Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | ... | 34
927 posts

Ultimate Geek
+1 received by user: 225

Trusted

  Reply # 1796771 8-Jun-2017 16:06
One person supports this post
Send private message

MikeHales:

 

OK, just want to clarify.

 

We do monitor the network consistently and there is NOT any congestion. If there are issues, it could be related to line, modem or network access points not network speeds and so please do let us/me know and then we can investigate those.

 

There were issues with regard to network software, which lead to dropouts and I've updated here about that previously. And unfortunately, we had a power outage that affected services earlier today that's been fixed.

 

 

Sorry to ask the obvious, but if you monitor the network constantly, and I'm not doubting you don't, then how come no one found and fixed the noise detected on the node that Mike is on prior to him requesting assistance? Did this simply fall through the cracks? Could this same issue be occurring elsewhere without VF's knowledge.





Kirk

 




608 posts

Ultimate Geek
+1 received by user: 297


  Reply # 1796775 8-Jun-2017 16:08
One person supports this post
Send private message

MikeHales:

 

OK, just want to clarify.

 

We do monitor the network consistently and there is NOT any congestion. If there are issues, it could be related to line, modem or network access points not network speeds and so please do let us/me know and then we can investigate those.

 

There were issues with regard to network software, which lead to dropouts and I've updated here about that previously. And unfortunately, we had a power outage that affected services earlier today that's been fixed.

 

 

Could I ask what Vodafone's definition of "congestion" is? There does appear to be at least some form of congestion impacting Vodafone's network, as also indicated by the past two months' TrueNet reports.

 

https://truenet.nz/story/2017/04/march-2017-urban-broadband-report
https://truenet.nz/story/2017/05/april-2017-urban-broadband-report

Heck, the former TrueNet article's subtitle is even Vodafone's Homegrown Congestion. :P Take a look at the NZ page speed graph in that article in particular. Vodafone dips to ~2/3 of maximum performance at peak hour.

 

The congestion isn't anywhere remotely near as bad as it was last year, but both with that congestion and the improvement we saw after one of the shorter-term fixes, things looked good until they didn't. Each time, the congestion started out small; we'd see a few Mbps lower than usual here and there. But then the gap widened and the issues became more apparent through additional hours of the day. That's the exact behaviour that I'm seeing now, though this time around we're talking on a scale of hundreds of Mbps versus dozens. This means that while general use isn't impacted anywhere near as severely, peak hour does still result in diminished performance, especially for bandwidth-intensive applications such as downloading large titles from Steam.

 

I've been able to reproduce diminished performance at peak hour for a couple of months now. My recent numbers haven't been as bad as they were a couple of weeks ago, but they're still lower than they are through other periods throughout the day.

 

It feels like Vodafone is afraid to heavily overprovision their network. Capacity seems to get planned to be "just enough", until more and more people sign up and compete for their own share of that capacity.

 

I know that FibreX Max connections can reach some truly awesome theoretical maxes and I praised the network with much consistency when we first got gigabit. I was amazed to get such stellar performance at such a competitive price tag. I figured that Vodafone realised how important it was to compete with fibre if they wanted the DOCSIS cable network to survive and thrive. But it feels like - once again - the network is only being given bare minimum support until it's inevitably cannibalised by UFB.

 

The cable network does have a lot going for it: It's cheaper; it's painlessly quick and simple to get connected in comparison to fibre; and under the right conditions, it could and should be every bit as fast as fibre for most common use cases.

 

Vodafone could stand to make a lot of money here from people that cannot put up with the delays and headaches involved with waiting for Chorus to get fibre installed at the premise. I only wish that I saw the already massive investment going further. I want to sing praises about my FibreX Max line again, I really do. But it's not easy when I sometimes feel I would be better off on VDSL with another provider that's got more room to spare on their network.






577 posts

Ultimate Geek
+1 received by user: 200

Trusted
Vodafone NZ

  Reply # 1796782 8-Jun-2017 16:13
One person supports this post
Send private message

 @kharris With regard to that specific one, we were aware of it and working on it. I doubled checked as the advice to switch back to HG659 modem was unnecessary, it was a specific issue on that node.





Channel Manager, Help & Support @ Vodafone NZ


12601 posts

Uber Geek
+1 received by user: 5913

Trusted

  Reply # 1796786 8-Jun-2017 16:18
One person supports this post
Send private message

I swapped at the routers and as expected it made no difference as the issue lays outside my network. I did this to eliminate any issues my side of the ONT which was only fair to do to assist Vodafone. I have swapped back to my R7000 again. 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


927 posts

Ultimate Geek
+1 received by user: 225

Trusted

  Reply # 1796787 8-Jun-2017 16:18
Send private message

Thanks.

 

MikeHales:

 

 @kharris With regard to that specific one, we were aware of it and working on it. I doubled checked as the advice to switch back to HG659 modem was unnecessary, it was a specific issue on that node.

 





Kirk

 


83 posts

Master Geek
+1 received by user: 20


  Reply # 1796806 8-Jun-2017 16:51
Send private message

Kodiack:

 

 

 

Could I ask what Vodafone's definition of "congestion" is? There does appear to be at least some form of congestion impacting Vodafone's network, as also indicated by the past two months' TrueNet reports.

 

https://truenet.nz/story/2017/04/march-2017-urban-broadband-report
https://truenet.nz/story/2017/05/april-2017-urban-broadband-report

Heck, the former TrueNet article's subtitle is even Vodafone's Homegrown Congestion. :P Take a look at the NZ page speed graph in that article in particular. Vodafone dips to ~2/3 of maximum performance at peak hour.

 

 

 

 

Yeah, but the TrueNet reports are complaining about congestion in webpage download speeds. The main complaints in this thread are about speedtest speed drops. The April TrueNet report states that FibreX drops to 93% of max at peak time - which doesn't sound anything like the major drops that some of us are having. I'm starting to think that the issues are localised. Just because it LOOKS like congestion, it doesn't mean it IS congestion.


653 posts

Ultimate Geek
+1 received by user: 268


  Reply # 1796818 8-Jun-2017 17:05
4 people support this post
Send private message

Shadbolt:

 

Just because it LOOKS like congestion, it doesn't mean it IS congestion.

 

 

 

 








7674 posts

Uber Geek
+1 received by user: 2527

Subscriber

  Reply # 1796834 8-Jun-2017 17:50
One person supports this post
Send private message

Shadbolt:

 

Kodiack:

 

 

 

Could I ask what Vodafone's definition of "congestion" is? There does appear to be at least some form of congestion impacting Vodafone's network, as also indicated by the past two months' TrueNet reports.

 

https://truenet.nz/story/2017/04/march-2017-urban-broadband-report
https://truenet.nz/story/2017/05/april-2017-urban-broadband-report

Heck, the former TrueNet article's subtitle is even Vodafone's Homegrown Congestion. :P Take a look at the NZ page speed graph in that article in particular. Vodafone dips to ~2/3 of maximum performance at peak hour.

 

 

 

 

Yeah, but the TrueNet reports are complaining about congestion in webpage download speeds. The main complaints in this thread are about speedtest speed drops. The April TrueNet report states that FibreX drops to 93% of max at peak time - which doesn't sound anything like the major drops that some of us are having. I'm starting to think that the issues are localised. Just because it LOOKS like congestion, it doesn't mean it IS congestion.

 

 

but if it appears at certain parts of the day, say 3pm to 10pm every day then....


3712 posts

Uber Geek
+1 received by user: 782


  Reply # 1796841 8-Jun-2017 18:30
Send private message

MikeB4:

 

I swapped at the routers and as expected it made no difference as the issue lays outside my network. I did this to eliminate any issues my side of the ONT which was only fair to do to assist Vodafone. I have swapped back to my R7000 again. 

 

 

ONT?


927 posts

Ultimate Geek
+1 received by user: 225

Trusted

  Reply # 1796861 8-Jun-2017 19:27
Send private message

quickymart:

ONT?


Optical Network Terminal. It's the point when the fibre terminates and the signal is converted to come into the house.




Kirk

 


1216 posts

Uber Geek
+1 received by user: 273


  Reply # 1796878 8-Jun-2017 19:41
4 people support this post
Send private message

kharris:
quickymart:

ONT?


Optical Network Terminal. It's the point when the fibre terminates and the signal is converted to come into the house.

 

 

I think he is referring to the fact its cable so its a copper network interface not optical.

2614 posts

Uber Geek
+1 received by user: 366

Trusted

  Reply # 1796879 8-Jun-2017 19:42
Send private message

Would noise on the node be related to uncorrectable errors showing on the cable modem interface?


927 posts

Ultimate Geek
+1 received by user: 225

Trusted

  Reply # 1796970 8-Jun-2017 22:56
Send private message

yitz:
kharris:
quickymart:

ONT?


Optical Network Terminal. It's the point when the fibre terminates and the signal is converted to come into the house.


I think he is referring to the fact its cable so its a copper network interface not optical.


True. I was busy and not thinking.




Kirk

 




608 posts

Ultimate Geek
+1 received by user: 297


  Reply # 1796983 9-Jun-2017 00:23
Send private message

Not congestion, but the internet is dead here tonight, both for us and for the neighbours (who also have FibreX).





3712 posts

Uber Geek
+1 received by user: 782


  Reply # 1796984 9-Jun-2017 00:24
One person supports this post
Send private message

Yes, I was wondering why a cable connection would be somehow using an ONT :)


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | ... | 34
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.