Always be yourself, unless you can be Batman, then always be the Batman
Yeah, despite my issues with Samsung in terms of quality, their support in NZ is pretty good and so far have supported all my CGA claims... But you must make it clear when you phone up first that you intend to claim under the CGA as this gets logged differently.
kornflake: Would hazard at a guess that the store manager is only saying what Head Office has advised
Which is all the more reason to push the problem up the retail chain-of-command. Send them a message - don't try and lie to people using your minions.