brentbart: Vodafone isn't just in Auckland. There are corporate Sales office in Hamilton, Wellington, ChCh and I understand there is even one (probably lonely & cold) gentleman in Dunedin ... so not store people like your Digital Mobile/First Mobile stores who deal with small companies & all the wonderful consumers. We go after the larger companies and Govt departments for instance who, to get on topic, I've yet to hear mention the locking of handsets. I'd imagine at the end of their contract period if they wanted to port 1000 users then its a considerable amount of money if the devices are locked. Good incentive to stay but possibly a bad incentive to sign. So we live in interesting times.
Ah, I see. Yes, catering to businesses and such like you would actually need to know stuff.
One point of clarification though, when I say sales peoples knowledgebase is terrible, I mean in actual Vodafone stores too (not just First/Digital Mobile stores).