Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | ... | 34
914 posts

Ultimate Geek
+1 received by user: 222

Trusted
Subscriber

  Reply # 1796771 8-Jun-2017 16:06
One person supports this post
Send private message quote this post

MikeHales:

 

OK, just want to clarify.

 

We do monitor the network consistently and there is NOT any congestion. If there are issues, it could be related to line, modem or network access points not network speeds and so please do let us/me know and then we can investigate those.

 

There were issues with regard to network software, which lead to dropouts and I've updated here about that previously. And unfortunately, we had a power outage that affected services earlier today that's been fixed.

 

 

Sorry to ask the obvious, but if you monitor the network constantly, and I'm not doubting you don't, then how come no one found and fixed the noise detected on the node that Mike is on prior to him requesting assistance? Did this simply fall through the cracks? Could this same issue be occurring elsewhere without VF's knowledge.





Kirk

 




606 posts

Ultimate Geek
+1 received by user: 297


  Reply # 1796775 8-Jun-2017 16:08
One person supports this post
Send private message quote this post

MikeHales:

 

OK, just want to clarify.

 

We do monitor the network consistently and there is NOT any congestion. If there are issues, it could be related to line, modem or network access points not network speeds and so please do let us/me know and then we can investigate those.

 

There were issues with regard to network software, which lead to dropouts and I've updated here about that previously. And unfortunately, we had a power outage that affected services earlier today that's been fixed.

 

 

Could I ask what Vodafone's definition of "congestion" is? There does appear to be at least some form of congestion impacting Vodafone's network, as also indicated by the past two months' TrueNet reports.

 

https://truenet.nz/story/2017/04/march-2017-urban-broadband-report
https://truenet.nz/story/2017/05/april-2017-urban-broadband-report

Heck, the former TrueNet article's subtitle is even Vodafone's Homegrown Congestion. :P Take a look at the NZ page speed graph in that article in particular. Vodafone dips to ~2/3 of maximum performance at peak hour.

 

The congestion isn't anywhere remotely near as bad as it was last year, but both with that congestion and the improvement we saw after one of the shorter-term fixes, things looked good until they didn't. Each time, the congestion started out small; we'd see a few Mbps lower than usual here and there. But then the gap widened and the issues became more apparent through additional hours of the day. That's the exact behaviour that I'm seeing now, though this time around we're talking on a scale of hundreds of Mbps versus dozens. This means that while general use isn't impacted anywhere near as severely, peak hour does still result in diminished performance, especially for bandwidth-intensive applications such as downloading large titles from Steam.

 

I've been able to reproduce diminished performance at peak hour for a couple of months now. My recent numbers haven't been as bad as they were a couple of weeks ago, but they're still lower than they are through other periods throughout the day.

 

It feels like Vodafone is afraid to heavily overprovision their network. Capacity seems to get planned to be "just enough", until more and more people sign up and compete for their own share of that capacity.

 

I know that FibreX Max connections can reach some truly awesome theoretical maxes and I praised the network with much consistency when we first got gigabit. I was amazed to get such stellar performance at such a competitive price tag. I figured that Vodafone realised how important it was to compete with fibre if they wanted the DOCSIS cable network to survive and thrive. But it feels like - once again - the network is only being given bare minimum support until it's inevitably cannibalised by UFB.

 

The cable network does have a lot going for it: It's cheaper; it's painlessly quick and simple to get connected in comparison to fibre; and under the right conditions, it could and should be every bit as fast as fibre for most common use cases.

 

Vodafone could stand to make a lot of money here from people that cannot put up with the delays and headaches involved with waiting for Chorus to get fibre installed at the premise. I only wish that I saw the already massive investment going further. I want to sing praises about my FibreX Max line again, I really do. But it's not easy when I sometimes feel I would be better off on VDSL with another provider that's got more room to spare on their network.






 
 
 
 


505 posts

Ultimate Geek
+1 received by user: 182

Trusted
Vodafone NZ

  Reply # 1796782 8-Jun-2017 16:13
One person supports this post
Send private message quote this post

 @kharris With regard to that specific one, we were aware of it and working on it. I doubled checked as the advice to switch back to HG659 modem was unnecessary, it was a specific issue on that node.





Channel Manager, Help & Support @ Vodafone NZ


Onward
11419 posts

Uber Geek
+1 received by user: 5143

Trusted
Subscriber

  Reply # 1796786 8-Jun-2017 16:18
One person supports this post
Send private message quote this post

I swapped at the routers and as expected it made no difference as the issue lays outside my network. I did this to eliminate any issues my side of the ONT which was only fair to do to assist Vodafone. I have swapped back to my R7000 again. 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


914 posts

Ultimate Geek
+1 received by user: 222

Trusted
Subscriber

  Reply # 1796787 8-Jun-2017 16:18
Send private message quote this post

Thanks.

 

MikeHales:

 

 @kharris With regard to that specific one, we were aware of it and working on it. I doubled checked as the advice to switch back to HG659 modem was unnecessary, it was a specific issue on that node.

 





Kirk

 


83 posts

Master Geek
+1 received by user: 20


  Reply # 1796806 8-Jun-2017 16:51
Send private message quote this post

Kodiack:

 

 

 

Could I ask what Vodafone's definition of "congestion" is? There does appear to be at least some form of congestion impacting Vodafone's network, as also indicated by the past two months' TrueNet reports.

 

https://truenet.nz/story/2017/04/march-2017-urban-broadband-report
https://truenet.nz/story/2017/05/april-2017-urban-broadband-report

Heck, the former TrueNet article's subtitle is even Vodafone's Homegrown Congestion. :P Take a look at the NZ page speed graph in that article in particular. Vodafone dips to ~2/3 of maximum performance at peak hour.

 

 

 

 

Yeah, but the TrueNet reports are complaining about congestion in webpage download speeds. The main complaints in this thread are about speedtest speed drops. The April TrueNet report states that FibreX drops to 93% of max at peak time - which doesn't sound anything like the major drops that some of us are having. I'm starting to think that the issues are localised. Just because it LOOKS like congestion, it doesn't mean it IS congestion.


562 posts

Ultimate Geek
+1 received by user: 229

Subscriber

  Reply # 1796818 8-Jun-2017 17:05
4 people support this post
Send private message quote this post

Shadbolt:

 

Just because it LOOKS like congestion, it doesn't mean it IS congestion.

 

 

 

 








7049 posts

Uber Geek
+1 received by user: 2232

Subscriber

  Reply # 1796834 8-Jun-2017 17:50
One person supports this post
Send private message quote this post

Shadbolt:

 

Kodiack:

 

 

 

Could I ask what Vodafone's definition of "congestion" is? There does appear to be at least some form of congestion impacting Vodafone's network, as also indicated by the past two months' TrueNet reports.

 

https://truenet.nz/story/2017/04/march-2017-urban-broadband-report
https://truenet.nz/story/2017/05/april-2017-urban-broadband-report

Heck, the former TrueNet article's subtitle is even Vodafone's Homegrown Congestion. :P Take a look at the NZ page speed graph in that article in particular. Vodafone dips to ~2/3 of maximum performance at peak hour.

 

 

 

 

Yeah, but the TrueNet reports are complaining about congestion in webpage download speeds. The main complaints in this thread are about speedtest speed drops. The April TrueNet report states that FibreX drops to 93% of max at peak time - which doesn't sound anything like the major drops that some of us are having. I'm starting to think that the issues are localised. Just because it LOOKS like congestion, it doesn't mean it IS congestion.

 

 

but if it appears at certain parts of the day, say 3pm to 10pm every day then....


3337 posts

Uber Geek
+1 received by user: 637


  Reply # 1796841 8-Jun-2017 18:30
Send private message quote this post

MikeB4:

 

I swapped at the routers and as expected it made no difference as the issue lays outside my network. I did this to eliminate any issues my side of the ONT which was only fair to do to assist Vodafone. I have swapped back to my R7000 again. 

 

 

ONT?


914 posts

Ultimate Geek
+1 received by user: 222

Trusted
Subscriber

  Reply # 1796861 8-Jun-2017 19:27
Send private message quote this post

quickymart:

ONT?


Optical Network Terminal. It's the point when the fibre terminates and the signal is converted to come into the house.




Kirk

 


947 posts

Ultimate Geek
+1 received by user: 187


  Reply # 1796878 8-Jun-2017 19:41
4 people support this post
Send private message quote this post

kharris:
quickymart:

ONT?


Optical Network Terminal. It's the point when the fibre terminates and the signal is converted to come into the house.

 

 

I think he is referring to the fact its cable so its a copper network interface not optical.

2520 posts

Uber Geek
+1 received by user: 318

Trusted

  Reply # 1796879 8-Jun-2017 19:42
Send private message quote this post

Would noise on the node be related to uncorrectable errors showing on the cable modem interface?


914 posts

Ultimate Geek
+1 received by user: 222

Trusted
Subscriber

  Reply # 1796970 8-Jun-2017 22:56
Send private message quote this post

yitz:
kharris:
quickymart:

ONT?


Optical Network Terminal. It's the point when the fibre terminates and the signal is converted to come into the house.


I think he is referring to the fact its cable so its a copper network interface not optical.


True. I was busy and not thinking.




Kirk

 




606 posts

Ultimate Geek
+1 received by user: 297


  Reply # 1796983 9-Jun-2017 00:23
Send private message quote this post

Not congestion, but the internet is dead here tonight, both for us and for the neighbours (who also have FibreX).





3337 posts

Uber Geek
+1 received by user: 637


  Reply # 1796984 9-Jun-2017 00:24
One person supports this post
Send private message quote this post

Yes, I was wondering why a cable connection would be somehow using an ONT :)


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | ... | 34
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.