with their modems and their nodes. I have also been through that previously and it makes no difference. It has nothing to do with the Router
Cough!... Mike certainly knows what he is talking about here. The HG659 is fine for 200/20 FibreX like @Pumpedd has.... but seems to drop at times for gigabit.
There are many on geekzone that are using their own routers.
I am on 200/20 and get drop outs but my "reported" speed is OK most of the time. I have not bothered to figure out if the problem is with the modem or the router (or a combination of the two).
If VF are rolling out new equipment due to manufacture problems then does that not suggest that using your own router should be better if that is the issue?
and while I am at it... if @MikeB4 seems to be the only one having issues then why did you, @Pumpedd , recently contact the VF retention team and get a discount based on poor performance and drop outs?