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  # 1796344 8-Jun-2017 07:56
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@MikeHales an you help here?




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1796407 8-Jun-2017 09:14
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MikeB4: I will be ringing VF this morning. My current Download is 27.41mbps and upload 0.92, yep 0.92. I have rebooted and disconnected all other devices.

 

That's great... it will be interesting to see how you get on.





Kirk

 


 
 
 
 


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  # 1796408 8-Jun-2017 09:14
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Am here, gathering info for feedback.





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  # 1796410 8-Jun-2017 09:16
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Something has changed in the last 20 minutes my connection has improved. It is 377.15mbps down and 93.34mbps second up. I have made no more adjustments to network or connectivity. This result is still way short of what I am paying for.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1796418 8-Jun-2017 09:26
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MikeHales:

 

Am here, gathering info for feedback.

 

 

Hi Mike

 

@Kodiack and @Sideface seem to show evidence of peak congestion but @gaddman (VF network team) said they are not aware of any congested cable nodes. 

 

It would be nice if some investigation could be done on specific cases to bring some truth as to what is actually going on.

 

At the moment there seems to be a lot of conjecture around traffic prioritisation and peek congestion.

 

Regards

 

Kirk.





Kirk

 


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  # 1796423 8-Jun-2017 09:32
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MikeHales:

 

Am here, gathering info for feedback.

 

 

 

 

awesome,

 

 

 

I am currently talking to your team on the phone





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1796449 8-Jun-2017 09:45
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kharris:

 

gaddman (VF network team) said they are not aware of any congested cable nodes. 

 

It would be nice if some investigation could be done on specific cases to bring some truth as to what is actually going on.

 

At the moment there seems to be a lot of conjecture around traffic prioritisation and peek congestion.

 

Regards

 

Kirk.

 

 

 

 

During the original saga there was a refusal to state whether they could detect congestion.

 

One would have hoped that during the docsis 3.1 upgrade that they would have implemented monitoring capabilities.

 

 

 

 








 
 
 
 


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  # 1796460 8-Jun-2017 10:04
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gbwelly:

 

 

 

During the original saga there was a refusal to state whether they could detect congestion.

 

One would have hoped that during the docsis 3.1 upgrade that they would have implemented monitoring capabilities.

 

 

Oh, I was assuming that because @gaddman said they are not aware of any congested cable nodes that they could actively monitor the nodes.





Kirk

 


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  # 1796483 8-Jun-2017 10:30
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I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1796514 8-Jun-2017 10:55
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MikeB4:

 

I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 

 

 

Which Node is this? and are they planning to check for noise on other nodes? Maybe the second part is a question for @MikeHales





Kirk

 


ajw

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  # 1796541 8-Jun-2017 11:42
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kharris:

 

MikeB4:

 

I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 

 

 

Which Node is this? and are they planning to check for noise on other nodes? Maybe the second part is a question for @MikeHales

 

 

 

 

Pity you didn't ring them earlier.

 

 


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  # 1796567 8-Jun-2017 12:21
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ajw:

 

kharris:

 

MikeB4:

 

I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 

 

 

Which Node is this? and are they planning to check for noise on other nodes? Maybe the second part is a question for @MikeHales

 

 

 

 

Pity you didn't ring them earlier.

 

 

 

 

If I was any of the other people on this thread having issues I'd be ringing quick smart.





Kirk

 


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  # 1796600 8-Jun-2017 12:58
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ajw:

 

kharris:

 

MikeB4:

 

I got through with a couple of minutes to talk to VF so that was excellent. I have just had a call back from Vodafone and they have detected noise on the Node and are getting a techie to look at it so should be all good in circa 24 hours. 

 

 

Which Node is this? and are they planning to check for noise on other nodes? Maybe the second part is a question for @MikeHales

 

 

 

 

Pity you didn't ring them earlier.

 

 

 

 

 

 

It was a matter of finding the time and I also wanted to eliminate my own network before taking VF's time. I am very happy with the Vodafone response.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1796683 8-Jun-2017 14:49
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Yikes at 2.48PM I had 0.24mbps down and  0.70mbps up 

 

 

 

Time to go sit in the spa pool me thinks 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1796749 8-Jun-2017 15:50
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OK, just want to clarify.

 

We do monitor the network consistently and there is NOT any congestion. If there are issues, it could be related to line, modem or network access points not network speeds and so please do let us/me know and then we can investigate those.

 

There were issues with regard to network software, which lead to dropouts and I've updated here about that previously. And unfortunately, we had a power outage that affected services earlier today that's been fixed.





Channel Manager, Help & Support @ Vodafone NZ


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