Vodafone Ultra Home Hub - new adsl/vdsl/cable/fibre modem/wireless router

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone Ultra Home Hub - new adsl/vdsl/cable/fibre modem/wireless router

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#1874595 29-Sep-2017 11:00

@mikehales I have had VF-Fibre since Sep 8, 2016, but I've been a VF customer for many years.

I think the new HomeHub will solve the problems I've been having.

https://www.geekzone.co.nz/forums.asp?forumId=40&topicId=223351

Am I eligible?

Or will I have to fork out for a UnifiAP?

Delete cookies?! Are you insane?!

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sen8or

1778 posts

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#1874709 29-Sep-2017 13:57

I had an issue this morning with my HG659 dying (failed to power up despite trying multiple working power sockets), the customer service team said they would send out a replacement for me. Is it likely to be a replacement 659 or this one? They said 5-10 working days, I was a little astounded at the length of time, but pleaded with them to do it urgently (x3 teenage kids at home for school hols, can you imagine the grief)

Linux

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#1874808 29-Sep-2017 15:22

@sen8or Are you in Auckland? I have a spare you can borrow

Linux

Edit: I am on the Shore

Alan2

21 posts

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#1874914 29-Sep-2017 19:13

Installed a new Hub today when my old ADSL failed to authenticate so I presumed Vodafone had upgraded me to VDSL. Went ok until I changed the address to 192.168.1.2 to match my previous modem. Then it forgot my new logon password and wouldn't work with the factory "vodafone" one either. Called Vodafone help and waited ten minutes, got referred to a specialist techo on hold for 10 minutes then got cut off instead of answered.

Modem actually seems to be working ok so will wait and try again at a less busy time. Doesn't seem to be worth a factory reset just to go through the same issue again.

Linux

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#1874924 29-Sep-2017 19:32

@Alan2 try ' Admin ' and the PW last 8 characters of the modem serial number with the @ sign in the front @xxxxxxxx

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Alan2

21 posts

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#1874928 29-Sep-2017 19:38

Thanks Linus, but no, it didn't like that - at least with the SN letters capitalised as they are on the sticker. All lowercase failed too. Did you intend spaces around Admin? That failed too.

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#1874935 29-Sep-2017 20:04

Alan2:

Thanks Linus, but no, it didn't like that - at least with the SN letters capitalised as they are on the sticker. All lowercase failed too. Did you intend spaces around Admin? That failed too.

No spaces around Admin but capital A is important

Linux

Alan2

21 posts

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#1874942 29-Sep-2017 20:34

Linux:

No spaces around Admin but capital A is important

Yes, had that right. I'd already found the username is case sensitive when I tried Vodafone instead of vodafone originally.

Alan2

21 posts

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#1874950 29-Sep-2017 20:58

Another question, the Hub modem is not using my ADSL and MyVodafone logon and password to connect to the service but instead has what looks like a standard logon. Since the password is hidden I don't know what it is. If I want to use a different VDSL modem does anyone know if my individual ADSL logon/pw will work with that? If not, what is the hidden password to use with the pre-configured logon name?

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#1874951 29-Sep-2017 21:03

xDSL or port based authentication not user name / password

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sen8or

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#1875018 30-Sep-2017 09:27

Hi Linux, no, in Christchurch but thanks for the offer. Hoping one of the Vodafone ninjas on here could maybe speed up the 5-10 working day delivery timeframe.

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#1875028 30-Sep-2017 10:54

sen8or: Hi Linux, no, in Christchurch but thanks for the offer. Hoping one of the Vodafone ninjas on here could maybe speed up the 5-10 working day delivery timeframe.

It's couriered from brightpoint South Auckland, no one can speed it up

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gaddman

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#1875135 30-Sep-2017 15:53

Alan2:
Thanks Linus, but no, it didn't like that - at least with the SN letters capitalised as they are on the sticker. All lowercase failed too. Did you intend spaces around Admin? That failed too.

Shouldn't be any letters, it's the last 8 digits only, eg Admin/@12345678

Alan2

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#1875299 30-Sep-2017 22:05

As far as I can see this Admin password applies only to the older VDSL modem, HG659, and is not applicable to the Ultra Hub.

Linux

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#1875302 30-Sep-2017 22:06

@gaddman can you confirm the above please

Linux

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