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935 posts

Ultimate Geek
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  Reply # 1799709 13-Jun-2017 22:06
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MikeB4:
kharris:
MikeB4: Yet another outage tonight. This is becoming frustrating.

And nothing in the area on the network status page. No surprises there though. Not sure it is used nearly as much as it needs to be. Wouldn't be a good look to publish too many I imagine.


My wife was saying tonight that maybe it's getting to the time we considered changing to a UFB provider. We are however on contract.


Well you have good evidence of the service not being provided lately. Have you considered asking vf to swap you in to fibre. I think you have a good case.




Kirk

 


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  Reply # 1799738 14-Jun-2017 05:24
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given the issues and frustrations you are having you should have zero issues getting out of a contract as vodafone are failing to live up to their end of it.

 

I would start the process for fibre.


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  Reply # 1799759 14-Jun-2017 08:12
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This morning it is not good, I am getting micro outages of a few minutes and download speeds ranging from 87mbps to 142mbps.

I would prefer to stay with Vodafone, I am a longtime customer and I have received good service over the years, I am however beginning to feel there is something fundamentally wrong with the FibreX service.I am coming under increasing pressure from members of the house hold to find an alternative.

I know the node I'm am connected to has had specific issues however it is clear from this thread that the issues are wider, reading VFs Facebook page and the Community section on the VF website confirms this.

@MikeHales is there any updates for these issues.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1799823 14-Jun-2017 08:49
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I wouldn't look at loyalty as a reason to stay with a provider not providing the service you seek.

582 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1799833 14-Jun-2017 09:02
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Yes, we have identified the faults (multiple) and a technician is working on them. We've made progress but the noise (dropouts) is still under repair. Again, apologies for the inconvenience but we're onto it. As soon as I get a fix time/date, will message you.

 

Cheers





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1799847 14-Jun-2017 09:31
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MikeHales:

 

Yes, we have identified the faults (multiple) and a technician is working on them. We've made progress but the noise (dropouts) is still under repair. Again, apologies for the inconvenience but we're onto it. As soon as I get a fix time/date, will message you.

 

Cheers

 

 

Thank you for the update Mike I appreciate it





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1799850 14-Jun-2017 09:49
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MikeHales:

Yes, we have identified the faults (multiple) and a technician is working on them. We've made progress but the noise (dropouts) is still under repair. Again, apologies for the inconvenience but we're onto it. As soon as I get a fix time/date, will message you.


Cheers


Mike
Why is this fault not listed on your network status page. Do only some faults make it to that page? It is surely affecting other customers on the node. I am also pretty sure the outage I had the other day was not listed either.




Kirk

 


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  Reply # 1799856 14-Jun-2017 10:03
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MikeHales:

 

Yes, we have identified the faults (multiple) and a technician is working on them. We've made progress but the noise (dropouts) is still under repair. Again, apologies for the inconvenience but we're onto it. As soon as I get a fix time/date, will message you.

 

Cheers

 

 

Perhaps for the benefit of the audience here, a quick and dirty on what causes noise in a cable system, and what the impacts are, would be nice.

 

I expect it's a combination of:

 

1. Deteriorated sheaths, enabling water (rain) to get into cables with copper in them, sapping electricity 

 

2. RQ'd connections that have never been properly terminated, enabling broadcast signals from radio and tv to enter the network (I see lots of these around kelburn karori and thorndon)

 

3. Corroded connections on the poles to the local taps

 

Then you can say what Voda is (finally) doing to address the problem, and what the community here can assist with (in the absence of a field network maintenance programme by Voda)





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AK

 

 

 

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Vodafone NZ

  Reply # 1801409 15-Jun-2017 11:21
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Sure, you mean in general rather than this specific case?





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1801536 15-Jun-2017 13:47
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I am pleased to report that I am getting speeds as follows.... 893.63mbps download, 95.03mbps upload on a 5ms ping. I made small changes to my network last night, which caused considerable pain, note to self don't fall out of a wheelchair while over reaching.

 

I guess Vodafone must have done a lot.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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  Reply # 1801538 15-Jun-2017 13:53
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MikeHales:

 

Sure, you mean in general rather than this specific case?

 

 

Mike

 

Voda have a (very self-inflicted) reputation issue on cable, which is inflamed by the apparent lack of attention for real customer complaints.

 

You could put this into the context of Mike above, or in general, but you havent spent $40m on this upgrade just to fail at the hurdle of maintenance

 

Community appreciates you're man on the ground, so part of telling us where things could have been (for noise), ideas on what to look for as well as what Voda is doing to salvage it's reputation in this area, would be a good thing.

 

UFB is new, empty and without maintenance issues (yet). Those will come quickly enough. Voda has chosen to compete but appears to be making a dogs breakfast of it for parts of the population.

 

I'm lucky that I've never really been impacted, but I also have choice now - and if I go, that means Internet, TV, Phone and Mobile go too :-)

 

PR opportunity - but real PR, not the prepackaged useless statements from comms.

 

 





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AK

 

 

 

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  Reply # 1801540 15-Jun-2017 13:55
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MikeB4:

 

I am pleased to report that I am getting speeds as follows.... 893.63mbps download, 95.03mbps upload on a 5ms ping. I made small changes to my network last night, which caused considerable pain, note to self don't fall out of a wheelchair while over reaching.

 

I guess Vodafone must have done a lot.

 

 

Whoa, that's a fantastic improvement! I've been getting better speeds at my flat as well, but not quite those numbers. Seeing ~800/90 Mbps at most hours, dipping to ~400-700/90 Mbps at peak hours. There's a lot of variance around 9 PM. But at least it's doing better now than it was a couple of weeks ago.






ajw

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  Reply # 1801544 15-Jun-2017 13:59
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Kodiack:

 

MikeB4:

 

I am pleased to report that I am getting speeds as follows.... 893.63mbps download, 95.03mbps upload on a 5ms ping. I made small changes to my network last night, which caused considerable pain, note to self don't fall out of a wheelchair while over reaching.

 

I guess Vodafone must have done a lot.

 

 

Whoa, that's a fantastic improvement! I've been getting better speeds at my flat as well, but not quite those numbers. Seeing ~800/90 Mbps at most hours, dipping to ~400-700/90 Mbps at peak hours. There's a lot of variance around 9 PM. But at least it's doing better now than it was a couple of weeks ago.

 

 

The upgrade cost was $22 million.

 

https://www.computerworld.co.nz/article/588468/huawei-hand-vodafone-rolls-22-million-network-upgrade-christchurch-wellington/

 

 

 

 


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Vodafone NZ

  Reply # 1801561 15-Jun-2017 14:22
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Good to know, sorry about the pain!





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1801566 15-Jun-2017 14:39
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I guess I spoke too soon, getting some micro outages lasting about a minute.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


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