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UHD

656 posts

Ultimate Geek
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  # 1862368 11-Sep-2017 14:47
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So is the clearnet portal down for anyone else?


15345 posts

Uber Geek


  # 1862370 11-Sep-2017 14:53
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The problem with pre filtering for spam, is how can people get those emails that maybe incorrectly classified as spam. Will there be an interface where people can find the incorrectly classified spam emails and tick them as 'not spam'? Often these automated emails often go into my spam mailbox, and if I couldn't find them, then I would not be able to access the account of those services, as that is usually the only way to authenticate an email address is correct or not.


 
 
 
 


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Ultimate Geek

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Vodafone NZ

  # 1862374 11-Sep-2017 14:58
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@mattwnz Absolutely agree and we're working on that.





Channel Manager, Help & Support @ Vodafone NZ


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Ultimate Geek

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Vodafone NZ

  # 1862375 11-Sep-2017 14:58
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@UHD - working for me





Channel Manager, Help & Support @ Vodafone NZ


UHD

656 posts

Ultimate Geek
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  # 1862389 11-Sep-2017 15:25
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MikeHales:

 

@UHD - working for me

 

 

 

 

 

 

 

Oh, I see. HTTPS is not working. [url=http://help.vodafone.co.nz/app/answers/detail/a_id/19349/~/redirecting-clearnet-email-to-another-sevrice]This article[/url] probably needs updating to change URL to HTTP.


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Ultimate Geek

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Vodafone NZ

  # 1862391 11-Sep-2017 15:28
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v odd - will ask if working internally and not externally, which would be a first.





Channel Manager, Help & Support @ Vodafone NZ


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  # 1862392 11-Sep-2017 15:29
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1101:

 

"Will Vodafone also forward emails that it would normally mark as spam? 

 

Yes. Vodafone has suggested customers switch to Google Gmail or Microsoft Outlook and says they should filter out the spam while letting legitimate messages through."

 

so, in theory, vodafone forwards spams.
Will that eventually see vodafone blacklisted or auto added to spam filters ?

 

 

 

 

 

 

From what i've read they will filter email for spam BEFORE forwarding it, as they have done for a very long time, you will as usual have no way of knowing what email has been filtered and deleted as spam.

 

 

 

Considering VF want to get out of handling customer email they seem to be still wanting to keep a finger in the pie and deal with the spam


 
 
 
 


383 posts

Ultimate Geek


  # 1862393 11-Sep-2017 15:29
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I have a lot of email aliases on one of the domains affected. It has to do with working for an ISP purchased by VF so a lot of old admin email addresses still point to me from that time. I'm still getting new emails about this as late as 2:44pm today.





Please note: I have a professional bias towards Vodafone.

UHD

656 posts

Ultimate Geek
Inactive user


  # 1862394 11-Sep-2017 15:31
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@Mike, cheers for the answers. This is probably a bit of a headache for you folk at the moment.

 

The article itself looks out of date entirely. I can't see a "My Account" option at all so am I able to set up my own e-mail forward from the webmail settings or do I need to call the call centre (ugh)? If I have a few addresses to forward at once does this mean I will have to authenticate with support staff for each different account? My patience only lasts so long, maybe I can do this over a few days.

 

Tested https://www.clearnet.co.nz/ and https://clearnet.co.nz/ from Spark mobile, Vodafone xDSL, and via US VPN (Astrill, Softlayer in San Jose iirc) and all ERR_CONNECTION_RESET but http is just fine.


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Ultimate Geek

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Vodafone NZ

  # 1862396 11-Sep-2017 15:32
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Sorry, will be a call as page disabled.





Channel Manager, Help & Support @ Vodafone NZ


1426 posts

Uber Geek


  # 1862404 11-Sep-2017 15:51
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UHD:

Oh, I see. HTTPS is not working.

 

 

I don't recall clearnet.co.nz ever being https...

UHD

656 posts

Ultimate Geek
Inactive user


  # 1862405 11-Sep-2017 15:59
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yitz:
UHD:

 

Oh, I see. HTTPS is not working.

 

I don't recall clearnet.co.nz ever being https...

 

The link from their mail redirection article is HTTPS hence the query.


601 posts

Ultimate Geek


  # 1862406 11-Sep-2017 15:59
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Will there be an issue with spam going to my nominated account, if, for one of my email addresses (@clear.net.nz), the spam lands in the inbox folder on web mail, yet for my other clear.net.nz email address, the spam goes to the spam folder on web mail?


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Ultimate Geek

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Vodafone NZ

  # 1862407 11-Sep-2017 16:00
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@rickles

 

1:  Once Forwarding has been setup and active, and then subsequent emails using Clear addresses has dropped to nil, can a user issue a cease or delete account order? Presumably all the recent spam and junk will still come down the VF/Clear line until Forwarding has been stopped?

 

(MH) Yes, user can cancel the account as per normal process. Spam and junk will still be filtered.

 

 

 

2:  What happens with those accounts that currently already have a Forwarding action operating?  Will those actions continue, or do users have to also request Forwarding anew?

 

(MH) Will double check on this one but believe no action is required.

 

 

 

3:  Will Account Information still be accessible after November 30th, e.g. https://sso.clear.net.nz/clearnet-selfservice/login ?

 

(MH) Yes.





Channel Manager, Help & Support @ Vodafone NZ


615 posts

Ultimate Geek

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Vodafone NZ

  # 1862418 11-Sep-2017 16:15
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@rickles

 

re

 

2:  What happens with those accounts that currently already have a Forwarding action operating?  Will those actions continue, or do users have to also request Forwarding anew?

 

(MH) Good thing I checked. All previous will be overwritten by new (i.e. using the instruction email we've sent). If forwarding not set up, then assumed email not wanted and shut down/deleted.





Channel Manager, Help & Support @ Vodafone NZ


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