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333 posts

Ultimate Geek
+1 received by user: 101


  Reply # 1862292 11-Sep-2017 12:14
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pristle:

 

me: 

 

This won't be an issue if Vodafone implements remailing rather than just forwarding the message on. That way, the SPF record would be Vodafone's, as SPF is based on the envelope, not the message itself.

 

 

Isn't that counter intuitive? The whole premise for the closure is their desire to cut email loose. This suggestion is that they'll keep hosting alive, just WE won't have access.

 

 

 

Vodafone have to keep some of the SMTP infrastructure in place to support forwarding, irrespective of the implementation. The only difference with remailing is how the outbound SMTP session presents the message to the remote server.

 

And yes, all they are really doing is disabling POP/IMAP access to mail. Any gain in performance would likely come primarily from disabling spam filtering, which they will rely on upstream providers to do.


428 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1862351 11-Sep-2017 14:14
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Couple of points to mention here

 

 

 

1) Forwarded emails will be filtered for spam before being forwarded.

 

2) Domains hosted with VF with emails attached those are not affected by 30 November and we'll contact individual customers about those.

 

3) If you've not received your email from Vodafone about forwarding, please check the webmail version of your service, and in there check the spam folder to see if your email is there.

 

 

 

If you check and nothing there and you're expecting an email, then message me with the details and I'll sort it out for you. Likewise, if you've got to set up forwarding and for whatever reason it's failed, again let me know.

 

Cheers





Channel Manager, Help & Support @ Vodafone NZ


 
 
 
 


UHD

490 posts

Ultimate Geek
+1 received by user: 200


  Reply # 1862368 11-Sep-2017 14:47
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So is the clearnet portal down for anyone else?


13109 posts

Uber Geek
+1 received by user: 1534


  Reply # 1862370 11-Sep-2017 14:53
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The problem with pre filtering for spam, is how can people get those emails that maybe incorrectly classified as spam. Will there be an interface where people can find the incorrectly classified spam emails and tick them as 'not spam'? Often these automated emails often go into my spam mailbox, and if I couldn't find them, then I would not be able to access the account of those services, as that is usually the only way to authenticate an email address is correct or not.


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Ultimate Geek
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Vodafone NZ

  Reply # 1862374 11-Sep-2017 14:58
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@mattwnz Absolutely agree and we're working on that.





Channel Manager, Help & Support @ Vodafone NZ


428 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1862375 11-Sep-2017 14:58
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@UHD - working for me





Channel Manager, Help & Support @ Vodafone NZ


UHD

490 posts

Ultimate Geek
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  Reply # 1862389 11-Sep-2017 15:25
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MikeHales:

 

@UHD - working for me

 

 

 

 

 

 

 

Oh, I see. HTTPS is not working. [url=http://help.vodafone.co.nz/app/answers/detail/a_id/19349/~/redirecting-clearnet-email-to-another-sevrice]This article[/url] probably needs updating to change URL to HTTP.


428 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1862391 11-Sep-2017 15:28
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v odd - will ask if working internally and not externally, which would be a first.





Channel Manager, Help & Support @ Vodafone NZ


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Uber Geek
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Subscriber

  Reply # 1862392 11-Sep-2017 15:29
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1101:

 

"Will Vodafone also forward emails that it would normally mark as spam? 

 

Yes. Vodafone has suggested customers switch to Google Gmail or Microsoft Outlook and says they should filter out the spam while letting legitimate messages through."

 

so, in theory, vodafone forwards spams.
Will that eventually see vodafone blacklisted or auto added to spam filters ?

 

 

 

 

 

 

From what i've read they will filter email for spam BEFORE forwarding it, as they have done for a very long time, you will as usual have no way of knowing what email has been filtered and deleted as spam.

 

 

 

Considering VF want to get out of handling customer email they seem to be still wanting to keep a finger in the pie and deal with the spam


370 posts

Ultimate Geek
+1 received by user: 122


  Reply # 1862393 11-Sep-2017 15:29
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I have a lot of email aliases on one of the domains affected. It has to do with working for an ISP purchased by VF so a lot of old admin email addresses still point to me from that time. I'm still getting new emails about this as late as 2:44pm today.





Please note: I have a professional bias towards Vodafone.

UHD

490 posts

Ultimate Geek
+1 received by user: 200


  Reply # 1862394 11-Sep-2017 15:31
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@Mike, cheers for the answers. This is probably a bit of a headache for you folk at the moment.

 

The article itself looks out of date entirely. I can't see a "My Account" option at all so am I able to set up my own e-mail forward from the webmail settings or do I need to call the call centre (ugh)? If I have a few addresses to forward at once does this mean I will have to authenticate with support staff for each different account? My patience only lasts so long, maybe I can do this over a few days.

 

Tested https://www.clearnet.co.nz/ and https://clearnet.co.nz/ from Spark mobile, Vodafone xDSL, and via US VPN (Astrill, Softlayer in San Jose iirc) and all ERR_CONNECTION_RESET but http is just fine.


428 posts

Ultimate Geek
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Vodafone NZ

  Reply # 1862396 11-Sep-2017 15:32
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Sorry, will be a call as page disabled.





Channel Manager, Help & Support @ Vodafone NZ


904 posts

Ultimate Geek
+1 received by user: 175


  Reply # 1862404 11-Sep-2017 15:51
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UHD:

Oh, I see. HTTPS is not working.

 

 

I don't recall clearnet.co.nz ever being https...

UHD

490 posts

Ultimate Geek
+1 received by user: 200


  Reply # 1862405 11-Sep-2017 15:59
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yitz:
UHD:

 

Oh, I see. HTTPS is not working.

 

I don't recall clearnet.co.nz ever being https...

 

The link from their mail redirection article is HTTPS hence the query.


581 posts

Ultimate Geek
+1 received by user: 26


  Reply # 1862406 11-Sep-2017 15:59
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Will there be an issue with spam going to my nominated account, if, for one of my email addresses (@clear.net.nz), the spam lands in the inbox folder on web mail, yet for my other clear.net.nz email address, the spam goes to the spam folder on web mail?


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