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325 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1798593 12-Jun-2017 16:07
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Yup, on to it.





Channel Manager, Help & Support @ Vodafone NZ


1388 posts

Uber Geek
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  Reply # 1798601 12-Jun-2017 16:15
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Do we get a free wifi router/modem for the inconvenience? innocent


 
 
 
 


325 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1799118 13-Jun-2017 09:37
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@rickles - nice try!

 

We've identified the issue. Related to the recent spam issues, so not something that's been around for long. Been dealt with now but grateful for the info/heads up.

 

 





Channel Manager, Help & Support @ Vodafone NZ


138 posts

Master Geek
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  Reply # 1799167 13-Jun-2017 10:27
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Some time ago - maybe a year? - Vodafone caught up with me and gave me the choice of them closing my old Clear account and ditching my Clear email address, or paying to keep it. Since it's an 'irreplaceable' address (FirstName.LastName@clear.net.nz) and still widely used even though I haven't been a Clear/VF customer for fifteen years or more, I decided to keep it, for which VF are charging me $5.06/month. Yes, five dollars and six cents per month, direct debited from my Credit Card: weird.

 

 

 

However, I get more spam from my Clear account than from all my others (Spark & GMail) put together. Most of it is in Chinese characters.

 

Quality paid-for service? Yeah, right
frown


325 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1799169 13-Jun-2017 10:29
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No, days.





Channel Manager, Help & Support @ Vodafone NZ


572 posts

Ultimate Geek
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  Reply # 1799230 13-Jun-2017 11:56
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MikeHales:

 

We've identified the issue. Related to the recent spam issues, so not something that's been around for long. Been dealt with now but grateful for the info/heads up.

 

 

 

 

So is this why I've been receiving over 100 spam emails a day? If so, when is the fix (or fixes) set to take place?


325 posts

Ultimate Geek
+1 received by user: 138

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Vodafone NZ

  Reply # 1799240 13-Jun-2017 12:10
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Fixes have been ongoing and final fix tomorrow, so volume should have decreased and be gone by thurs am.





Channel Manager, Help & Support @ Vodafone NZ


572 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1799253 13-Jun-2017 12:24
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I would have hoped for a decrease on the amount of SPAM I got from last week. And although I have not been counting how many emails are coming through, I get the impression I'm getting more.


325 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1799264 13-Jun-2017 12:33
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If in doubt, send some examples to us and we can check that they're in the filter etc





Channel Manager, Help & Support @ Vodafone NZ


572 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1799526 13-Jun-2017 16:50
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MikeHales:

 

If in doubt, send some examples to us and we can check that they're in the filter etc

 

 

Will do. To a particular email, or missedspam@clear.net.nz?


325 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1799531 13-Jun-2017 16:57
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missedspam - thanks





Channel Manager, Help & Support @ Vodafone NZ


572 posts

Ultimate Geek
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  Reply # 1800968 14-Jun-2017 16:25
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Have sent a number of emails to that address yesterday afternoon and today. I was wondering if they've been received and checked against the filter?

 

Many thanks!


325 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1800970 14-Jun-2017 16:27
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they will have been reviewed and I'll check on whether added - if not already then v soon





Channel Manager, Help & Support @ Vodafone NZ


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  Reply # 1801039 14-Jun-2017 18:18
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yitz: Lol? Got to wonder who made changes to the firewall...

 

"hey bro it's still not ok"

 

"hold on a sec...

service iptables stop
try now"

 

"yep all good!"


572 posts

Ultimate Geek
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  Reply # 1801217 15-Jun-2017 08:20
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MikeHales:

 

... be gone by thurs am.

 

 

Unfortunately I am still receiving spam. :(


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