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BDFL - Memuneh
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# 129578 9-May-2008 07:48
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It's not Vodafone's fault.

The phone is brought in without the company's knowledge and not officially tested.

The phone does the basic stuff we expect - voice calls, video calls, SMS and browsing.

Someone inserts a SIM card in it and it does funny things that owner is not aware: it connects to a Chinese server every hour to check for weather updates.

Or it has a bug in the firmware that makes it connect every ten minutes to a Taiwanese e-mail server even if no e-mail account is defined.

How do you know the phone is not doing this?

And how is this possibly a Vodafone problem? The phone asks for access to data, Vodafone provides it and charges for the service.

Certainly is wrong for a Vodafone store person to say "It happens like this, Vodafone charges differently for imported handsets" because this is not the case.

The fact is we don't know what the phone is doing.

If people buy an imported handset this is the risk you are taking.

So yes, the store is responsible for warranty and to make sure the phone is fit for the purposes. This is not Vodafone's problem.








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  # 129589 9-May-2008 08:42
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Hmmm thanks for all the comments. I guess I should have done more research into PI phones...

 
 
 
 


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  # 129596 9-May-2008 08:52

Sorry, sorry...was at TUANZ and not checking the blogs so frequently.

That's the problem with parallel imported phones - we don't know what else they're doing. No you shouldn't be charged for Vodafone Live services - are you sure that's all your phone is doing? I'm sure you've been beaten around the head with that one already...

Drop me a PM though if you want to discuss it further.

Cheers

Paul




Paul Brislen
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Vodafone

http://forum.vodafone.co.nz


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  # 129675 9-May-2008 14:41
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jasonnewlands: Hmmm thanks for all the comments. I guess I should have done more research into PI phones...


I suppose you can't tell us where you bought it from can you?

I use parallel handsets which are sold directly by the manufacturer (ie nokia,sonyericsson,motorola,samsung...) in hk so I never had this problem



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