Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




151 posts

Master Geek


# 222632 21-Aug-2017 17:30
Send private message

This sounds like a relaying issue to me but Vodafone have offered zero assistance. My father uses Spark for his mobile carrier (work phone) and operates a clear.net.nz personal email address. He is able to receive email from pop3.clear.net.nz while on the Spark network. He is intermittently able to send email via smtp.clear.net.nz but for the most part he can't. 

 

Can anybody offer any advice to make this work? Webmail is not a viable solution. 

 

Something I haven't tried is to use Sparks email server but I'm not sure they'd permit a ReplyTo address of clear.net.nz?

 

Thanks


Create new topic
2071 posts

Uber Geek

Trusted

  # 1849941 21-Aug-2017 17:47
One person supports this post
Send private message

Sounds like usual 'open relay' block ... ISP's do not like sending another ISP's email undecided

 

Receiving is no problem, just sending ... when travelling I use an SMTP service.  

 

Other options are a Gmail account with appropriate aliases, or just use a Spark email address.


18731 posts

Uber Geek

Trusted

  # 1849945 21-Aug-2017 17:52
One person supports this post
Send private message

I'm unsure how he can intermittently send using the Clear address, as that uses Post 25. Port 25 is blocked on Spark mobile.

 

Clear should use SSL, then you can use it anywhere anytime. 


 
 
 
 




151 posts

Master Geek


  # 1849955 21-Aug-2017 18:28
Send private message

Yeah I thought it was strange as well that he could send intermittently. I put it down to that perhaps some subnets were permitted to relay. Either that or dad was mistaken (quite possible)!

'That VDSL Cat'
11525 posts

Uber Geek

Trusted
Spark
Subscriber

  # 1849959 21-Aug-2017 19:00
One person supports this post
Send private message

As to it working inconsistently on the mobile network, i have no known cases that would line up with this.

 

 

 

Normally paradise/Clear emails require a /p or something to access them off network.

 

In terms of a business explanation of the best steps here, we advise customers to go back to Clear (vodafone) to request for SSL STMP servers - This is a basic feature any mail system should offer at this stage...

 

Technically, this IS Vodafones issue to resolve as Port 25 filtering is pretty common (Vodafone do it themselves)

 

 

 

However, truth be told and as per your own findings Vodafone are not able to offer support for that. (in my previous role i would deal with 2-4 of these situations a week, well in the range of 50 when xtramail migrations first happened and security was tightened)

 

 

 

Spark Do have a work around available, however it is Unsupported.

 

If you have a Xtramail address, you can request verification added to that account for the clear account. 

 

 

 

After that, you would setup your SMTP servers to sparks SSL servers and this should be good.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


5793 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1849960 21-Aug-2017 19:02
Send private message

It's not an issue it's working as designed, Sending via another ISP should be blocked

Linux

22894 posts

Uber Geek

Trusted
Subscriber

  # 1849980 21-Aug-2017 19:46
2 people support this post
Send private message

You should move from clear to an ISP that is interested in providing you a reliable secure email service that operates over SSL and has ports that are available from other networks.





Richard rich.ms

4324 posts

Uber Geek


  # 1850007 21-Aug-2017 20:32
2 people support this post
Send private message

As everyone else has said... Clear smtp still operates like they are living in the early 80's and only support open relay. 

 

A free smtp2go account would fix the issue. You can set that up as the outgoing over SSL and then it won't matter where the mail gets sent from. 


 
 
 
 


2071 posts

Uber Geek

Trusted

  # 1850242 22-Aug-2017 11:49
Send private message

     >He is intermittently able to send email via smtp.clear.net.nz but for the most part he can't. <

 

That does seem odd, so maybe the email 'appears' to have been sent, but no error message?

 

     >A free smtp2go account would fix the issue<

 

Exactly ... I use MySendMail, a free smtp service, and correspondents are none the wiser.

 

 


3240 posts

Uber Geek


  # 1850253 22-Aug-2017 12:15
2 people support this post
Send private message

Dump the ISP email service and get a Gmail, Outlook etc or whatever account.  A lot more flexible.

 

 

 

 





Always be yourself, unless you can be Batman, then always be the Batman



3427 posts

Uber Geek

Trusted

  # 1850771 22-Aug-2017 22:37
One person supports this post
Send private message

This is a vodafone issue and vodafone need to fix it. 

 

Instead they have been ignoring the problem for 7+ years now. 

 

They simply need to set up SSL smtp access and offer a port other than 465

 

 





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




28585 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1850823 23-Aug-2017 07:10
Send private message

raytaylor:

 

This is a vodafone issue and vodafone need to fix it. 

 

Instead they have been ignoring the problem for 7+ years now. 

 

They simply need to set up SSL smtp access and offer a port other than 465

 

 

 

 

I don't necessarily agree with that 100% - you could just as easily argue the responsibility of providing SMTP lies with the RSP rather than the mail provider. Afterall you don't use a 3rd party DNS server because that is core infrastructure for a RSP as well. I'm not suggesting that all RSP's need to provide POP3 email, but many people need SMTP servers for various reasons.

 

At the end of the day IMHO SMTP/POP3 should be avoided at all costs for email as it's such a terrible solution and I don't understand why people still use it. With people wanting email of multiple devices these days anything that supports ActiveSync/EAS is still by far the best (and I'd argue only) solution for email.

 

When you can rock solid email with Activesync/EAS with your own domain as cheap as little as $10 or so per year I struggle to understand why people rely on their crippled RSP email services. Yes changing can be a pain, but that's short lived.

 

 

 

 


22894 posts

Uber Geek

Trusted
Subscriber

  # 1850930 23-Aug-2017 08:31
One person supports this post
Send private message

If you are not providing any email service at all, and are just selling internet access then no SMTP should be provided.

 

Using an ISP one worked in the days before hugely agressive spam filtering where anything without SPF will usually hit the spam folder unless you have emailed them in the past with most providers.





Richard rich.ms

3427 posts

Uber Geek

Trusted

  # 1851687 24-Aug-2017 09:11
Send private message

sbiddle:

 

 

 

I don't necessarily agree with that 100% - you could just as easily argue the responsibility of providing SMTP lies with the RSP rather than the mail provider. 

 

 

Using your own ISP's email server will not be compatible with your EmailSP's SPF records.





Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.