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  #1845766 13-Aug-2017 10:56
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+1 on contacting Samsung directly. They have been good at dealing with CGA claims IME. I wouldn't bother with the shop for the sake of just getting it sorted, despite the law saying they have some responsibility. You have a choice. Ring Samsung. What do you have to lose?




Always be yourself, unless you can be Batman, then always be the Batman



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  #1845771 13-Aug-2017 11:25
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Yeah, despite my issues with Samsung in terms of quality, their support in NZ is pretty good and so far have supported all my CGA claims... But you must make it clear when you phone up first that you intend to claim under the CGA as this gets logged differently.


 
 
 
 


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  #1845794 13-Aug-2017 13:43
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kornflake: Would hazard at a guess that the store manager is only saying what Head Office has advised

 

Which is all the more reason to push the problem up the retail chain-of-command. Send them a message - don't try and lie to people using your minions.


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