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  Reply # 1845766 13-Aug-2017 10:56
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+1 on contacting Samsung directly. They have been good at dealing with CGA claims IME. I wouldn't bother with the shop for the sake of just getting it sorted, despite the law saying they have some responsibility. You have a choice. Ring Samsung. What do you have to lose?




Always be yourself, unless you can be Batman, then always be the Batman



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  Reply # 1845771 13-Aug-2017 11:25
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Yeah, despite my issues with Samsung in terms of quality, their support in NZ is pretty good and so far have supported all my CGA claims... But you must make it clear when you phone up first that you intend to claim under the CGA as this gets logged differently.


 
 
 
 


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  Reply # 1845794 13-Aug-2017 13:43
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kornflake: Would hazard at a guess that the store manager is only saying what Head Office has advised

 

Which is all the more reason to push the problem up the retail chain-of-command. Send them a message - don't try and lie to people using your minions.





"War is an ugly thing, but not the ugliest of things. The decayed and degraded state of moral and patriotic feeling which thinks that nothing is worth war is much worse. The person who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself."
- John Stuart Mill


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