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Ultimate Geek
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Topic # 215039 9-Jun-2017 12:16
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http://www.stuff.co.nz/business/industries/93499085/vodafone-customers-faces-fourth-day-of-long-email-delays

 

 

So, uh, four days and still no cause found?

 

 

"...Elissa Downey said on Friday morning that it had yet to identify the cause of the problem or work out when it might be fixed."

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572 posts

Ultimate Geek
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  Reply # 1797304 9-Jun-2017 13:55
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I hope the SPAM issue is fixed soon, also. Last night when trying to send an email, I got an error in Outlook about the SMTP server having low resources.


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Uber Geek
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  Reply # 1797514 9-Jun-2017 22:06
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From their web site -

 

Clearnet and Paradise Email Delays
Update @ 13:30 09/06
Vodafone is aware that some people using Paradise and Clearnet email may be experiencing a higher than usual level of spam with a particular surge this week.

 

This global volume and the measures we are taking to reduce the spam have had a knock on effect on email performance.

 

We are working around the clock to clear the backlog and reduce the garbage coming into our customers’ inboxes.

 

We wish to thank customers for their patience.  We also encourage customers to exercise caution when opening emails if they don’t know where they came from


 
 
 
 


UHD



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Ultimate Geek
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  Reply # 1797600 10-Jun-2017 09:05
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Almost a week for the left hand to begin talking to the right. Is Vodafone the new Telecom?


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  Reply # 1797604 10-Jun-2017 09:19
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Still delays with incoming emails, and spam suddenly started again ... weight loss pills and stock trading apps <s>.

 

Maybe time they converted all our Clear and Paradise addresses over to Voda (presumably a different server/system) ??

 

 


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  Reply # 1797606 10-Jun-2017 09:22
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Or time you migrated away from a ISP hosted email

Linux

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Geek
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  Reply # 1797611 10-Jun-2017 09:42
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Linux: Or time you migrated away from a ISP hosted email

Linux

 

 

 

Kind of a silly reply there, it might be applicable to those of us here on Geekzone with a bit more understanding and knowledge than the average punter but everyone else expects their email to come as part of the ISP service (and would be very surprised at Vodas answer that it is a service supplied out of the goodness of their heart).

 

If Voda offer this as part of their service (even if it's free) then they need to support it to a professional standard or stop providing it at all. I can understand a day or 2 with issues but a nearly week without an end in site or a work around being put in place is not a good look. The other issue is that the comms has been woeful, day old updates on the website do not cut it. Customer service 101, keep them updated, even when nothing is happening. People would rather hear any news than no news.


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  Reply # 1797677 10-Jun-2017 11:40
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     >everyone else expects their email to come as part of the ISP service (and would be very surprised at Vodas answer that it is a service supplied out of the goodness of their heart).<

 

Exactly, and as I've said before, it is not "free" because a lot of customer's monthly payments go into the packages of telephone/mobile, internet, and whatever deal one has at the time ... emails are an expected and useful facility, not an 'add-on' after-thought!

 

In many instances, so-called publically supplied email services (Gmail, Yahoo etc) are for a variety of reasons simply not for everyone, and the ease-of-use security of using one's own ISP is part of the customer relationship.

 

 


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  Reply # 1797679 10-Jun-2017 11:42
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LATEST:

 

Clearnet and Paradise Email Delays
Update @ 10:45 10/06
We have cleared the backlog of emails overnight which meant some customers will have received delayed emails and high levels of SPAM overnight. Customers should be seeing significantly reduced levels of SPAM from this morning onwards


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  Reply # 1797696 10-Jun-2017 13:03
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Clearnet and Paradise Email Delays
Update @ 12:30 10/06
We understand that a small number of our customers may still be experiencing delayed emails and increased levels of SPAM today, and we are working to resolve this as a matter of urgency.
We have cleared the backlog of emails overnight, and expect this situation to resolve over the course of the day.


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  Reply # 1798413 12-Jun-2017 12:41
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Interestingly I had a client report a swag of spam on Saturday. I took a look - They run their own email server and their MX record points directly at their server and doesn't have a reason to go via Clear but all of the emails in question came from Europe via Clear - Eg from the email headers

 

Received: from cpe-65-189-38-87.cinci.res.rr.com ([65.189.38.87]) by
mxin3-orange.clear.net.nz with SMTP; Sat, 10 Jun 2017 04:27:19 +1200

 

This clients domain won't relay via Clear so that indicates to me someone offshore has obtained a Clear username / password to authenticate to the server to allow them to relay spam. This would have caused the huge backlogs as Clears servers would have been trusting all of the email and probably not spam checking it and I'm guessing the senders would have been sending MASSIVE quantities while they could.

 

Could be that bringing Vodafone's mail servers to their knee's was as easy as a valid email username and password becoming compromised - Possibly though the scam emails doing the rounds that tell people they have to authenticate with their email username and password to access the "Secure PDF" they have been sent. Perhaps the generic ISP ones are being sold on the open market for spammers?

 

Pretty frustrating for anyone that still rely's on their ISP provided email address - I always try and convince users to get a Gmail so their email isn't reliant on their ISP - Makes it much easier to jump ship if they see a good deal from a rival provider.

 

 

 

## UPDATE ##

 

I've just managed to relay via SMTP.clear.net.nz - Possibly some time back the domain was with Clear (Like literally back when it WAS Clear) and perhaps they still have the domain as accepted for inbound email??? Seems nuts but I'm doing more testing.

 

********* ALARMING UPDATE!!!! *************

 

I just sent an email using HazteK SmtpMailSender - Its a great little app to test email servers etc as you specify a sender address, a recipient and a server. I specified the server as SMTP.CLEAR.NET.NZ and the sender as my Gmail and sent one to my work email which is with Office 365 and Clear accepted it and delivered it - I'm on 2Degrees/Snap so either smtp.clear.net.nz is open relay or because I think 2 Degrees do use Vodafone as an upstream provider there is something alarming going on with the mail servers at Vodafone still.

 

 


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  Reply # 1798454 12-Jun-2017 13:16
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Lots of misconceptions, but to summarize a few things.  Even though the Telstra brand of products were taken over by Vodafone when the buyout happened, there are many, many services including e-mail that are still running on their own original platforms.

 

That's why you don't see the ihug.co.nz / vodafone.co.nz / vodafone.net.nz customers affected by this spam issue.  The platform hosting the blue mailboxes took a severe beating, and it was enough to break the camels back when there was an international increase of spamming activity which rose by 37% last week (5th of June US time, 6th of June NZ time).

 

There is a lot of internal decisions that would have to be made now, because as we know, the business rules between the two platforms are not even aligned.  Red customers spam gets dropped... Blue customers spam mails gets accepted, but delivered into a SPAM folder... yes I know its stupid, but that's the facts.  Someone at some point will have to lay down the gauntlet and say... DROP all spam.

 

The only positive thing that came from this saga, is that the business took some seriously bad publicity in the press, and that has forced the management team to re-evaluate the anti-spam solutions. 

 

E-mail, the one thing most companies tend to underestimate how badly the customers rely on it... no-one cares about email until the day it breaks.


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  Reply # 1798566 12-Jun-2017 15:33
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There were changes such as getting rid of the paradise.net platform (and simply redirecting to a clear.net address) which were proposed but never happened. When you've got really old boxes  with probably very few people who know anything about them it's always difficult.

 

 


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  Reply # 1798571 12-Jun-2017 15:47
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The day @mobiusnz found the fault Vodafone couldn't that brought their email service to its knees for a week. 
@Linux Outsourcing to bean counters is pretty good eh? 






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Ultimate Geek
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  Reply # 1798586 12-Jun-2017 15:56
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Lol? Got to wonder who made changes to the firewall...

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  Reply # 1798592 12-Jun-2017 16:06
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yitz: Lol? Got to wonder who made changes to the firewall...

 

 

 

Who knows, I could still have access to it ;) like an array of other things from when i worked there..

(I dont but Mike would have emailed the appropriate team members who can make on the spot decisions.)






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