Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




654 posts

Ultimate Geek


# 215051 10-Jun-2017 02:08
Send private message

Does anyone from Vodafone still read this forum?

 

The story so far...

 

#1/05/2017 I ring Vodafone to cancel my TV service as I no longer need it, never watch it, because the content is endless repeating crap (mostly) I was on the old Telstra Clear triple service (TV, Internet 100/10 cable in Wellington, and land line) paying $220 a month.

 

Cancelling the TV service saves me $110 month. (I had two pay channels besides the basic 'free' channels)

 

I get put through to the retention team, and the CSC arranges to have my TV service cancelled on 09/06/2017 (the start of my Billing month)

 

They also offer me the option of changing to FibreX 200/20 unlimited make my Internet bill to $80 month for 12 months, then increase it to $90 month for the next 12 months, on a 24 month contract, with a land line.

 

FibreX is installed two days later, and up and running with my own router, not the Vodafone one.

 

The only minor problem I had was speed wouldn't go above 100/10 for the first two days on my own router, but would do 200/20 on the Vodafone one. Finally clicked on Sunday that my Router had QOS set to limit speed to 100/10, instead of 200/20.

 

The contract email I received from Vodafone on Monday still listed the TV service as part of my contract. Called Vodafone, and the CSC I spoke to said there was a cancellation order for my  TV service but said there was no date for it! He said he'd fix that.

 

Called on Friday morning /09/06/2017) to ask why My TV service was still connected. CSC confirmed that there is a cancellation order for 09/06/2017, and all that will happen is the tech will disconnect it at the street cabinet sometime on 09/06/2017. All I needed to do was return the T Box to the nearest Vodafone store.

 

I got home from work after 07:00pm and the TV service is still connected.

 

Called Vodafone, and the CSC said it should be disconnected. I told him it wasn't disconnected, and after some 'looking into this' comments, etc he said it was scheduled for 12/06/2017.

 

I don't have to pay for the TV service after 08/06/2017 right? (I told the CSC I wont be paying for any TV service after 08/06/2017.)

 

 


Create new topic
5133 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1797585 10-Jun-2017 03:52
Send private message

@mikehales is best to look into this

Linux

615 posts

Ultimate Geek

Trusted
Vodafone NZ

  # 1797602 10-Jun-2017 09:16
Send private message

Drop me your account number in a message and I'll pick it up for you, sorry for the hassles.




Channel Manager, Help & Support @ Vodafone NZ


 
 
 
 




654 posts

Ultimate Geek


  # 1797629 10-Jun-2017 10:47
Send private message

MikeHales: Drop me your account number in a message and I'll pick it up for you, sorry for the hassles.

 

Done.

 

Thanks for your help.




654 posts

Ultimate Geek


  # 1798755 12-Jun-2017 18:25
Send private message

MikeHales: Drop me your account number in a message and I'll pick it up for you, sorry for the hassles.

 

 

 

Update:

 

    Today (12/06/2017) I get a call at 09:12am from a technician telling me he'll be here in a few minutes to disconnect the TV service. 12 midday rolls around, no sign of any technician, no phone calls, nothing! 

 

Get home from work at 05:30pm, T-Box modem appears to be disconnected (lights flashing) I turn on the TV and T-Box. Still getting the full TV service!

 

I call 0508 888 800, and speak to Kim, who INSISTS my TV service has been disconnected, even after putting me on hold and talking to provisioning.

 

I tell her numerous times that it hasn't been disconnected! She says she'll put in a request to have a technician come out again **SOMETIME**   As I"m getting nowhere with her I ask to speak to her team leader.

 

After being put on hold again, she comes back and says they cant talk right now, they're too busy, and I will get a call back sometime in the next day or so!!!!  

 

Yet again I have to send a complaint letter to Vodafones Head Office about the appalling service Vodafone staff provide to customers!!    


5133 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1798758 12-Jun-2017 18:28
Send private message

You need to do @mikehales so he knows about the post and the ongoing issues

Linux

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel expands 10th Gen Intel Core Mobile processor family
Posted 23-Aug-2019 10:22


Digital innovation drives new investment provider
Posted 23-Aug-2019 08:29


Catalyst Cloud becomes a Kubernetes Certified Service Provider (KCSP)
Posted 23-Aug-2019 08:21


New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.